Senior Product Designer

You will join the Customer Experience Group (CEG) Consumer team to design self-service tools that help customers resolve booking issues. Your work will focus on reducing friction and frustration in the guest experience. As a senior designer, you will lead the direction and execution of these experiences across the space you own. You will collaborate closely with product managers, engineers, researchers, and cross-functional partners to drive your segment of Agoda and deliver solutions to complex challenges.

You will be responsible for running discovery phases to define product requirements and testing prototypes with users to gather feedback. You will present your work to peers and leadership both asynchronously and in person. You will actively participate in weekly design critiques, workshops, all-hands meetings, and squad meetings. Additionally, you will document your design process and decisions to ensure clarity and alignment across the team.

• Run discovery phases and define product requirements
• Test prototypes and hypotheses with users to collect feedback
• Present design work to peers and leadership in various formats
• Participate in weekly design critiques, workshops, and squad meetings
• Document design processes and articulate decision-making
• Champion cohesion and consistency in UX design across products
• Lead the strategic direction and execution of customer experience initiatives

• 5+ years of full-time experience as a UX/Interaction designer for digital or web-based products
• Experience crafting sophisticated flows and customer journeys
• Ability to think and design at a system level, not just interface elements
• Strong soft skills including active listening, negotiation, and decision-making
• Proven ability to balance multiple priorities in a fast-paced environment
• In-house designer experience is highly preferred

1. Initial screening

2. Technical assessment

3. Design portfolio review

4. On-site interviews

5. Final interview