Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As a Hardware Operations Manager, you will manage a team of Data Center Technicians. You will oversee the quality installation of server hardware and components and take charge of complicated installations/troubleshooting. Your team will install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). They will also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. They may lead small project teams on larger installations and develop project contingency plans. In this role, you will lead a team of Data Center Technicians who perform quality installations of server and network hardware and their components, and maintain and troubleshoot any tests while modeling teamwork with a positive impact to site culture. You will also manage day-to-day operations and guide the team through the installation, configuration, testing, troubleshooting and decommissioning of our servers. In a similar fashion, you will also oversee the deployment of network components of the data center, lead teams on installations and develop project contingency plans. The AI and Infrastructure team is redefining what’s possible. We empower Google customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. Our customers include Googlers, Google Cloud customers, and billions of Google users worldwide. We're the driving team behind Google's groundbreaking innovations, empowering the development of our AI models, delivering unparalleled computing power to global services, and providing the essential platforms that enable developers to build the future. From software to hardware our teams are shaping the future of world-leading hyperscale computing, with key teams working on the development of our TPUs, Vertex AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much more.
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The Application Support Leader manages day-to-day operations and service delivery of the KKPS & KKPAM Back Office Application Support team at Kiatnakin Phatra Securities Public Company Limited in Bangkok. The role leads 3 Junior engineers, oversees shift scheduling (Day/Night rotations), defines handoff boundaries with Helpdesk, Software Development, SRE and Server teams, manages ITSM implementation, and coordinates with the Incident Manager during P1/P2 outages to reduce MTTR. A strategic focus is executing cross-platform Ticket Bridging with the Bank's JSM system to achieve >90% ticket routing accuracy. The position requires familiarity with core financial systems (CIS, ESS, SBL, MFET, GIS, SAXO, Front IFIS), Windows/Linux servers, Active Directory, VMware, SQL databases (MSSQL, Oracle, PostgreSQL), SFTP, GoAnywhere, and Apache Airflow. Candidates must have ITSM administration skills, batch scheduling knowledge, and strong analytical abilities for RCA and incident trend analysis.
The Application Support Leader manages day-to-day operations and service delivery of the KKPS & KKPAM Back Office Application Support team at Kiatnakin Phatra Securities. Based in Bangkok, the role leads 3 Junior engineers, overseeing shift scheduling (day/night rotations), ITSM implementation, ticket bridging with the Bank's JSM system, and incident management during P1/P2 outages to meet SLA targets. The position reports to the SVP of Technology Infrastructure and CTO, coordinating with Helpdesk, Software Development, SRE, and Server teams. It requires a degree in Computer Science or related field, 5+ years in Application Support or IT Operations with 1-2 years supervisory experience, hands-on ITSM platform knowledge, ITIL expertise, and familiarity with securities or asset management back-office operations.
The Data Center Operations Assistant supports the safe and efficient day-to-day operations of a critical data center environment at a client site in Bangkok. Responsibilities include assisting with 24x7 infrastructure monitoring, break-fix maintenance across server, networking, and storage hardware, installation and testing of equipment, troubleshooting, preventive maintenance, asset and inventory management, SOP/MOP compliance, and supporting migrations and operational improvement projects. The role requires 2+ years of experience in IT infrastructure or technical operations, with internship experience in data center operations preferred. Candidates should have basic knowledge of servers, networking, and storage, strong troubleshooting skills, and the flexibility to support 24x7 operations including weekends, public holidays, and on-call duties. Physical capability to handle hardware up to 50 lbs is required.
Agoda is seeking a Senior Security Operations Engineer to operate and improve key enterprise security platforms across endpoint, server, network, and secure access environments. The role involves working closely with infrastructure, network, IT, and engineering teams to strengthen security operations, improve service reliability, and drive automation across critical security technologies. The engineer will design and optimize CrowdStrike, administer Zscaler ZIA, ZDX, and ZPA, and troubleshoot network connectivity and VPN issues. The position requires using APIs and scripting to automate tasks and deploying configurations through Terraform and CI/CD pipelines.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **Senior Security Operations Engineer:** We are seeking a hands-on Senior Security Operations Engineer to operate and improve key enterprise security platforms across endpoint, server, network, and secure access environments. This role will work closely with infrastructure, network, IT, and engineering teams to strengthen security operations, improve service reliability, and drive automation across critical security technologies. **Key Responsibilities:** * Design, build, and optimize CrowdStrike across user devices and server environments; define and enforce sensor policies, detection tuning, and response playbooks. * Administer and support Zscaler ZIA, ZDX, and ZPA. Manage policy lifecycles, tunnel configurations, app connector health, and user experience monitoring. * Troubleshoot and resolve issues related to network connectivity, VPN, secure access, and SASE services. * Support security operations activities, incident handling, and root cause analysis across managed platforms. * Use APIs and scripting to automate routine tasks, reporting, and platform integrations. * Deploy and manage security platform configurations through Terraform and CI/CD pipelines, following IaC best practices and change management processes. * Apply generative AI use cases to improve operational workflows, troubleshooting, and team productivity. **Required Skills and Experience:** * 7+ years of experience in security operations, endpoint security, network security, or security engineering roles. * Hands-on experience with CrowdStrike for both user devices and servers. * Strong knowledge of Zscaler ZIA, ZDX, and ZPA or other SASE solutions. * Experience in troubleshooting network, VPN, and SASE-related issues in enterprise environments. * Familiarity with APIs, scripting, Terraform, and CI/CD pipelines. * Strong problem-solving skills and the ability to collaborate across multiple technical teams. #### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.