Bangkok
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Listing record updated: November 14, 2026. We archive records after 60 days without an update. This date does not confirm that the employer is still hiring.
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The Workforce Management (WFM) Lead owns end-to-end workforce planning, capacity management, and productivity optimization across Fulfillment by Shopee (FBS) operations. The role translates demand forecasts into manpower requirements, balances service level targets with cost efficiency, monitors WFM KPIs, partners with Operations, HR, and Finance, and drives process, tooling, and governance improvements across FBS workforce planning.
The position requires a Bachelor's degree in Engineering, Operations Management, Business, Analytics, or a related field, plus 5–8+ years of experience in Workforce Management, Capacity Planning, Operations Planning, or Supply Chain, ideally in logistics, e-commerce, or fulfillment. Strong analytical skills, stakeholder management, and experience in fast-paced, high-volume, multi-site operations are required.
Own short-term and long-term workforce planning for FBS operations, including peak planning (campaign, mega sale, seasonal spikes)
Translate demand forecasts and volume projections into manpower requirements across warehouses and fulfillment nodes
Balance service level targets with cost efficiency through effective workforce sizing and deployment
Monitor workforce productivity, utilization, and efficiency metrics; identify gaps and drive improvement initiatives
Partner with Fulfillment Operations, HR, vendors, and Finance to align workforce plans, hiring, and budget/P&L impact
Bachelor's degree in Engineering, Operations Management, Business, Analytics, or a related field
5–8+ years of experience in Workforce Management, Capacity Planning, Operations Planning, or Supply Chain (logistics, e-commerce, or fulfillment preferred)
Strong analytical skills with experience using data to drive decisions (Excel, SQL, BI tools preferred)
Proven experience managing workforce planning in a fast-paced, high-volume operational environment
Experience with large-scale operations or multi-site environments is a strong plus
Experience with large-scale operations or multi-site environments
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