**Job Responsibilities:** 1. Project Delivery and Portfolio Oversight - Drive consistency in project execution by ensuring all teams adhere to standardized delivery methodologies and PMO governance. - Monitor and analyze project and portfolio performance, risks, dependencies, costs , and resource capacity, providing recommendations to support management decision-making. - Provide portfolio insights and recommendations to senior leadership through dashboards, reporting, and strategic portfolio reviews. - Offering hands-on guidance, performance coaching, and delivery assurance to project managers. - Facilitate portfolio reviews and executive governance discussions by preparing strategic analysis, recommendations, and decision-making materials. - Maintain portfolio dashboards, governance calendars, RAID logs, decision logs, and action trackers, and follow up to closure. - Monitor and report portfolio benefits realization and value delivery against approved business cases. - Lead Steering Committees and quarterly portfolio review processes to ensure Digital investments remain aligned with business priorities, strategic objectives, delivery capacity, and expected business outcomes. 2. Project Governance and Standards - Define and implement project management standards, methodologies, and best practices. - Establish project governance frameworks and ensure adherence to organizational policies and procedures. - Develop project management templates, tools, and guidelines. 3. Project Planning and Reporting - Support project managers in creating comprehensive project plans, schedules, and budgets. - Monitor and track project progress, milestones, and key performance indicators (KPIs). - Generate regular project status reports and dashboards for stakeholders. 4. Resource Management - Support enterprise-wide resources and capacity planning across Digital programs and projects. - Maintain resource allocation records and assist in resolving resource conflicts. - Monitor resource availability and utilization. - Monitor portfolio demand against available delivery capacity and proactively identify resource bottlenecks. 5. Project Management Capability Development - Promote project management best practices and delivery standards across the Digital Function. - Coach and mentor project managers on project governance, stakeholder management, risk management, and delivery performance. - Facilitate communities of practice and knowledge sharing sessions for project management professionals. - Support the development of project management competency frameworks, career paths, and capability improvement initiatives. 6. Risk and Issue Management - Collaborate with project teams to identify, document project risks and issues and develop risk mitigation and issue resolution strategies. - Escalate critical risks and issues to senior management when necessary. - Identify and monitor cross-project and portfolio-level risks, dependencies, and escalations. - Facilitate risk review forums and ensure mitigation actions are tracked to closure. 7. Documentation and Knowledge Management - Maintain project related documentation, including project charters, plans, and change requests. - Establish a centralized repository for project-related documents and knowledge sharing. - Ensure proper access controls for project documents. 8. Quality Assurance and Compliance - Ensure that projects adhere to Digital governance standards, audit requirements, cybersecurity requirements, and enterprise policies. - Conduct project audits and reviews to assess compliance with project management practices. - Implement corrective actions and improvements as needed. 9. Continuous Improvement - Identify opportunities to improving project management processes and practices. - Participate in lessons learned sessions and contribute to the continuous improvement of project delivery. - Stay updated with industry trends and emerging project management methodologies. - Drive PMO maturity improvement initiatives and adoption of leading project and portfolio management practices. - Identify opportunities to leverage automation, digital tools, analytics, and AI capabilities to improve PMO effectiveness and reporting efficiency **Qualification:** - Bachelor's degree in a relevant field (e.g., Business Administration, Engineering). - Certification in project management (e.g., PMP, PRINCE2) is advantageous. - Minimum 7 years of experience in PMO, Project Management, Program Management, or Portfolio Management. - Experience supporting enterprise-scale business transformation, digital transformation, ERP, data, or technology programs. - Experience working with executive leadership teams, Steering Committees, and senior business stakeholders. - Experience managing multi-project portfolios and cross-functional delivery dependencies
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You will provide Level 2 or Level 3 Application Managed Services (AMS) support, handling escalated production incidents and performing in-depth troubleshooting to ensure compliance with Service Level Agreements. You will lead problem management initiatives to identify root causes and deliver permanent fixes, while also participating in the design and implementation of medium to complex enhancements. Additionally, you will support business development efforts by contributing to proposals and presentations, and mentor junior team members to foster a collaborative and high-performing environment.
This role focuses on leading external project bidding activities and ensuring the team can prepare high-quality project proposals. You will be responsible for project planning, coordinating cross-functional teams, and defining project scope to align deliverables with business and client requirements. The position involves close collaboration with Business, Product, Technology, and Architecture stakeholders to develop comprehensive and feasible project solutions. You will manage the full lifecycle of project bidding and proposal development, from requirement gathering through submission. This includes analyzing client needs, developing project plans with milestones and resource requirements, and applying strong project governance and SDLC practices. You will also handle risk assessment, mitigation strategies, and stakeholder management to ensure successful project acquisition and delivery planning in a fast-paced digital environment.