Agoda is seeking a Principal Specialist in Financial Crime Compliance to support and enhance its Financial Crime Risk Management program. The role involves advising on sanctions, anti-money laundering, tax evasion, export controls and other financial crime risks, while developing policies, procedures, controls, governance, monitoring, testing, training and remediation initiatives. The successful candidate will collaborate with internal teams, Booking Holdings entities, sister brands and external counsel. The position requires at least 7–10 years of relevant experience in financial crime compliance, regulatory compliance, legal or a related field, including experience with sanctions, AML, due diligence and transaction monitoring. Experience in payments or FinTech is required, and APAC experience is preferred. The role is based in Bangkok and is not remote; relocation support is provided.
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The role is based in Agoda’s Bangkok office within the People Development and Performance team. It addresses complex organizational challenges and supports scalable capability development from individual employees through organizational levels. The consultant partners with senior managers and subject matter experts on program design, implementation, organizational change, talent strategy, and performance outcomes. The position uses data to assess programs, identify workforce patterns, and produce actionable recommendations for senior leadership. It also involves organizational and role design, process and tools improvement, learning modalities, employee engagement, leadership coaching, change management, stakeholder engagement, and communication.
The role designs, builds, and operates Go-based platform software on Kubernetes for Agoda's Fleet Services platform. The engineer will own platform components through delivery and production, including controllers, automation, and GitOps, while collaborating with InfraOps and platform users to make changes safe and easy to use. At senior level, the position includes leading component design, mentoring engineers, and carrying production ownership without day-to-day direction. The successful candidate needs production software engineering experience, Go or a similar systems language, practical Kubernetes experience, Linux, testing practices, and observability knowledge across metrics, logs, and alerts. Clear written and spoken English is required, including for design notes, reviews, and cross-team discussions. Experience with coding agents is also requested or the ability to adopt that workflow quickly.
Agoda is hiring a Backend Engineer Manager to lead one or more engineering teams within its Back End Engineering department in Bangkok, with relocation support and visa sponsorship provided. The role combines hands-on technical work—writing and reviewing code, coaching engineers, and shaping system architecture—with people leadership, including developing engineers and hiring A-players. Systems are built using Scala, Go, Kafka, and Aerospike, supporting inventory, pricing, payments, and booking flows with dozens of releases per day. The role requires strong proficiency in at least one of Java, Scala, or C#, experience designing complex scalable distributed systems, prior management of engineering teams with 5+ direct reports, and a background in agile, CI/CD-driven environments. Candidates should be comfortable making data-driven decisions, setting KPIs, and owning systems operationally.
The Regional Manager, Social Media Operations leads Agoda’s social care and online reputation operations across markets, sites, and vendor partners. The role sets global strategy, operating standards, and procedures for public and private social channels while managing service quality, scalability, cost, crisis response, performance reporting, and team development. The successful candidate will bring 10+ years of progressive leadership in large-scale social care operations, strong operational and analytical skills, and experience developing managers and resilient teams. Working knowledge of social media listening, engagement, and case-management tools such as Sprinklr, Sprout Social, or Meltwater, plus SQL, is required.
Agoda is hiring a Lead for People Technology Operational Excellence within its Global Service Delivery (GSD) team in Bangkok, with relocation provided. The role owns HRIS service operations covering Tier 2+ tickets, change requests, and data access requests, turning operational data into priorities and driving process improvements. Responsibilities include monitoring SLAs, building dashboards, standardizing SOPs, and coordinating change requests with HRIS specialists and project managers. The position requires 8+ years of experience in HRIS or IT service operations, hands-on ticketing tool experience (Jira Service Management, ServiceNow, or Zendesk), strong data analytics skills, and experience creating SOPs and defining service metrics. Workday experience, SQL, and ITIL/Lean/Six Sigma knowledge are nice to have.
Agoda is hiring a Motion Designer to join its Performance Marketing team in Bangkok, with relocation provided and a hybrid schedule (3 days in office, 2 days from home). The role owns motion design and animation for consumer campaigns, producing motion graphics, animations, and video content across social, performance, and brand channels, while leveraging AI-powered tools to scale and localize creative globally. Candidates need 5+ years of experience in motion design, content creation, or advertising, an outstanding portfolio, and advanced proficiency in After Effects, Premiere Pro, Photoshop, Illustrator, and Figma. Demonstrated experience creating AI-generated imagery and video for commercial marketing using tools such as Veo, Imagen, Seedance, Higgsfield, ElevenLabs, or similar is required. A portfolio must be submitted with the application.
Agoda is hiring a Product Designer (L2) for its Accommodation team in Bangkok on a hybrid model (3 days in office, 2 days WFH). The role focuses on migrating and evolving shared customer experience experiences across multiple products and platforms, identifying feature parity and UX gaps, and making decisions on what to migrate, adapt, simplify, or redesign. The designer collaborates with Product Managers, Engineers, and other partners to design end-to-end web and mobile experiences, prototype and test with users, and present work to stakeholders. Candidates need at least 5 years of full-time Product Designer experience on digital or web-based products, with in-house experience preferred. They should have strong UX/UI fundamentals, experience with complex or platform-level products, comfort with ambiguity, clear communication, and a portfolio demonstrating user-centered web and mobile design.
This 10-month contract role sits within Agoda's Strategic Partnerships team in Bangkok and focuses on resolving payment discrepancies between Agoda and its partners. The position involves investigating disputes, working with partners to reach mutually agreeable solutions, extracting insights to streamline payment processes, and providing consistent daily partner support while collaborating across departments. The role is open to recent graduates seeking their first professional position. Candidates need strong attention to detail, problem-solving skills, organizational ability, basic Excel proficiency, fluent English, and ideally SQL skills. Agoda is part of Booking Holdings and employs over 7,000 people across 90 countries.
Agoda is hiring a Senior Product Designer for its Customer Experience Group (CEG) Consumer team in Bangkok, with relocation provided. The role focuses on designing self-service tools that help customers resolve booking issues, reducing friction and frustration across Agoda's products. The designer will collaborate with product managers, 6-8 engineers, researchers, and cross-functional partners to drive discovery, define requirements, and deliver solutions. The position requires 6+ years of full-time UX/Interaction design experience for digital or web-based products, with in-house experience highly preferred. Candidates should have a track record of crafting sophisticated flows and customer journeys, thinking at a system level, and balancing multiple priorities in a fast-paced environment. The role follows a hybrid work model (3 days in office, 2 days WFH per week).