The Mobility team is a core business unit responsible for managing and optimizing transport services across the country. This role focuses on growing Grab's premium and new transport business markets, including services like GrabCar Premium and GrabDriveYourCar. You will lead strategic initiatives and guide special projects from planning through to successful execution. The position requires a strategic thinker with a growth mindset to drive business performance and operational success. You will take high ownership of your workstreams, using critical thinking and data-driven analysis to navigate challenges and optimize performance. The role involves leading both strategy and operations, requiring the ability to work independently in a fast-paced environment. You will collaborate with a team of intelligent professionals to deliver daily best transportation services and create earning opportunities for drivers.

You will join the Driver Management team, a core function responsible for managing a supply of over 100,000 drivers across the country. This role requires a balance of strategy, operations, analytics, and stakeholder management to drive partner acquisition in all of Grab Thailand. You will lead the driver acquisition function to support rapid growth in expansion cities and coordinate daily activities with operations, marketing, and city expansion teams. Your day-to-day work involves initiating strategies for online and offline campaigns to maintain a healthy driver supply. You will design efficient incentive programs and operational flows, working closely with cross-functional teams to execute plans. Additionally, you will manage budgets, track costs from initiatives, and identify key performance parameters to create monitoring dashboards for management.

Shopee's Operations team manages the end-to-end logistics process, ensuring a seamless experience from product listing to final delivery. This role focuses on Middle Mile Line Haul operations, overseeing the critical transportation and distribution network that connects regional hubs. You will lead a team responsible for optimizing traffic flow, yard management, and overall operational efficiency within SPX facilities. The position requires a strategic leader who can drive performance improvements in speed, capacity, and cost while maintaining strict safety and compliance standards. As a Lead Line Haul Manager, you will be the primary driver for daily logistics execution and strategic planning. You will recruit, train, and mentor staff including control tower and ground teams to ensure high performance. The role involves close collaboration with cross-functional departments to integrate processes and resolve operational bottlenecks. You will also be responsible for enforcing policies, conducting root cause analysis on performance fluctuations, and identifying opportunities for continuous process improvement and cost reduction.

This role focuses on optimizing logistics operations and driving continuous improvement across the network. You will lead end-to-end initiatives to identify inefficiencies in middle-mile operations, including linehaul, hubs, and cross-docking processes. The position requires a strong analytical mindset to interpret operational data, monitor key performance indicators, and develop insights that support data-driven decision-making. You will collaborate closely with cross-functional teams to standardize standard operating procedures and ensure consistent execution across all sites. Additionally, you will manage pilot projects and support the rollout of new tools and automation initiatives to enhance productivity and reduce costs per parcel. You will work directly with Operations, Planning, and Tech teams to support new site launches and network expansion. The role involves close collaboration with planning teams to optimize hub capacity, routing efficiency, and equipment utilization. You will also be responsible for change management, ensuring that operations teams are trained and supported in adopting new processes. This position requires a hands-on approach to working with ground operations and a proven track record of delivering measurable impact through process improvement initiatives.

You will be responsible for managing engineering and project documentation to ensure accuracy, completeness, and currency. You will oversee the document exchange process between customers, contractors, and internal teams while tracking progress to meet strict deadlines. Additionally, you will maintain a document management system that allows for efficient retrieval and historical review, supporting quality assurance and project delivery.

Join LINE MAN EV to drive the adoption of clean energy transportation solutions. We are seeking a motivated Sales Executive to identify and onboard drivers for our electric vehicle rental program. Your primary focus will be on expanding our user base by connecting with potential drivers and presenting the benefits of our EV rental services. You will be responsible for the full sales cycle, from prospecting and presenting rental packages to onboarding new drivers into the system. This role requires a proactive approach to market expansion and a commitment to building strong relationships with our driver network.

This role focuses on managing and optimizing the operations of Shopee's own fleet within the SPX Express logistics network. You will be responsible for overseeing driver attendance, ensuring strict compliance with route planning protocols, and tracking overall fleet performance metrics. The position requires close collaboration with internal stakeholders and external partners to support seamless logistics operations. Additionally, you will play a key role in training drivers on new policies and managing special projects to enhance operational efficiency. You will act as a central point of contact for drivers, coordinating with shuttle services, linehaul teams, hubs, and sellers to resolve operational issues. By monitoring key performance indicators and conducting root cause analysis, you will help maintain high service standards and ensure timely deliveries. This is a contract position within the Operations team, offering the opportunity to contribute to Shopee's logistics infrastructure in Bangkok.

This role focuses on leading direct delivery projects within the logistics sector, ensuring seamless execution from planning to completion. You will be responsible for developing comprehensive project plans that define scope, objectives, and timelines while establishing strong governance structures. The position requires close collaboration with cross-functional teams to align business objectives and drive operational improvements. A key aspect of this role involves analyzing and optimizing operational processes to enhance service quality and reduce transit times. You will work with data to identify risks and implement strategies that improve capacity and efficiency. Additionally, you will provide regular updates to senior management on project progress and key performance indicators.

This role drives operational excellence across customer support departments by ensuring positive customer outcomes and building high-performing teams. You will partner with regional stakeholders to provide scalable, customer-centric solutions that support Grab's business growth and transformation agenda. The position focuses on optimizing processes and leveraging AI and automation to improve service quality and operational efficiency. You will lead critical initiatives including Customer Success and Executive Escalation, overseeing complex case handling and customer advocacy. The role involves managing the enablement team to drive AI transformation and process excellence, as well as leading the Grab Support Commercial team to improve sales performance and sustainable business growth through Telesales and GFB Inside Sales.

This role is responsible for driving operational excellence across customer support departments by ensuring positive customer outcomes and building high-performing teams. The manager will lead initiatives to optimize processes and leverage AI and automation to improve service quality and efficiency. The position involves partnering with regional teams to provide scalable, customer-centric solutions that support Grab's broader business growth and transformation agenda. The role requires leading complex customer resolution efforts, including executive escalations and high-sensitivity cases. The manager will oversee the enablement team focused on AI transformation and process excellence, as well as the commercial team responsible for telesales and inside sales performance. Strong governance is required to manage BPO partners and ensure cases are resolved with appropriate documentation and quality standards.