This role focuses on providing advanced technical assistance for the installation, operation, and maintenance of specific software applications. You will handle user inquiries and resolve technical issues with minimal supervision, following established company work instructions. The position involves coordinating with the application team and development staff to escalate complex problems and implement necessary fixes. You will also maintain comprehensive documentation of all customer interactions, issue logs, and resolution details to ensure continuity and knowledge sharing within the team. You will collaborate closely with the development team to diagnose and resolve complex technical issues that fall outside standard procedures. This requires strong communication skills to translate user problems into actionable technical requirements for the engineering team. The role demands a proactive approach to maintaining system stability and ensuring a high level of service for end-users. You will be expected to work independently while adhering to strict operational guidelines and quality standards.

This role focuses on optimizing financial planning and analysis frameworks to drive operational efficiency across corporate functions. You will lead the standardization of FP&A practices and ensure alignment with Group financial standards. The position involves developing comprehensive plans, including annual budgets and forecasts, while acting as a trusted advisor to business leaders. You will also monitor performance against KPIs and prepare detailed management reports to support strategic decision-making. The ideal candidate will translate business goals into financial strategies and collaborate effectively with cross-functional teams. You will be responsible for evaluating financial performance, re-prioritizing initiatives, and implementing technological improvements to enhance financial control. This role requires a proactive approach to identifying challenges and driving automation to streamline processes.