Operational Excellence Coordinator/Senior Coordinator (10-month contract) (Bangkok-Based)

This 10-month contract role sits within Agoda's Strategic Partnerships team in Bangkok and focuses on resolving payment discrepancies between Agoda and its partners. The position involves investigating disputes, working with partners to reach mutually agreeable solutions, extracting insights to streamline payment processes, and providing consistent daily partner support while collaborating across departments.

The role is open to recent graduates seeking their first professional position. Candidates need strong attention to detail, problem-solving skills, organizational ability, basic Excel proficiency, fluent English, and ideally SQL skills. Agoda is part of Booking Holdings and employs over 7,000 people across 90 countries.

Investigate and resolve payment disputes between Agoda and partners

Work closely with partners to address payment issues and find mutually agreeable solutions

Extract insights from dispute resolutions to streamline payment processes and reduce future disputes

Deliver consistent partner support daily by leveraging communicative strengths and problem-resolution abilities

Collaborate with team members across various departments, gaining exposure to multiple business perspectives

Open to candidates seeking their first professional role, especially recent graduates

Strong attention to detail with excellent problem-solving skills

Good organizational abilities, with the capacity to work effectively in a team setting

Proficiency in basic Excel functionality

Fluent command of the English language

Refer to Agoda's Hiring Process Guidelines linked in the posting