You will play a critical role in Agoda's financial operations by monitoring and analyzing key financial data. Your primary responsibilities include reconciling and validating data related to payments, bookings, and receipts. You will contribute to designing and enhancing processes to ensure financial data integrity. This role offers the opportunity to gain a deep understanding of Agoda's business objectives and operational processes. You will work in a fast-paced, high-intensity environment and communicate effectively with stakeholders across Europe and the US. You will be proactive in identifying issues and recognizing patterns to provide short, medium, and long-term solutions. The role involves responding to constant changes from business demands and adjusting daily tasks accordingly. You will prepare ad-hoc reports and analysis to support decision-making. As the company continues to expand, the role may evolve, offering opportunities for additional challenges and responsibilities.

This is a high-impact PMO role within the Supply Central Management Office, reporting directly to senior leadership to drive coordination and execution across complex cross-functional initiatives. You will own the end-to-end project management for Supply-led initiatives, ensuring alignment from planning through to post-mortem analysis. The position requires building and maintaining trackers and dashboards that provide C-level stakeholders with clear visibility into progress and blockers. You will also design and own standard operating procedures for risk monitoring and incident response, translating complex situations into clear recommendations for executive leadership. This is an individual contributor role focused on process improvement, stakeholder management, and driving decisions to closure in a fast-paced environment. You will prepare and run cross-functional working sessions, steering committees, and leadership cadences such as Quarterly Business Reviews. Your role involves surfacing trade-offs and framing options clearly to drive decisions with defined ownership and timing. You will monitor inputs from internal teams, external partners, and regulatory sources to detect country-level risks early. Additionally, you will take on ad-hoc Supply-led projects as required, ensuring the Supply team has a strong backbone of project management and governance.

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. ## Get to know our team In Product, ideas come alive. The world moves fast, and our culture is built on ownership, speed, and minimal bureaucracy. This is the environment that empowers you to make decisions, move quickly, and do what you believe is right. Our Product Managers move fast, learn from failure, and continuously iterate. As a product-centric organization, we work cross-functionally to build products from conception to launch, bringing together engineering, design, data, and business teams. Agoda Product Managers work closely with executive leadership and have high visibility across the organization, with direct impact on the company’s growth and strategy. We put travelers first and aim to create exceptional travel experiences through innovative product thinking. ## The opportunity This role is based in Bangkok/Seoul based. Our Senior Product Managers are analytical, hands-on, and highly data-driven. They are responsible for building products end-to-end, using analysis, experimentation, and rapid iteration to create solutions that are tailored to traveler needs. As our next Senior Product Manager, Localization (Korea Market), you will define product strategy and drive execution for experiences serving Korean travelers. You will partner closely with senior cross-functional stakeholders to identify opportunities, build impactful products, and deliver high-quality solutions for the Korea market. You will work with dedicated engineering resources that you help prioritize and allocate. We expect you to be hands-on, spend meaningful time with your SCRUM teams, and bring strong product judgment, experimentation mindset, and execution rigor. This role offers the opportunity to shape localized experiences at scale and influence how Agoda serves one of its key markets. This is an Individual Contributor role. ## In this role, you’ll get to * Develop a deep understanding of the online travel ecosystem, market dynamics, competitive landscape, and user needs in the Korea market * Define, build, launch, and optimize products and features through testing, experimentation, and rapid iteration * Drive localization initiatives that improve the experience for Korean travelers across the product journey * Partner closely with Engineering, Marketing, Legal, Design, Analytics, and other cross-functional teams to deliver high-impact solutions * Translate market insights, customer needs, and business priorities into clear product strategies and roadmaps * Use data and quantitative analysis to identify opportunities, prioritize effectively, and measure product performance * Collaborate across regions, product areas, and functions to solve complex problems and drive meaningful business impact ## What you’ll need to succeed * Bachelor’s degree in a technical or quantitative field such as Computer Science, Statistics, Engineering, Mathematics, or a related discipline * Proven ability to use analytics and quantitative methods to inform strategy, prioritization, and decision-making * Strong data skills, with the ability to independently analyze performance and generate actionable insights * Excellent communication skills in either Korean with the ability to communicate complex ideas clearly and influence a wide range of stakeholders * Excellent communication skills in English, with the ability to communicate complex ideas clearly and influence a wide range of stakeholders * Proven experience in Korea market localization, with a deep understanding of Korean consumers, market dynamics, and local product requirements * Experience developing, launching, and optimizing products in a fast-paced environment * Experience leading product strategy, go-to-market thinking, and cross-functional product development discussions * Strong entrepreneurial mindset and analytical problem-solving skills, with the ability to break down complexity and drive change * Hands-on approach with a strong sense of ownership and execution ## It’s great if you have * MBA or Master’s degree in Mathematics, Economics, Computer Science, Statistics, or a related field * Experience with data tools such as SQL, Python, R, or equivalent #### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works. ### **Discover more about working at Agoda** * Agoda Careers[https://careersatagoda.com](https://careersatagoda.com/) * Facebook[https://www.facebook.com/agodacareers/](https://www.facebook.com/agodacareers/) * LinkedIn[https://www.linkedin.com/company/agoda](https://www.linkedin.com/company/agoda) * YouTube[https://www.youtube.com/agodalife](https://www.youtube.com/agodalife) **Equal Opportunity Employer** At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our [privacy policy](https://careersatagoda.com/privacy-statement). **Disclaimer** We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee. ## Apply Now [Product] Senior Product Manager (Korean Speaking) – Bangkok or Seoul Based +1 Are you open to relocate to Bangkok or Seoul? Are you open to an Individual Contributor position? Do you have strong data skills and a technical background (e.g. SQL, Python, R, or equivalent)? Do you as a candidate have a personal relationship with a current Agoda employee? If yes, please indicate how you know the employee? What is the employee’s name? Are you presently employed by any company within the Booking Holdings group, including but not limited to Kayak, OpenTable, Booking.com, Rental Cars, RocketMiles, FareHarbor, HotelsCombined, CheapFlights, Momondo, Priceline, or Getaroom? In which country/region are you currently based? Do you allow us to provide you TEXT/SMS updates of your interview process? We may engage with a service provider to do so. How did you hear about this job? Are you proficient in either of these languages at a business level? Do you agree to Agoda’s use of personal data from your application to improve our recruitment experience? We may collaborate and share your data with third-party providers for recruitment purposes and you may ask to remove your data at any time. We collect your gender information for diversity, equity & inclusion monitoring purposes. It is entirely voluntary to answer the question below. By choosing “prefer not to disclose”, your candidacy will not be impacted. To avoid actual or perceived impairment of our parent company’s independent auditor – Deloitte and to comply with applicable regulations of Securities and Exchange Commission of the United States, we need to seek approvals from our parent company before starting the interview process. With this, please confirm if you are currently or formerly have been associated with Deloitte or any of its subsidiary entities at any time including but not limited to any time as a direct employee, director, contractor, major shareholder, intern etc.? Email me about other job openings within the Booking Holding’s entities and recruitment-related newsletters  By submitting your Application you confirm you have read and agreed to Agoda applicants [Privacy statement](https://careersatagoda.com/privacy-statement/).

The Senior Treasury Manager – Banking and Strategy supports BKNG Treasury dedicated to the Agoda brand, leading the organization and execution of global banking operations across the Americas, EMEA, and APAC.. The role spans bank relationship management (including banking wallet), commercial management (fees and interest), banking infrastructure, and treasury strategy, reporting to Director, Corporate Treasurer dedicated to Agoda brand with a dotted line to Global Head of Banking, Strategy and Technology in Amsterdam. You will develop regulatory-compliant banking solutions and connectivity in collaboration with the Center of Expertise in Amsterdam, elevating capabilities through continuous improvement, AI automation, and robust controls. You will drive strategy execution for complex initiatives (e.g., Connected Trip, regulated payments), through funds flow target operating model design, deliver data-driven recommendations to senior stakeholders, and enable efficient ways of working across Treasury via planning, budgeting, and service management. As a people manager, you will inspire, mentor, and coach a high-performing team, fostering an environment of continuous growth and accountability. By championing their professional development, you will empower your team to navigate complex financial landscapes and collectively deliver high-impact, strategic results for the business. Last but not least, while initially dedicated to Agoda, your scope may expand over time to support other brands within the Booking Holdings portfolio across the region. **What You’ll Do:** * Lead and support global banking operations across Americas, EMEA, and APAC; oversee bank relationship management (wallet, fees), banking infrastructure, and treasury strategy. * Develop fit-for-purpose, regulatory-compliant banking products/solutions; ensure effective banking connectivity is adopted by brands (SWIFT Net, H2H, TMS Payment Hub and API) in partnership with the Center of Expertise. Leveraging latest file format standards. * Contribute in driving high-stakes commercial negotiations with global core and non-core banking partners, focusing on bank fees, credit interest conditions, and advanced cash management techniques (I.e. account balances’ yield enhancement, pooling, FX SWAP, POBO/ ROBO setup and cash repatriation from regulated markets). * Work closely with other BKNG Treasury locations to ensure adherence and compliance within the global Bank Account Management (BAM) and Banking Administration (KYC, signatory management, report and banking platform user access management) processes. * Contribute actively in the development of banking and strategy processes policies, playbooks, procedures, and governance frameworks. * Drive continuous improvement: identify gaps, automate processes, and adopt technology with Treasury Data Science/Analytics and Banking Technology teams based in Amsterdam. * Design, implement, and maintain process and control frameworks to meet SOX/business control requirements and manage banking operational risks; align with banking policies and guidelines. * Own key performance deliverables within established governance; ensure business resilience and continuity for global banking operations. * Plan and deliver complex, cross-functional initiatives across agencies, payments, and new revenue models; align stakeholders and outcomes. * Partner with Treasury SMEs, Finance, and cross-functional teams to communicate findings, blockers, dependencies, and recommendations; influence up to SVP level. * Lead Banking and Strategy advisory for new verticals/products; negotiate with banks/fintechs; run workshops to define target operating models and ensure policy adherence. * Lead annual planning and the design of longer-term banking operating model (people, systems, processes) aligned with company strategy. * Ensure compliance with banking, payments, tax, legal, and AML/sanctions regulations. * Act as an innovation catalyst across Treasury and Finance by exploring opportunities, validating use cases, and supporting implementation of innovative solutions. * Champion process improvement, waste reduction, AI automation, adoption of new technologies, and Six Sigma principles. **Required Qualifications:** * ‘Bachelor’s degree required; Master’s degree in Finance or related field preferred. Professional treasury qualification such as CTP (Certified Treasury Professional) or AMCT (Diploma in Treasury Management, ACT) is advantageous. 12+ years of relevant experience.’ * Proven expertise in bank relationship management (banking wallet), commercial management (fees, interest), and service level management (technical SLAs). * Strong understanding of banking connectivity and technologies (SWIFT/API/H2H, Open Banking), bank account management, treasury management systems, and high-level payments architecture. Experience designing integrations across TMS, ERP, and banking platforms. * Deep experience across banking, treasury, and financial services, including advanced FX, cash management, and risk management techniques. * Advanced analytical skills; able to structure ambiguous problems, decompose into workstreams, and drive data-driven decisions. * Excellent English communication and interpersonal skills; strong stakeholder management up to SVP level, with consensus building and conflict resolution. * Skilled in persuasion and negotiation to drive adoption of policies, target operating models, and solutions; experienced in leading workshops. * Proven ability to lead cross-functional collaboration in a highly matrixed, complex environment; can influence broader strategy and vision. * Sound judgment and trusted advisor to leadership; willingness and ability to mentor, inspire, and coach colleagues to enable One Team success. * Demonstrated end-to-end global project delivery in product and/or commercial initiatives such as safeguarding models and compliance for regulated entities, global banking and payments solutioning, systems and technology enablement, global cash and liquidity management, and/or global risk management. * Lead the design and development of compliant, scalable, and commercially competitive end-to-end fund flow models accounting for evolving business models and cross-brand initiatives involving complex markets such as in Asia regions. * Proven track record of optimizing fund flow costs, in domestic Asian markets, and cross border between domestic Asian markets and G10 markets.

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **This position is based in Bangkok, Thailand (Relocation package is provided)** **Get to Know our Team** In Agoda’s Back End Engineering department, we build the scalable, fault-tolerant systems and APIs that host our core business logic. Our systems cover all major areas of our business: inventory and pricing, product information, customer data, communications, partner data, booking systems, payments, and more. These mission-critical systems change frequently with dozens of releases per day, so we must employ state-of-the-art CI/CD and testing techniques in order to make sure everything works without any downtime. We also ensure that our systems are self-healing, responding gracefully to extreme loads or unexpected input. In order to accomplish this, we use state-of-the-art languages like Scala and Go, data technologies like Kafka and Aerospike, and agile development practices. Most importantly though, we hire great people from all around the world and empower them to be successful. Whether it’s building new projects like Flights and Packages or reimagining our existing business, you’ll make a big impact as part of the Back End Engineering team. **In this Role, you’ll get to:** * Lead the development of product features, experiments, technical initiatives, and complex systems. * Act as a technical leader by shaping architecture decisions, Influence and coach distributed team of engineers * Continuously improve system architecture and drive better software design and engineering practices. * Play a key role in strengthening agile and scrum ways of working. * Collaborate closely with backend, client-side, and infrastructure teams to deliver the best technical solutions. * Proactively identify opportunities to enhance products, code quality, and development processes. * Write high-quality, maintainable code while supporting others in doing the same. * Influence and drive important technical decisions across the organization. **What you’ll Need to Succeed:** * 10+ years of experience building performance-critical applications in production environments using JVM tech stack (Java, Scala OR Kotlin) * Proven experience leading projects, technical initiatives, and/or engineering teams, with full ownership of the systems involved * Hands-on experience with data platforms such as SQL, Cassandra, or Hadoop, and a solid understanding of selecting the right data solution for different application needs * Strong knowledge of algorithms and data structures * Demonstrated excellence in software development and coding * A proven ability to improve team productivity and effectiveness through KPI-driven engineering practices * Strong software architecture skills, with experience driving architectural decisions within a team * A passion for software craftsmanship, continuous learning, and engineering excellence * Excellent written and verbal English communication skills **What We Offer** **Full Relocation and Onboarding Support:** * Visa sponsorship for you and your family * Flights, settling-in allowance, and temporary housing * Dedicated relocation and settling-in advisors * Relocation buddy program and community events **Family & Expat Benefits:** * Partner & children support (school search, legal, etc.) * International health insurance * Flexible home visit support **Agoda Perks:** * Hybrid working (Bangkok HQ) * Professional growth and learning budget * Employee resource groups for every culture and background **Get to know first-hand testimonials of Agodans relocating from around the world to Bangkok:**[**https://careersatagoda.com/agodans-in-bangkok/**](https://careersatagoda.com/agodans-in-bangkok/) **Agoda’s Engineering Blog:**[**https://medium.com/agoda-engineering**](https://medium.com/agoda-engineering) **Equal Opportunity Employer** At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our [privacy policy](https://careersatagoda.com/privacy-statement). **Disclaimer** We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **Get to Know our Team:** In Agoda’s Engineering department, we build the scalable and fault-tolerant systems. Our systems cover all major areas of our business: website, mobile apps, affiliate apis, inventory and pricing, product information, customer data, communications, partner data, booking systems, payments, finance and more. These mission-critical systems change frequently with dozens of releases per day, so we must employ state-of-the-art CI/CD, experimentation and advanced testing techniques in order to make sure everything works without any downtime. We also ensure that our systems are self-healing, responding gracefully to extreme loads or unexpected input. In order to accomplish this, we use state-of-the-art languages like React, Redux state management, Javascript, Kotlin, Scala, data technologies like Kafka, Aerospike and Big Data, and agile development practices. Most importantly though, we hire great people from all around the world and empower them to be successful. Whether it’s building new projects like Flights and Packages or innovating on the latest fintech idea or reimagining our existing business, you’ll make a big impact as part of our Engineering team. ### The Opportunity: As a Senior Engineering Manager at Agoda, you will lead multiple teams or a large engineering organization, driving technical direction, organizational scale, and business impact. Unlike the Engineering Manager role, this position focuses more on leading managers, shaping strategy, and driving cross-team execution. This role also offers the opportunity to lead teams working on fintech-related platforms and transaction-heavy systems, including areas connected to payments, financial operations, and other business-critical services where scalability, resilience, security, and reliability are essential. ### In this Role, you’ll get to: * Lead multiple engineering teams or a large organization. * Manage Engineering Managers, senior engineers, and technical leaders. * Drive strategic, cross-team initiatives and major engineering programs. * Set the technical roadmap and align it with business goals. * Partner with senior leadership, including Directors, VPs, and C-level stakeholders. * Develop engineering leaders through coaching, mentoring, and performance management. * Hire and scale high-performing teams and leadership talent. * Strengthen engineering culture through quality, ownership, and data-driven decisions. * Drive organizational excellence across backend, platform, data, and fintech-related engineering domains. * Oversee the delivery of scalable, reliable, and secure systems that support high-volume, business-critical, and transaction-intensive workloads. **What you’ll Need to Succeed:** * Experience managing large engineering teams (>25 people) * Experience hiring and managing engineering managers * Experience developing future engineering managers from within the company * Experience rapidly growing a team * Experience communicating to C-level * At least 5 years of experience managing engineering teams, 10+ years of experience in software engineering. * Demonstrable experience as a system owner with operational responsibility * Able to operate with autonomously: making decisions, setting KPIs, with a strong sense of ownership * Extremely proficient in at least one programming language (React, Javascript, Kotlin, Scala, Java, C#) * Knowledge in scale, microservices and clean architecture. * A focus on velocity and quality, along with the right engineering metrics to guide and improve these. * Excellent people management and communication skills. * Minimum a B.S. in Computer Science or quantitative field; **It’s great if you have many of these:** * Proficiency in range of backend programming languages. * Experience in data engineering * Have experience managing in a data driven company with experience analyzing and working with Big Data * A key player at an Internet company that is at scale with large numbers of users and transactions per second * Worked on global projects serving world markets with distributed data centers. * Experience in Fintech / Financial Systems

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. The Fintech Commercial team is the glue between external Fintech partners (schemes, PSPs, issuers) and Agoda’s Finance department. We represent the business side of Agoda’s “Pay-in” (Consumer Payments) and “Pay-out” (Business payments) pillars within the Agoda Fintech ecosystem. Together with our Fintech partners and cross-functional stakeholders, we identify and implement payments optimization initiatives, launch new payment methods and drive Fintech innovation across Agoda. **The Opportunity:** We are looking for a talented, results-oriented Manager, Fintech Commercial to join the Agoda finance team. You will have: * Leverage your analytical skills to run analyses, enhance the data infrastructure in collaboration with our data teams and build business cases. * Work with leading Fintech and payments companies on payments optimization initiatives on a global scale. * Partner with cross-functional Agoda stakeholders: Product, Engineering, Data, Legal, Finance teams, Customer Services and more. Successful candidates tend to have strong analytical and data skills and are self-starters who are comfortable working in environments defined by volatility, uncertainty, complexity and ambiguity. In addition, good performers in this role are organized, possess effective interpersonal skills and can successfully partner with cross functional teams in a result-oriented manner. **In this Role, you’ll get to:** * Analyze payment method cost and performance data sets to identify optimization opportunities * Collaborate closely with Product and FinTech solutions on Fintech roadmaps, strategic planning and initiative prioritization * Evaluate partnership opportunities with our Fintech partners in form of business cases to realize cost savings or create incremental revenue streams * Become a subject matter expert for Pay-in topics across Agoda and fulfill ad-hoc Finance requests to educate stakeholders about payments deal economics **What You’ll Need to Succeed:** * 4-8 years of professional experience in fields like Analytics, Consulting, Strategy & Operations, Data Science or similar; experience in online or e-commerce business preferred * 2+ years of experience in payments or Fintech, ideally on the merchant-side in a role that requires you to analyze payment performance as your day-to-day job * Bachelor’s degree in any field as minimum requirement; MBA or master’s degree in business / finance / management preferred since strong business acumen is required in this role * Strong numerical and analytical skills (e.g., running queries with SQL, building dashboards) with keen attention to detail * Demonstrated track record of successfully identifying and executing complex,data-driven strategies that resulted in measurable revenue growth and margin improvement * Ability to effectively communicate proposals to potential partners and internal stakeholders * Willingness to move quickly, adapt well to change, and thrive in dynamic environments; professional “get it done” attitude and strong work ethic * Fluency in English is required

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **Get to Know our Team:** Join a team of talented engineers who are passionate about front-end development. Our team is dedicated to building cutting-edge web applications using Typescript, React, and Redux. **The Opportunity:** As a Front-End Engineering Manager at Agoda, you will lead a team of talented engineers building scalable, high-performance web applications that power user experiences at global scale. You will work closely with product managers, designers, data scientists, and cross-functional engineering teams to develop user-facing applications and platforms that integrate AI capabilities into Agoda’s products at global scale.. **In this Role, you’ll get to:** * Lead a team of engineers building scalable, reliable, and user-friendly web applications and product experiences. * Drive the development of front-end and full-stack solutions across core product areas, including selected AI-enabled features and workflows. * Collaborate with product, design, data, and engineering teams to deliver intuitive and impactful customer or internal user experiences. * Shape architecture across areas such as state management, SSR, micro-frontends, and API integration. * Ensure new features, including AI-assisted capabilities where relevant, are performant, maintainable, observable, and production-ready. * Guide the team in designing interfaces and workflows that surface recommendations, automation, or intelligent product enhancements in a usable and reliable way. * Improve application quality through engineering best practices including code reviews, testing, experimentation, and continuous delivery. * Support integration with backend services through REST, GraphQL, WebSockets, and other service interfaces. * Drive technical decisions around performance, reliability, monitoring, and maintainability in production. * Mentor engineers and grow team capability in both modern web engineering and evolving product development practices. **What you’ll Need to Succeed:** * Bring strong experience leading teams building large-scale web applications with React, Angular, or Vue. * Demonstrate solid hands-on expertise in JavaScript / TypeScript and front-end development. * Apply strong knowledge of web performance optimization, scalability, and frontend best practices. * Show experience integrating frontend applications with backend services through REST, GraphQL, or WebSockets. * Drive strong technical and people leadership, with proven mentoring and coaching ability. * Collaborate effectively with product, design, and engineering stakeholders. * Contribute to architectural decisions across SSR, micro-frontends, and state management. * Operate with a strong understanding of CI/CD, automated testing, and deployment for web applications. * Communicate clearly and thrive in a fast-paced, collaborative environment. **It’s Great if you have:** * Bring exposure to full-stack development and backend technologies such as C#, Kotlin, or Scala. * Demonstrate familiarity with Agile development methodologies. * Show experience with mobile web, cross-platform frameworks, or cloud platforms. * Apply experience with analytics, A/B testing, and SEO for large-scale web products. * Demonstrate experience building customer-facing products in high-traffic or global-scale environments. **Equal Opportunity Employer** At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. **Disclaimer** We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

This is a high-impact leadership opportunity, for a Regional Customer Service Manager to lead Agoda’s Customer Experience Group (CEG) Incident Management (IM) & Dispute Resolution & Privacy Advisory (DRPA) teams. This role will lead a team of Team Managers (TMs) who handle complex technical/non-technical incidents and sophisticated legal, privacy, and regulatory disputes. This role will be responsible for creating a unified, world-class response framework that applies consistent principles of risk management, stakeholder communication, and operational excellence across both incident and dispute resolution. We are looking for a leader with exceptional judgment who can command a crisis when needed, navigate complex legal and privacy disputes, and provide clear-headed strategy in chaotic situations. You will be the key liaison to senior stakeholders, responsible for turning high-stakes challenges into well-managed outcomes. In this role, you’ll get to: * Mentor and manage specialized TMs for both IM and DRPA, holding them accountable for team performance, development, and the execution of their specific ownership pillars (e.g., court matters, incidents, legal escalations, workload management, high-risk cases). * Serve as the senior leader for Agoda’s response to complex incidents (natural disasters, system outages, political events, etc.), ensuring effective war room facilitation and decisive mitigation strategies. * Oversee the handling of high-risk regulatory investigations to specific escalations, data privacy matters (e.g.: Data Subject Right Request), and multi-jurisdictional legal disputes to minimize financial and brand exposure. * Serve as the primary point of contact and bridge between internal stakeholders (e.g.: Legal, PR, Finance, Product) and external authorities providing strategic updates to SLT during severe incidents and ensuring aligned, effective collaboration during high-risk escalations. * Drive a culture of continuous improvement, moving the team from reactive problem-solving to proactive prevention. You will oversee root cause analysis on critical cases and champion initiatives to automate manual work and streamline complex workflows. * Champion a high-performance, high-accountability culture within the team, using data from KPIs to identify and address gaps in team engagement and performance. * Own and evolve team performance dashboards, leveraging data visualization tools to surface actionable insights for senior leadership * Prepare and present strategic performance reviews on the team’s health, challenges, and improvement initiatives, using data to tell a compelling story to senior leadership. * Be the point of escalation for operational challenges impacting the team’s stability and/or operational effectiveness, making decisive calls to resolve bottlenecks, manage crises, and protect both the customer & partner experience and Agoda’s brand. * Embrace and drive Agoda’s ‘experiment and measure’ culture by identifying opportunities for process innovation and rigorously testing their impact. * Be unafraid to ask for help, be willing to fail-fast and willing to take a risk when the need arises. What you’ll Need to Succeed: * Significant experience in incident management, crisis response, legal operations, or privacy advisory within a fast-paced technology environment. * Ability to remain calm and make rational, decisive judgments in ambiguous situations with limited information with a mindset that challenges conventional approaches and identifies deep-seated systemic issues before they escalate. * Exceptional leadership and people development skills; you know how to coach, motivate, and hold other managers accountable for their teams’ performance and development. * Advanced analytical and investigative mindset as you are expected to use data to identify the root cause of complex problems and are comfortable navigating ambiguity where no clear process exists. * Confidence and communication skills to interact with directors and VPs, manage their expectations, and drive alignment on critical issues. You can articulate complex situations clearly and concisely to a variety of audiences, from individual contributors to executives. * Experience with data visualization tools (e.g. Tableau, Metabase) and a working knowledge of SQL. * Fosters a culture grounded in Agoda values and purpose, role-modelling direct, respectful difficult conversations that set clear expectations, uphold integrity, and support continuous growth for individuals and teams. It’s great if you have: * A background in managing specialized or L2/3 support teams. * Formal training or certification in process improvement methodologies (e.g., Six Sigma, Lean). * Leadership experience in a Crisis, Incident, Risk, Compliance, Trust & Safety Response Teams or Legal Operations role. Location: We welcome applications from Kuala Lumpur & Bangkok locations only. Shift/Working Days: Regular Shift and available for on-call escalation outside business hours during active incidents or crises

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. THIS ROLE IS BASED IN BANGKOK, THAILAND (RELOCATION PROVIDED) **Get to Know our Team:** The Supply Analytics team delivers data-driven insights and decision support to optimize Agoda’s supply ecosystem. We analyze partner and marketplace dynamics, build forecasts and models, run experiments, and create scalable dashboards and data products that power strategic direction and operational execution. We bring value through rigorous analyses and pragmatic, measurable recommendations that help Supply, Product and other teams prioritize work and drive impact. Our work improves inventory quality, partner economics, and the long-term health and growth of Agoda. **The Opportunity:** We are seeking a Manager/Senior Manager to lead strategic and operational initiatives that create both growth and efficiency for the Supply department. In this role, you will work directly with multiple stakeholders, including executive leadership and various cross-functional departments to successfully implement key initiatives. You will impact Agoda’s business through exploring new business opportunities, analyzing complex scaling challenges, and improve existing operations. **In this Role, you’ll get to:** * **General:**This role is a blend of hands on ‘in the business’ and executive level ‘on the business’ work. To succeed you will enjoy rolling up your sleeves, leading a team and contributing to strategy. * **Project Delivery:**Manage, standardize & validate the structure of business cases for product development, headcount, engineering resources, budgets, general strategic & roadmap prioritization. * **Experimentation:**Define success, measure / validate experiments and help ingrain an experimental mindset within the teams. * **Forecasting and Insights:**Provide a macro-led business intelligence view to the organization to prevent missed opportunities, surmount obstacles at all organizational levels and drive commercial behaviors. * **Analytics & Alerts:**Quantitative analysis, data mining and presentation of business metrics; identify drivers and build an end-to-end communication framework based on business value, effort and urgency. * **Process Improvement:**Work with all teams to drive inter- and intra- departmental efficiencies, optimize processes and prioritize system enhancements. * **Reporting:**Build dashboards, internal / external reports and present key datasets to enable all team members to efficiently and effectively monitor performance and prioritize their efforts. * **Leadership:**Lead a small team of experts to deliver the above functions and be excited by the challenge of mentoring team members across the chain and connectivity teams. **What you’ll Need to Succeed:** * 6+ years of leadership experience in analytics/data science/insights/strategy * 2+ years’ experience leading analytics, operational, product or other technical teams * Expert domain of data analysis and data visualization tools and software such as Excel, SQL, Tableau, Python, R, or similar * Strong statistical modelling and machine learning knowledge * Strong experience in finding data insights and provide business recommendation to the business * Excellent communicator with superior written, verbal, presentation and interpersonal communication skills. * Ability to multi-task, prioritize and coordinate resources. * Strong program/project management experience. * Bachelor’s degree ideally in a business or quantitative subject (e.g. computer science, mathematics, engineering, science, economics or finance) * Experience in articulating strategic issues and negotiating with C-level executives – experience in leading strategy consulting projects a plus * People management – track record of developing stars * Ability and willingness to drive projects independently, working efficiently to deliver results rapidly and engaging the relevant stakeholders throughout the process **It’s Great if you Have:** * Master’s degree in statistics, economics, mathematics or similar discipline * Experience in conducting A/B testing experimentation * Travel industry / e-commerce / tech / consulting experience #### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works. ### **Discover more about working at Agoda** * Agoda Careers[https://careersatagoda.com](https://careersatagoda.com/) * Facebook[https://www.facebook.com/agodacareers/](https://www.facebook.com/agodacareers/) * LinkedIn[https://www.linkedin.com/company/agoda](https://www.linkedin.com/company/agoda) * YouTube[https://www.youtube.com/agodalife](https://www.youtube.com/agodalife) **Equal Opportunity Employer** At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our [privacy policy](https://careersatagoda.com/privacy-statement). ## Apply Now Senior Manager, Supply Analytics (Bangkok Based Relocation Benefits Provided) +93 Website How did you hear about this job? Do you as a candidate have a personal relationship with a current Agoda employee? If yes, please indicate how you know the employee? What is the employee’s name? Are you presently employed by any company within the Booking Holdings group, including but not limited to Kayak, OpenTable, Booking.com, Rental Cars, RocketMiles, FareHarbor, HotelsCombined, CheapFlights, Momondo, Priceline, or Getaroom? In which country/region are you currently based? Do you allow us to provide you TEXT/SMS updates of your interview process? We may engage with a service provider to do so. Do you agree to Agoda’s use of personal data from your application to improve our recruitment experience? We may collaborate and share your data with third-party providers for recruitment purposes and you may ask to remove your data at any time. We collect your gender information for diversity, equity & inclusion monitoring purposes. It is entirely voluntary to answer the question below. By choosing “prefer not to disclose”, your candidacy will not be impacted. To avoid actual or perceived impairment of our parent company’s independent auditor – Deloitte and to comply with applicable regulations of Securities and Exchange Commission of the United States, we need to seek approvals from our parent company before starting the interview process. With this, please confirm if you are currently or formerly have been associated with Deloitte or any of its subsidiary entities at any time including but not limited to any time as a direct employee, director, contractor, major shareholder, intern etc.? Email me about other job openings within the Booking Holding’s entities and recruitment-related newsletters