This role focuses on providing technical support for software applications and cloud infrastructure. You will assist in maintaining system stability and resolving technical issues that impact business operations. The position requires a strong understanding of cloud technologies and the ability to troubleshoot complex technical problems efficiently. You will collaborate with cross-functional teams to ensure seamless integration of cloud services and applications. The role involves monitoring system performance and implementing necessary updates to enhance security and reliability. Success in this position requires a proactive approach to problem-solving and a commitment to delivering high-quality technical support.

You will be responsible for providing advanced technical support for critical enterprise applications within the KBank ecosystem, including MDP, EBAN, DIH, and ENHD. Your role involves monitoring system operations, analyzing complex incidents, and coordinating with development and infrastructure teams to ensure high availability and performance. You will also manage ServiceNow tickets, maintain technical documentation, and implement proactive measures to prevent recurring operational issues. This position requires a strong focus on root cause analysis and effective collaboration across cross-functional teams to resolve production incidents within defined service levels. You will handle operational activities for VPN services and other infrastructure-related systems while adhering to strict security standards and service management processes. The role emphasizes continuous improvement of support workflows and operational efficiency to maintain business continuity.

This role focuses on providing advanced technical assistance for the installation, operation, and maintenance of specific software applications. You will handle user inquiries and resolve technical issues with minimal supervision, following established company work instructions. The position involves coordinating with the application team and development staff to escalate complex problems and implement necessary fixes. You will also maintain comprehensive documentation of all customer interactions, issue logs, and resolution details to ensure continuity and knowledge sharing within the team. You will collaborate closely with the development team to diagnose and resolve complex technical issues that fall outside standard procedures. This requires strong communication skills to translate user problems into actionable technical requirements for the engineering team. The role demands a proactive approach to maintaining system stability and ensuring a high level of service for end-users. You will be expected to work independently while adhering to strict operational guidelines and quality standards.

You will provide essential support for the installation, operation, and maintenance of specific computer software applications. This role requires working independently according to established work instructions with minimal supervision. You will act as the primary point of contact for users, handling inquiries and resolving technical issues efficiently. The position involves coordinating with the application team and development staff to escalate complex problems that fall outside standard procedures. You will also maintain accurate records of all customer interactions, issue logs, and resolution steps to ensure continuity and knowledge sharing. Collaboration is key in this role as you work closely with the development team to diagnose and fix complex application issues. You will participate in the implementation of software patches and updates to ensure system stability. The position requires a proactive approach to problem-solving and the ability to communicate technical information clearly to non-technical users. You will contribute to the overall efficiency of the IT support function by ensuring that software applications run smoothly and that user satisfaction remains high.

This role focuses on developing, enhancing, and supporting enterprise applications using modern technologies like Java, React, and Spring Boot. You will work closely with business users, Product Owners, and DevOps teams to deliver high-quality software solutions while ensuring system reliability and operational excellence. The position involves both application support and software development, requiring a strong understanding of the full application lifecycle from development to production support. You will be responsible for maintaining and enhancing reporting solutions using Jasper Reports, supporting legacy applications with VB.NET and VB6, and developing DevOps CI/CD pipelines to automate build, testing, and deployment processes. The role requires strong analytical skills to troubleshoot issues, implement effective solutions, and improve application performance and maintainability. You will also contribute to technical documentation and participate in continuous improvement initiatives to enhance engineering productivity.

This role focuses on providing expert-level assistance for the installation, operation, and maintenance of specific computer software applications. You will handle user inquiries and technical issues with minimal supervision, ensuring smooth application performance. The position involves coordinating with the development team to resolve complex problems and implementing necessary fixes. You will also maintain detailed documentation of all customer interactions, issues, and resolutions to support continuous improvement. You will be responsible for escalating issues that fall outside standard procedures to the appropriate application team or supervisor. Collaboration is key as you work closely with developers to address critical system problems. This position requires a criminal record check prior to employment to ensure organizational safety and compliance with company standards.

This role focuses on providing advanced technical assistance for the installation, operation, and maintenance of specific computer software applications. You will work with minimal supervision to ensure applications function correctly according to company standards. The position involves coordinating with various teams to resolve complex technical issues and implementing necessary fixes. You will also be responsible for maintaining accurate records of all customer interactions, reported issues, and their resolutions to ensure continuity and knowledge sharing within the team.