This role focuses on delivering exceptional food and beverage service across various restaurant and banquet settings. You will be responsible for ensuring high standards of customer satisfaction by meeting individual needs and preferences. The position requires maintaining the quality and readiness of kitchen equipment and wares to support smooth daily operations. You will also assist in preparing banquet locations and reporting on service operations to supervisors to improve overall performance.

This role leads the end-to-end B2B after-sales service excellence framework across all non-network customer touchpoints. The position is responsible for service strategy, standards, performance governance, and continuous improvement. You will partner with cross-functional teams to enhance customer journeys, service quality, SLA performance, and operational efficiency. The role also drives service transformation through process optimization, automation, data insights, and service recovery initiatives to deliver sustainable business and customer outcomes. You will own and continuously improve the end-to-end B2B after-sales service experience while defining service standards to drive consistent delivery. The focus is on enhancing customer journeys by identifying pain points and leading improvement initiatives. You will monitor service KPIs, SLAs, and customer satisfaction to drive performance improvements. Additionally, you will lead process optimization, automation, and digital transformation initiatives to leverage customer feedback and operational insights for better service quality.

This role focuses on the end-to-end management of warehouse consumables, covering receiving, storage, issuance, and inventory control. The position requires standardizing inbound and outbound operations to ensure efficient material handling and accurate system data synchronization. You will support the outbound team's daily material collection while maintaining strict consistency between physical stock and digital records. Key responsibilities include managing the full lifecycle of consumables, from supplier receiving and quantity verification to daily issuance for outbound operations. You will conduct regular inventory counts to identify discrepancies and maintain precise system data. The role demands a hands-on approach to warehouse operations, including guiding drivers and ensuring compliance with safety and storage standards.

This role focuses on delivering exceptional food and beverage service across various dining venues and banquet events. You will be responsible for preparing dining areas and equipment to ensure smooth operations and high standards of quality. The position requires strong interpersonal skills to advise customers and resolve service-related issues effectively. You will collaborate with different teams to maintain operational efficiency and contribute to the organization's overall success.

This role focuses on enhancing store operations to meet defined targets, including service quality and customer satisfaction. You will provide friendly and efficient service for various functions such as payments, usage inquiries, and account setup or promotion changes. The position involves basic food and beverage service within True Sphere, a first-class service environment, while managing sales alongside team members to achieve unit-defined sales goals. You will serve food and beverages to customers using True Sphere efficiently and provide information about True Sphere, services, special privileges, and special activities from True Block Card. You will work collaboratively to promote team service and maintain up-to-date product knowledge. You will manage daily True Sphere operations smoothly, including finance, inventory, environment, and systems according to company-defined duties, while preventing fraud to protect company interests. You will recommend products, provide advice, and promote sales of True products and basic solutions. You will perform effective oversight of finance, inventory, and systems. You will handle customer complaints, resolve issues, and provide after-sales service information to ensure customer satisfaction. You will coordinate with relevant departments to maximize customer satisfaction and resolve problems within an appropriate timeframe.

This role focuses on promoting store efficiency and ensuring high-quality service to meet defined targets. You will provide friendly and efficient support for various services, including payment processing, usage inquiries, and account setup or promotion changes. The position involves basic food and beverage service within True Sphere, a first-class service environment, while collaborating with team members to achieve sales goals. You will manage daily operations smoothly, handling financials, inventory, and environmental controls according to company guidelines. The role requires identifying and preventing fraud to protect company interests. You will also recommend products, provide consultations, and promote True Group solutions and basic offerings to customers.

This role focuses on driving strategic growth and profitability across Southeast Asia markets through data-driven insights. You will develop cross-country frameworks and efficiency metrics to optimize platform performance. The position requires translating complex business questions into actionable quantitative models and strategic frameworks. You will synthesize data into clear presentations for executive leadership and manage key regional deliverables including performance tracking and healthiness metrics. The role demands a blend of technical analysis and strategic communication to support high-level decision-making.

This role focuses on building and maintaining strong relationships with strategic sellers on the SPX platform. You will act as the primary point of contact, ensuring effective communication and trust. The position involves managing a portfolio of sellers, conducting monthly performance reviews, and proactively addressing operational challenges to drive mutual growth. You will also be responsible for onboarding new sellers based on business direction and preparing detailed operational reports to support performance improvement. The role requires a proactive approach to identifying and resolving logistics-related issues. You will work closely with sellers to solve root causes of problems and optimize their use of SPX services. Success in this position depends on your ability to anticipate seller needs and deliver solutions that enhance their operational efficiency and satisfaction.

This role focuses on leading end-to-end project planning for new initiatives, with a primary emphasis on manpower planning automation projects. You will translate operational requirements into structured project plans, timelines, and resource plans while analyzing current processes to identify opportunities for automation and digitalization. The position involves identifying risks and system impacts to develop mitigation plans and driving the implementation of automated solutions, including system rollout and process redesign. The Operations team at Shopee covers the entire operational end-to-end process, from when a buyer searches for a product to the moment they receive it. The team analyzes and monitors operational KPIs across the region and conducts root cause analysis when performance fluctuates. This role requires strong collaboration with various operational units to ensure smooth transitions and effective change management.

Shopee Express is seeking a proactive and hands-on Maintenance Engineer to ensure the reliability, efficiency, and availability of our logistics facilities and operational equipment. You will play a critical role in minimizing downtime, driving preventive maintenance programs, and supporting continuous improvement initiatives across our nationwide logistics network. This position requires a technical mindset to manage complex facility systems and a collaborative approach to work with operations teams to ensure seamless service delivery.