Senior Product Designer – CEG (Bangkok – Based, Relocation Provided)

Agoda is hiring a Senior Product Designer for its Customer Experience Group (CEG) Consumer team in Bangkok, with relocation provided. The role focuses on designing self-service tools that help customers resolve booking issues, reducing friction and frustration across Agoda's products. The designer will collaborate with product managers, 6-8 engineers, researchers, and cross-functional partners to drive discovery, define requirements, and deliver solutions.

The position requires 6+ years of full-time UX/Interaction design experience for digital or web-based products, with in-house experience highly preferred. Candidates should have a track record of crafting sophisticated flows and customer journeys, thinking at a system level, and balancing multiple priorities in a fast-paced environment. The role follows a hybrid work model (3 days in office, 2 days WFH per week).

Running discovery phases and helping define product requirements

Testing prototypes and hypotheses with users to collect feedback

Presenting work to peers and leadership, async and in-person

Participating in weekly design critiques, workshops, all hands, and squad meetings

Championing cohesion and consistency in UX design across products and features

6+ years of full-time experience as a UX/Interaction designer for digital or web-based products; in-house designer experience highly preferred

Track record of crafting sophisticated flows and customer journeys

Ability to think and craft at a system level, not just interface elements or pages

Strong soft skills: listening, negotiating, decision-making

Ability to balance multiple priorities and deliver in a fast-paced, dynamic environment