This role focuses on shaping and executing data-driven pricing operations for Lazada Thailand's Local Retail Venture. You will serve as the guardian of pricing accuracy and a key driver of process excellence in a dynamic e-commerce environment. The position involves overseeing a team of three and collaborating across six key pillars including pricing strategy, competitive intelligence, and system automation. You will analyze pricing performance and market trends to identify risks and opportunities while building dashboards and reports using tools like Excel and SQL. The role requires partnering with Commercial, Product, Operations, and Regional teams to ensure pricing activities align with business objectives. You will also drive ad-hoc projects that create measurable value and support Retail initiatives beyond day-to-day operations.

This position offers a structured training program designed to provide hands-on experience in back-office operations within a leading retail property management environment. The role focuses on understanding the core processes of store sales and operations, allowing trainees to develop essential business acumen and operational efficiency. You will work closely with experienced staff to learn the intricacies of daily business functions and contribute to the smooth running of the facility. As a part-time trainee, you will be immersed in a dynamic setting where you can observe and participate in various operational tasks. The program is structured to support your professional growth by exposing you to real-world challenges and solutions. This is an excellent opportunity for individuals looking to launch a career in retail operations or property management with a reputable organization.

This role focuses on delivering high-quality food and beverage service across various dining venues and banquet events. You will be responsible for ensuring customer satisfaction by providing attentive service and maintaining a welcoming atmosphere. The position requires a strong service-oriented mindset and the ability to work effectively in a fast-paced environment to support the organization's operational goals.

This role serves as the regional focal point for employee assistance within the APAC region, leading the response to critical incidents such as security threats, travel disruptions, medical emergencies, evacuations, and employee fatalities. The position requires operational leadership and case coordination to ensure employees receive timely, compassionate, and compliant support during both routine operations and high-impact crisis events. You will act as the primary liaison between the Global Protection and Security (GP&S) team and key stakeholders, including Human Resources, Legal, and Crisis Management, to minimize organizational risk and support informed decision-making. The Employee Assistance Manager is responsible for overseeing complex employee assistance cases from initial notification through resolution while maintaining strict confidentiality of sensitive information. You will develop and maintain regional procedures and playbooks, conduct after-action reviews to incorporate lessons learned, and analyze program metrics to measure effectiveness and identify trends. This role involves preparing executive-level operational reports and supporting monthly and quarterly operational reviews to drive continuous improvement in employee support capabilities.

You will lead and manage a team of security professionals across the ASEAN region to ensure the safety and security of our clients' assets and personnel. This role involves developing and implementing comprehensive security strategies, conducting risk assessments, and overseeing the execution of protective services. You will collaborate with regional stakeholders to align security protocols with business objectives and ensure compliance with local and international regulations. The position requires a proactive approach to crisis management and the ability to build strong relationships with clients and internal teams.

You will lead projects from the design phase of marketing packages, involving data analysis, package pricing, and the creation of go-to-market strategies. Your role requires designing operational processes, executing campaigns, and monitoring performance through dashboards and reports. You will collaborate closely with cross-functional teams, including Product, Marketing, Business Development, and Account Management, to ensure successful project delivery and merchant satisfaction. This position focuses on leveraging Grab's assets and demand generation tools to invent marketing packages that drive revenue. You will analyze merchant and customer data to identify growth areas and conduct experiments to validate package effectiveness. The role demands a strong blend of analytical skills, strategic thinking, and project management to translate complex data into actionable business insights.

This role involves owning and delivering end-to-end projects focused on customer experience, operational excellence, and business transformation. You will translate high-level management priorities into structured improvement programs by analyzing complex operational and customer data. The position requires driving practical solutions through implementation rather than just analysis, coordinating across multiple functions to ensure alignment, and managing project roadmaps with clear ownership and risk mitigation. You will work closely with senior stakeholders to facilitate timely decisions and present clear, logical recommendations to both working teams and executive leadership. You will be responsible for diagnosing root causes of business problems, developing solution options, and tracking measurable outcomes after implementation. The role demands a strong ability to structure ambiguous challenges and build management-ready presentations. You will partner with the Ops AI Enablement pillar when applicable, ensuring that automation and AI solutions are effectively integrated to drive overall business success.

This role drives operational excellence across customer support departments by ensuring positive customer outcomes and building high-performing teams. You will partner with regional stakeholders to provide scalable, customer-centric solutions that support Grab's business growth and transformation agenda. The position focuses on optimizing processes and leveraging AI and automation to improve service quality and operational efficiency. You will lead critical initiatives including Customer Success and Executive Escalation, overseeing complex case handling and customer advocacy. The role involves managing the enablement team to drive AI transformation and process excellence, as well as leading the Grab Support Commercial team to improve sales performance and sustainable business growth through Telesales and GFB Inside Sales.

This role focuses on leading high-impact strategic initiatives within SPX Express to drive operational efficiency and business growth. You will be responsible for managing the full project lifecycle, from identifying opportunities and developing business cases to piloting new solutions and scaling them across the logistics network. The position requires close collaboration with cross-functional teams to implement process improvements and optimize operations from first mile to last mile. You will analyze complex business and operational data to uncover root causes and develop actionable solutions. The role involves designing and testing new operating models and tools to enhance productivity and service quality. You will also prepare detailed project proposals, feasibility assessments, and success metrics to ensure initiatives deliver measurable value to the organization.

This role focuses on optimizing distributor operations and driving efficiency within the supply chain. You will collaborate closely with Area Sales Managers, distributors, and the Retail Trade Marketing team to implement standardized operational processes. The position involves leading health check initiatives to ensure compliance with delivery protocols and service level agreements. You will also be responsible for managing back-end master data and supporting the setup of new distributors to ensure a seamless transition and rapid market entry. You will play a key role in analyzing delivery efficiency and profitability by utilizing data to identify improvement opportunities. This includes driving initiatives such as cashless payment adoption and dynamic routing to enhance operational workflows. Additionally, you will support senior leadership in monthly sales target deployment and provide essential training to distributor teams on operational standards and best practices.