We are seeking a hands-on Team Lead to drive the discovery, design, and delivery of automation solutions within the Finance and FinTech sectors. This role requires a blend of technical expertise and leadership to improve data and workflow efficiency. You will own a major automation workstream, managing the full lifecycle from initial design through to production support and ongoing maintenance. As a Team Lead, you will remain actively involved in delivery while mentoring team members and ensuring solution quality. You will leverage a diverse toolkit, including code, low-code platforms, APIs, workflow tools, RPA, and AI, to address complex business challenges. The focus is on practical, end-to-end solutions that enhance operational efficiency and accuracy. You will partner closely with Finance subject matter experts, data owners, and engineering teams to break down complex requirements and deliver measurable improvements in straight-through processing and operational risk.

The Regulatory Risk Manager will lead the development and scaling of proactive, data-driven regulatory risk programs designed to navigate complex legal and compliance landscapes across multiple markets. This role requires identifying emerging regulatory risks, assessing business impact, and designing practical mitigation strategies to ensure the Customer Experience Group remains compliant and resilient. You will serve as a critical bridge between regulatory developments and business decisions, translating fragmented signals into clear priorities and governance. The position demands a strategic operator who can balance structured analysis with executive communication and day-to-day program execution in a fast-paced environment. You will partner closely with Legal, PR, Supply, and other internal business teams to drive cross-functional execution and manage government complaints. The role involves building and operating a regulatory risk management framework that identifies, assesses, and tracks risks across geographies. By incorporating regulatory findings into risk controls and escalation governance, you will help reduce operational noise and build a proactive foundation for country-level risk management.

You will lead the data strategy and governance for a critical Booking Holdings initiative, defining how Agoda, Booking.com, and Priceline collectively measure and act on business performance. This role involves owning a high-visibility cross-brand program that shapes how the company defines growth and allocates resources across its portfolio. You will build a high-performing global team of analysts and collaborate with senior stakeholders across Analytics, Product, Tech, Finance, and Legal to execute strategic initiatives. You will design and implement a unified data strategy and measurement framework across three distinct brand organizations, ensuring a single source of truth for the New B2B Business. Your work includes analyzing complex data to drive business strategy and providing rigorous reporting to executive leadership. You will own the data harmonization roadmap from scoping through delivery, translating numbers into meaningful insights that support data-driven decision-making at the highest levels.

You will lead a portfolio of global partner excellence programs within Agoda's Customer Experience Group, focusing on complex system support and process optimization. Your role involves driving end-to-end improvements in the post-booking partner journey through automation, AI, and strategic tooling. You will collaborate closely with product and commercial teams to implement structural changes that reduce partner effort and lower the cost-to-serve while unlocking commercial value. This position requires a blend of strategic problem-solving and hands-on execution. You will manage a high-performing team of project managers to deliver measurable impact on customer satisfaction, operational efficiency, and quality. You will define clear business cases, prioritize initiatives based on data-driven insights, and ensure the team is aligned with Agoda-wide priorities and new business initiatives.

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **Get to Know Our Team:** The Strategic Partnerships team is responsible for identifying, building, and scaling high-impact partnerships that expand Agoda’s reach, improve customer acquisition, and create long-term business value. For the Indonesia and Singapore markets, Financial Institution (FI) partnerships represent a key strategic growth channel. This role will be responsible for developing and managing relationships with banks, card issuers, digital wallets, and other financial ecosystem partners to drive customer engagement, commercial growth, and mutually beneficial partnership outcomes. You will work cross-functionally with teams across Commercial, Marketing, Product, Finance, Legal, Analytics, and Operations to bring partnership opportunities from idea to execution and optimization. **The Opportunity:** We are looking for a**Manager/Senior Manager, Strategic Partnerships**to lead Agoda’s FI partnership strategy and execution across Indonesia and Singapore, with ownership of a portfolio of priority financial institution partners and growth initiatives across both markets. In this role, you will be responsible for identifying new partnership opportunities, managing key strategic accounts, negotiating commercial agreements, and driving performance across Agoda’s financial institution partnerships in both markets. You will help shape Agoda’s local partnership roadmap, unlock joint business opportunities, and ensure excellent execution of campaigns and initiatives with partners. The ideal candidate brings strong partnership experience, sharp commercial judgment, analytical rigor, and the ability to influence internal and external stakeholders. This role requires someone who is highly strategic but also willing to work hands-on to deliver measurable outcomes. **What You’ll Do:** **Partnership Strategy** * Define and drive Agoda’s FI partnership strategy for Indonesia & Singapore, aligned with market priorities and business growth objectives * Identify, evaluate, and prioritize new partnership opportunities with banks, credit card issuers, payment platforms, loyalty programs, and other financial ecosystem players * Build compelling partnership value propositions and business cases to secure internal alignment and partner buy-in * Lead commercial discussions, negotiations, and contract execution with prospective and existing FI partners **Account Management & Growth** * Own and grow a portfolio of key FI partners in Indonesia & Singapore, ensuring strong relationship management and long-term strategic alignment * Develop joint business plans with partners to drive customer acquisition, transaction growth, brand visibility, and partnership profitability * Monitor partner performance and proactively identify growth levers, optimization opportunities, and operational improvements * Ensure timely execution of campaigns, product integrations, and partner initiatives **Cross-Functional Leadership** * Collaborate with internal stakeholders across Marketing, Product, Analytics, Finance, Legal, and Operations to launch and scale partnership initiatives * Translate partner needs into clear internal requirements and drive execution across multiple teams * Influence decision-making through strong communication, stakeholder management, and data-backed recommendations * Support process improvements, reporting frameworks, and operating models to improve scalability and partner experience **Analytics & Optimization** * Analyze partnership performance, customer behavior, campaign effectiveness, and commercial outcomes to generate actionable insights * Use data to identify trends, optimize investment decisions, and improve partnership ROI * Build business cases for new initiatives and present recommendations to senior stakeholders * Track key success metrics and maintain clear visibility on pipeline, performance, and impact **What You’ll Need to Succeed:** **Experience** * 7 – 10+ years of experience in strategic partnerships, account management, consulting, or a related commercial role * Strong experience managing external partners and driving commercial outcomes in a fast-paced, data-driven environment * Experience working with or within financial institutions, payment companies, loyalty ecosystems, or digital consumer platforms is highly preferred * Experience in e-commerce, travel, fintech, payments, or internet platforms is a strong plus * Proven track record of leading cross-functional initiatives from concept through execution **Skills & Competencies** * Strong commercial acumen with the ability to structure win-win partnerships and negotiate effectively * Excellent analytical and problem-solving skills, with the ability to convert data into clear business insights and actions * Strong project management capabilities with high attention to detail and ability to manage multiple priorities simultaneously * Strong stakeholder management and communication skills, including experience influencing senior internal and external stakeholders * Self-starter with a bias for action and ability to operate independently in an ambiguous environment * Comfortable working hands-on while also thinking strategically **Technical / Functional** * Strong Excel and PowerPoint skills; experience with SQL, Tableau, or data visualization tools is a plus * Ability to develop business cases, commercial models, and performance reporting frameworks * Familiarity with campaign execution, co-marketing partnerships, loyalty mechanics, or payment-related partnership models is beneficial **Language** * Fluency in English is required, and fluency in Bahasa Indonesia is strongly preferred.

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **Get to Know Our Team:** The Strategic Partnerships team is responsible for identifying, building, and scaling high-impact partnerships that expand Agoda’s reach, improve customer acquisition, and create long-term business value. For the Indonesia and Singapore markets, Financial Institution (FI) partnerships represent a key strategic growth channel. This role will be responsible for developing and managing relationships with banks, card issuers, digital wallets, and other financial ecosystem partners to drive customer engagement, commercial growth, and mutually beneficial partnership outcomes. You will work cross-functionally with teams across Commercial, Marketing, Product, Finance, Legal, Analytics, and Operations to bring partnership opportunities from idea to execution and optimization. **The Opportunity:** We are looking for a Manager/Senior Manager, Strategic Partnerships to lead Agoda’s FI partnership strategy and execution across Indonesia and Singapore, with ownership of a portfolio of priority financial institution partners and growth initiatives across both markets. In this role, you will be responsible for identifying new partnership opportunities, managing key strategic accounts, negotiating commercial agreements, and driving performance across Agoda’s financial institution partnerships in both markets. You will help shape Agoda’s local partnership roadmap, unlock joint business opportunities, and ensure excellent execution of campaigns and initiatives with partners. The ideal candidate brings strong partnership experience, sharp commercial judgment, analytical rigor, and the ability to influence internal and external stakeholders. This role requires someone who is highly strategic but also willing to work hands-on to deliver measurable outcomes. **What You’ll Do:** **Partnership Strategy** * Define and drive Agoda’s FI partnership strategy for Indonesia & Singapore, aligned with market priorities and business growth objectives * Identify, evaluate, and prioritize new partnership opportunities with banks, credit card issuers, payment platforms, loyalty programs, and other financial ecosystem players * Build compelling partnership value propositions and business cases to secure internal alignment and partner buy-in * Lead commercial discussions, negotiations, and contract execution with prospective and existing FI partners **Account Management & Growth** * Own and grow a portfolio of key FI partners in Indonesia & Singapore, ensuring strong relationship management and long-term strategic alignment * Develop joint business plans with partners to drive customer acquisition, transaction growth, brand visibility, and partnership profitability * Monitor partner performance and proactively identify growth levers, optimization opportunities, and operational improvements * Ensure timely execution of campaigns, product integrations, and partner initiatives **Cross-Functional Leadership** * Collaborate with internal stakeholders across Marketing, Product, Analytics, Finance, Legal, and Operations to launch and scale partnership initiatives * Translate partner needs into clear internal requirements and drive execution across multiple teams * Influence decision-making through strong communication, stakeholder management, and data-backed recommendations * Support process improvements, reporting frameworks, and operating models to improve scalability and partner experience **Analytics & Optimization** * Analyze partnership performance, customer behavior, campaign effectiveness, and commercial outcomes to generate actionable insights * Use data to identify trends, optimize investment decisions, and improve partnership ROI * Build business cases for new initiatives and present recommendations to senior stakeholders * Track key success metrics and maintain clear visibility on pipeline, performance, and impact **What You’ll Need to Succeed:** **Experience** * 7 – 10+ years of experience in strategic partnerships, account management, consulting, or a related commercial role * Strong experience managing external partners and driving commercial outcomes in a fast-paced, data-driven environment * Experience working with or within financial institutions, payment companies, loyalty ecosystems, or digital consumer platforms is highly preferred * Experience in e-commerce, travel, fintech, payments, or internet platforms is a strong plus * Proven track record of leading cross-functional initiatives from concept through execution **Skills & Competencies** * Strong commercial acumen with the ability to structure win-win partnerships and negotiate effectively * Excellent analytical and problem-solving skills, with the ability to convert data into clear business insights and actions * Strong project management capabilities with high attention to detail and ability to manage multiple priorities simultaneously * Strong stakeholder management and communication skills, including experience influencing senior internal and external stakeholders * Self-starter with a bias for action and ability to operate independently in an ambiguous environment * Comfortable working hands-on while also thinking strategically **Technical / Functional** * Strong Excel and PowerPoint skills; experience with SQL, Tableau, or data visualization tools is a plus * Ability to develop business cases, commercial models, and performance reporting frameworks * Familiarity with campaign execution, co-marketing partnerships, loyalty mechanics, or payment-related partnership models is beneficial **Language** * Fluency in English is required, and fluency in Bahasa Indonesia is strongly preferred.

You will join Agoda's Display & App Marketing engineering team to build and maintain large-scale systems that power paid marketing campaigns across global advertising channels. Your work will involve managing high-volume hotel feeds, processing advertisement images, and integrating with major advertising platforms like Google Ads and Meta. You will collaborate closely with Marketing, Product, and Data teams to deliver reliable and scalable engineering solutions. This role offers significant exposure to marketing strategy and experimentation, allowing you to shape systems and operational excellence from design through to production support. In this position, you will design and operate backend services and data pipelines specifically for performance marketing use cases. You will take part in the full development lifecycle, including design, implementation, testing, deployment, and production support. You will proactively identify and improve system reliability, scalability, and data quality while actively participating in code reviews and technical discussions. Additionally, you will make critical technical trade-offs regarding performance, quality, and cost.

Agoda is currently seeking experienced software engineers and Engineering Managers to join our team in Bangkok, Singapore, and Gurugram. This role offers the opportunity to work on high-impact tech initiatives where you will own features from conception to delivery. You will have significant autonomy in making technical and architectural decisions, with the scale of Agoda ensuring that your contributions can impact millions of travelers worldwide. The company provides full relocation support for Bangkok-based roles, making it an ideal opportunity for professionals looking to advance their careers in a dynamic environment. Candidates should be passionate about solving complex product problems at scale. The position involves collaborating with cross-functional teams to deliver innovative solutions that enhance the travel experience. Whether you specialize in backend or frontend development, or you are an experienced Engineering Manager, you will play a crucial role in shaping the future of Agoda's technology platform.

You will lead a team of Payment & Operations Support Specialists, focusing on high-quality customer service for payment solutions. Your role involves managing escalations, manual processing of payments and refunds, and ensuring compliance to prevent financial loss. You will also analyze operational data to drive continuous improvement and mentor new team members. This position requires strong expertise in payment operations, financial services, and data analysis. You will act as a subject-matter expert to resolve complex payment issues and partner with various stakeholders to optimize processes. The role demands a proactive approach to identifying compliance opportunities and implementing targeted action plans. You will oversee traffic distribution, reporting, and analysis using tools like Excel, SQL, and Tableau. The team operates with a strong sense of collaboration, supporting each other through regular meetings and training sessions. You will be responsible for driving talent growth and maintaining high standards of team performance and wellbeing.

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **Get To Know Our Team:** Strategic Partnerships is a team of creative entrepreneurs that develop solutions for Agoda’s non-accommodation partners and promote Agoda’s top and bottom-line growth. We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win-win relationships and leverage Agoda’s unique accommodations portfolio and tech solutions to bring our partners the advantages they seek. Utilizing our strong brand and resources, we build new channels to increase the visibility of Agoda, introduce more travelers to our great products and service and deliver significant revenues to the overall business. **The Opportunity:** We are seeking a Senior Manager, Commercial Excellence to join our Financial Institutions (FI) Vertical within the Strategic Partnerships team, supporting commercial excellence and driving growth across Agoda’s Financial Institutions portfolio. In this role, you will be at the forefront of commercial analytics and FI-focused project management, combining sharp analytical capabilities with strong commercial judgment to support strategic decision-making across our FI partnerships, spanning banks, card schemes, and wallet partners. You will need to bring a strong analytical and commercial acumen, coupled with structured problem-solving discipline, project management rigor, and attention to detail. A key part of this role is your ability to act as a strategic bridge across commercial, product, operations, and FinTech teams, translating data-driven insights into measurable business outcomes and influencing cross-functional stakeholders at all levels. **What You’ll Do:** **Commercial analytics** * Own strategic and performance analysis for FI partners across growth, funnel, commercial performance, and profitability, and translate insights into clear recommendations and portfolio priorities * Build and maintain dashboards, recurring reporting, KPI frameworks, and business review materials to improve visibility, decision-making, and performance management * Lead deep dives to identify performance drivers, diagnose gaps, evaluate market opportunities, and develop business cases, commercial models, and go-to-market recommendations * Support action planning and impact tracking against commercial targets, particularly in areas of underperformance or strategic focus * Partner with cross-functional teams to turn analytical insights into business actions and improve reporting quality, analytical rigor, and fact-based decision-making across the FI organization **FI Project Management** * Lead or coordinate key FI initiatives from scoping and planning through execution tracking, stakeholder alignment, and leadership updates * Drive cross-functional delivery across commercial, product, finance, legal, operations, FinTech, and marketing teams to support initiatives involving banks, card schemes, and wallets * Establish workplans, timelines, governance, and tracking mechanisms, while managing milestones, dependencies, risks, and issue resolution across FI initiatives * Act as a central coordinator across FI workstreams, aligning business priorities, analytical insights, and execution plans to drive measurable outcomes * Support special projects and help build scalable processes and best practices for how FI initiatives are prioritized, managed, and reviewed **Scope / impact** * High-impact role at the intersection of strategy, analytics, and commercial execution * Direct influence on FI vertical growth, partner performance, and prioritization decisions * Strong exposure to senior stakeholders and cross-functional leadership teams * Opportunity to shape the commercial excellence agenda, including how performance is measured, managed, and improved **Required Qualifications:** * 7+ years of relevant experience in commercial analytics, strategy, project management, consulting, revenue optimization, performance management, or similar fields * Strong analytical and problem-solving skills, with the ability to structure ambiguity, derive insight from data, and translate analysis into actionable business recommendations * Strong commercial acumen and business judgment, with a clear understanding of how analysis informs growth, prioritization, and financial outcomes * Proven ability to influence or lead cross-functional initiatives, manage stakeholders, and drive execution in complex and ambiguous environments * Experience developing business cases, performance frameworks, and executive-ready recommendations * Excellent communication skills, including the ability to influence senior stakeholders and present complex ideas in a clear, concise, and compelling way * High ownership, attention to detail, and strong execution discipline **Preferred Qualifications:** * Experience with SQL, BI tools, or data visualization tools is strongly preferred * Experience leading cross-functional initiatives from insight generation through execution and impact tracking * International or regional experience in a matrix organization is advantageous * Experience in OTA,e-commerce,financial institutions, payments, loyalty, travel, e-commerce, fintech, strategic partnerships,or other highly data-driven consumer industries * Experience working with partner-facing commercial teams and translating commercial needs into analytical solutions * Advanced Excel and PowerPoint skills; ability to build structured presentations for senior leadership * Experience managing or mentoring team members is a plus