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Service Manager - HealthCare

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The Service Manager is a key operational leadership role responsible for overseeing and enhancing the service delivery experience of TrakCare and IntelliCare customers. Acting as the primary post-go-live point of contact, the Service Manager is accountable for driving customer satisfaction, ensuring SLA compliance, managing escalations, and coordinating internal delivery teams. This role bridges the gap between operational performance and strategic partnership, working closely with Account Management, Support, Implementation, and Product teams to ensure the successful delivery and continuous improvement of services. Candidates must have a strong understanding of TrakCare/IntelliCare modules and their integration within clinical workflows, along with ITIL-qualified experience in IT Service Management within a healthcare or enterprise application support environment.

Project Coordinator

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InterSystems seeks an experienced Project Coordinator to support Project Managers and take on wider project management responsibilities. The role involves assisting with the management and monitoring of work and scope, ensuring on-time and quality delivery of Project Deliverables, and maintaining internal and client-facing SharePoint sites. Candidates must have previous experience as a Project Management Officer, detailed knowledge of project delivery phases and methodology, and proficiency with MS Project, JIRA, Confluence, Excel, PowerPoint, and SharePoint.

Application Specialist - Clinical or PAS

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The Application Specialist is based in the Bangkok office and plays a lead role in implementing the TrakCare solution. The role involves contributing to product delivery through requirements scoping, field design documentation, and change request testing. The specialist acts as an expert resource for customers, communicating and prioritizing requirements. Responsibilities include liaising with customers to understand work processes, implementing the application to suit business needs, conducting training and demonstrations, and managing change management requests. The role requires a Clinical University Degree, Thai and English language skills, and experience in solving problems and using technology to improve processes.

Supervisor, Planning

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The Supervisor, Planning leads the account project manager function, ensuring deadlines are met across all campaigns and deliverables. They act as a key liaison among business units to develop media plans. The role requires a deep understanding of marketing channels, strong numeracy, and IT literacy to monitor data and forecast performance. The position involves building relationships with stakeholders, understanding client strategic intent, and using research systems to make informed decisions.

Supervisor, Planning

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The Supervisor, Planning acts as a key liaison and project manager for the entire business, accountable for achieving deadlines across all campaigns and deliverables. They lead the value exchange process by providing input and direction to agency units. The role involves acting as a point of contact for client stakeholders, anticipating needs to secure and grow client relations, and communicating information and decisions to stakeholders. The position requires a deep understanding of marketing channels, strong numeracy and IT literacy for data monitoring and manipulation, and the ability to apply good judgment to select the best ideas.

Supervisor, Planning

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The Supervisor, Planning acts as the key liaison and project manager for the entire business, accountable for achieving deadlines across all campaigns and deliverables. The role involves leading the work product among business units such as Business Planning, Invention, and Exchange to develop the overall media plan. The position requires a deep understanding of marketing channels, strong numeracy, and IT literacy to monitor and manipulate data for forecasting and delivery against plan. The candidate must demonstrate critical thinking, problem-solving skills, and the ability to build strong relationships with marketing channel owners and client stakeholders.

Strategy Lead

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The Strategy Lead acts as a strategic powerhouse, blending analytical expertise with visionary leadership to drive client ROI and agency growth. The role involves defining strategic direction, leading multi-market pitches, and uncovering hidden truths within complex data to create boardroom-ready insights. The position requires overseeing strategic initiatives across teams, integrating cutting-edge technology and consumer data, and fostering cross-functional collaboration to deliver creative personalization at scale.

SEO Associate Director

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The SEO Associate Director is responsible for creating SEO proposals and statements of work, managing client relationships, and overseeing the delivery of SEO projects. The role involves developing owned media strategies, conducting audits, and ensuring content marketing aligns with KPIs. The position requires line-management of a team, coaching staff, and collaborating with cross-functional partners. The candidate must possess deep familiarity with technical SEO, keyword research, and web analytics, as well as experience with HTML, CSS, and JavaScript.

Senior Manager, Planning

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The Senior Manager, Planning is responsible for developing and managing media strategies, planning, and execution for assigned brands. The role involves collaborating with cross-functional teams, including strategy, investment, analytics, and digital specialists, to deliver integrated campaign plans. Candidates must have a Bachelor's degree in Communication, Marketing, or a related field, a minimum of 7 years' experience in media planning or integrated communications, and strong analytical and communication skills.