Agoda is hiring a Senior Consultant, People Development & Performance in Bangkok, within the People and Organization Development team. The role supports talent development, performance management, and organizational capability from individual and team level through to enterprise level, working with HRBPs and business leaders to analyze talent needs and connect talent priorities with business needs. Duties include coordinating the performance management process, using people and business data to identify talent patterns, risks, and opportunities, preparing analysis on talent pipelines, succession, performance outcomes, and workforce trends, supporting design and delivery of talent practices and tools, and facilitating talent and performance discussions. Requirements include 5+ years in consulting or talent management, strong project management, and data-driven analysis skills.
ค้นหาและสำรวจตำแหน่งงาน
The Capacity Planner operates as a specialist within the Global Service Vertical team, focusing on forecasting and operational capacity performance analysis. The role involves forecasting contact center demand, executing resource interventions, and recommending strategies to meet Service Level Agreement (SLA) targets and business objectives. The planner supports Associate Capacity Planners and collaborates with stakeholders to drive continuous improvement. Key activities include medium and short-term forecasting, shrinkage planning, and managing supply and demand levers to ensure efficient operations.
This contract role sits within Shopee's SPX Express operations team in Bangkok, focused on workforce management. The position involves designing and maintaining shift rosters, break schedules, and overtime plans using WFM software, while ensuring coverage meets operational demands and complies with labor laws and shrinkage targets. The role also covers attendance auditing, shift swaps, leave tracking, and reporting discrepancies for payroll accuracy. Candidates should hold a bachelor's degree and be open to new graduates or those with 1+ year of relevant experience. Strong analytical skills, Excel proficiency, attention to detail, and the ability to work with large datasets are required. Experience with Google Sheets or data visualization tools is a plus.
This contractor role within Shopee's Bangkok operations focuses on resource and manpower planning across fleets, hubs, and seller sites. Key duties include analyzing recruitment and capacity data, validating subcontractor agent suitability, monitoring fleet and hub capacity for trends and risks, strategically allocating agents to large sellers and key partners, managing asset utilization, and producing monthly asset and cost efficiency analyses. The position is open to new graduates or candidates with at least one year of experience in data analysis, operations, or workforce planning. Required qualifications include a bachelor's degree, strong analytical skills, Excel proficiency, and the ability to work in a fast-paced, cross-functional environment.
The role is a contract position in Bangkok focused on Service Point and Parcel Shop operations for SPX Express. The successful candidate will resolve daily operational issues, support parcel acceptance, sorting, bagging, returns, and handover to middle-mile or linehaul logistics, while coordinating shop escalations with internal teams. The position also involves onboarding and training retail shops, agency partners, or franchise outlets, recommending workflow and digital-tool improvements, and tracking feedback to refine operational guidelines. Candidates need a bachelor's degree or above, strong analytical and problem-solving skills, Excel proficiency, and the ability to work with complex data and multiple priorities.
This role focuses on workforce fulfillment metrics. The Data Analyst will maintain and enhance performance dashboards to provide actionable insights. Responsibilities include managing and improving databases to ensure data integrity and scalability. The position requires analyzing workforce data to identify trends and support decision-making for operational improvements.
This role involves managing vendor performance and fulfillment planning for logistics operations. Key duties include designing vendor models, controlling costs through benchmarking and negotiation, and ensuring workforce flexibility for peak campaigns. The position also requires leading a team for daily operations, monitoring vendor compliance and SLAs, and managing contracts. Additionally, the manager analyzes performance data to identify trends and improve operational efficiency.
Vendor Management Lead role within Shopee's SPX Express operations in Bangkok, responsible for leading workforce vendor management across performance, capacity, and acquisition. Main duties include setting vendor performance standards, driving improvement plans for underperforming vendors, leading sourcing and onboarding, and developing vendor portfolio strategies in coordination with Commercial, Operations, and other stakeholders. The role also involves leading and developing the Vendor Performance and Acquisition team. Requirements include a Bachelor's degree in Business Administration, Supply Chain, Logistics, Operations Management, or a related field, and at least 5 years of experience in vendor management, sourcing, logistics, operations, or workforce management, preferably in a team lead or managerial capacity. Candidates need strong analytical, stakeholder management, and negotiation skills, with the ability to manage multiple priorities in a fast-paced operational environment.