Seller Management Specialist - Shopee

This role focuses on building and maintaining strong relationships with strategic sellers on the SPX platform. You will act as the primary point of contact, ensuring effective communication and trust. The position involves managing a portfolio of sellers, conducting monthly performance reviews, and proactively addressing operational challenges to drive mutual growth. You will also be responsible for onboarding new sellers based on business direction and preparing detailed operational reports to support performance improvement.

The role requires a proactive approach to identifying and resolving logistics-related issues. You will work closely with sellers to solve root causes of problems and optimize their use of SPX services. Success in this position depends on your ability to anticipate seller needs and deliver solutions that enhance their operational efficiency and satisfaction.

• Build and foster long-term relationships with strategic sellers to ensure mutual growth
• Act as the primary point of contact for sellers, managing communication through verbal and non-verbal channels
• Conduct monthly catch-ups with strategic sellers to review performance and gather strategic feedback
• Prepare and present monthly operational analyses and reports to sellers
• Proactively identify and resolve logistics-related issues to prevent future problems
• Onboard strategic sellers based on business direction from sales pipelines
• Solve root causes of operational issues and cases involving SPX services

• Bachelor's Degree in a related field
• Strong skills in seller and stakeholder management
• Ability to proactively identify and resolve logistics-related issues
• Problem-solving mindset with a high attention to detail
• Excellent communication skills, both verbal and non-verbal

• Experience in e-commerce or logistics operations
• Strategic thinking and business acumen
• Ability to work independently in a fast-paced environment