We are seeking a highly skilled Principal Customer Database Engineer to lead the design and implementation of robust data infrastructure solutions. This role requires deep expertise in database architecture and a proven track record of optimizing data performance at scale. You will be responsible for establishing best practices for data modeling, storage, and retrieval to ensure high availability and reliability. The ideal candidate will drive technical innovation and mentor junior engineers to build a resilient data ecosystem. In this position, you will collaborate closely with cross-functional teams to understand complex business requirements and translate them into scalable technical solutions. You will oversee the end-to-end lifecycle of database projects, from initial design and development to deployment and ongoing maintenance. Your work will directly impact the quality of data services and the overall efficiency of our systems. We value a proactive approach to problem-solving and a commitment to delivering high-quality software.

You will be responsible for resolving IT application-related incidents, service requests, and problems in a timely and efficient manner that aligns with business requirements. You will employ appropriate application maintenance, support, and incident management processes to investigate and resolve issues while coordinating with cross-functional teams to handle complex application and system problems. Additionally, you will design and maintain expertise in application processes and systems, supervise alerts related to application and system procedures, and provide proactive services to ensure system stability and performance.

This role drives operational excellence across customer support departments by ensuring positive customer outcomes and building high-performing teams. You will partner with regional stakeholders to provide scalable, customer-centric solutions that support Grab's business growth and transformation agenda. The position focuses on optimizing processes and leveraging AI and automation to improve service quality and operational efficiency. You will lead critical initiatives including Customer Success and Executive Escalation, overseeing complex case handling and customer advocacy. The role involves managing the enablement team to drive AI transformation and process excellence, as well as leading the Grab Support Commercial team to improve sales performance and sustainable business growth through Telesales and GFB Inside Sales.

This role involves analyzing and evaluating business and investment opportunities to support strategic decision-making within the organization. The position requires conducting business valuations, financial return analysis, and studying M&A opportunities. You will also prepare financial feasibility studies for internal investment projects to enhance decision-making efficiency. The role demands a deep understanding of target business operations, industry trends, competitive landscapes, supply chains, and relevant regulations across different countries. Effective coordination with internal departments and external parties is essential to achieve project goals. You will be responsible for assessing business value, financial returns, and business strategies for assigned units. The position requires studying and analyzing M&A opportunities by considering alignment with corporate strategy, opportunities, risks, and integration benefits. You will prepare Financial Feasibility Studies for internal investment projects to support and improve the organization's investment decisions. Additionally, you will study and understand target business operations, industry trends, competitive conditions, supply chains, and relevant regulations in each country.

This role focuses on providing expert-level assistance for the installation, operation, and maintenance of specific computer software applications. You will handle user inquiries and technical issues with minimal supervision, ensuring smooth application performance. The position involves coordinating with the development team to resolve complex problems and implementing necessary fixes. You will also maintain detailed documentation of all customer interactions, issues, and resolutions to support continuous improvement. You will be responsible for escalating issues that fall outside standard procedures to the appropriate application team or supervisor. Collaboration is key as you work closely with developers to address critical system problems. This position requires a criminal record check prior to employment to ensure organizational safety and compliance with company standards.

This role focuses on gathering and analyzing business requirements to drive successful project delivery within the banking sector. You will be responsible for documenting detailed business requirements and conducting gap analyses to identify discrepancies between current systems and business needs. The position involves close collaboration with delivery and project managers to ensure project plans are accurate and that all business deliverables are completed on schedule. You will also work directly with technical teams to oversee the design, testing, and deployment phases of projects, ensuring high-quality results with minimal supervision. The ideal candidate will support the organization by bridging the gap between business stakeholders and technical implementation teams. You will play a key role in the end-to-end delivery lifecycle, from initial requirement gathering to final system deployment. This position requires a high level of autonomy and the ability to produce professional deliverables without constant oversight. You will contribute to maintaining the organization's high standards by ensuring all technical solutions align with business objectives.

You will lead the end-to-end implementation of Oracle Enterprise Performance Management (EPM) solutions, translating complex business requirements into robust technical designs and process flows. Your work involves building prototypes, conducting comprehensive testing, and delivering training to ensure successful adoption. You will also define support procedures and SLAs to maintain system stability post-launch. As a leader, you will mentor junior consultants, build strong client relationships, and drive continuous improvement by leveraging best practices and disruptive industry trends.

You will design, configure, and test SAP security roles and authorizations across various modules and platforms including S/4HANA, Fiori, and GTS. You will implement and support SAP GRC solutions like Access Control and Risk Management to ensure compliance with policies and regulations. Additionally, you will perform security audits, provide troubleshooting support, and maintain comprehensive documentation while collaborating with cross-functional teams to deliver optimal security solutions.

You will serve as a Level 2 or 3 AMS support specialist, handling escalated production incidents and performing in-depth troubleshooting to ensure compliance with Service Level Agreements (SLA). You will lead problem management initiatives to identify root causes and deliver permanent fixes, while also participating in the design and implementation of medium to complex enhancements. Additionally, you will maintain comprehensive documentation, adhere to standard operating procedures, and contribute to Continuous Improvement initiatives. You will support project teams in delivering solutions that align with client business goals and assist in business development efforts by preparing proposals and presentations. As a leader, you will mentor junior team members and foster a collaborative environment that drives value for clients across all industries.

You will be responsible for designing, developing, and maintaining scalable web applications and services. The role involves collaborating with cross-functional teams to deliver high-quality software solutions that meet business requirements. You will participate in the entire software development lifecycle, from requirements gathering and design to implementation, testing, and deployment. This position offers an opportunity to work on innovative projects within a dynamic and supportive environment.