ค้นหาและสำรวจตำแหน่งงาน

52 งานที่พบ
ไม่ระบุเงินเดือน
BangkokNot specified

This role involves managing the daily operations of a customer service team to ensure optimal performance and achievement of KPIs. The position requires overseeing process optimization, monitoring performance metrics, and developing training programs for agents. The role also entails handling escalations, collaborating with cross-functional teams, and maintaining quality assurance processes to enhance service delivery and customer experience.

ไม่ระบุเงินเดือน
BangkokNot specified

This role focuses on workforce fulfillment metrics. The Data Analyst will maintain and enhance performance dashboards to provide actionable insights. Responsibilities include managing and improving databases to ensure data integrity and scalability. The position requires analyzing workforce data to identify trends and support decision-making for operational improvements.

ไม่ระบุเงินเดือน
BangkokNot specified

This role involves leading a team to develop frameworks for analyzing and optimizing the SPX network across all miles regarding cost, speed, and capacity. The position requires designing end-to-end order flows to support growth and SLA improvements. Responsibilities include configuring the SPX network in-house systems, proposing solutions for middle-mile routing, and troubleshooting operational issues. The role also requires coordinating with internal and external stakeholders to align on business directions and serving as a SWAT team during critical network configuration moments. Candidates must have a Bachelor or Master degree, preferably in Logistics Engineering or Supply Chain Management, and at least 5-7 years of experience in operations strategy or business development. The ideal candidate demonstrates strong leadership, analytical thinking, and problem-solving skills.

ไม่ระบุเงินเดือน
BangkokNot specified

This role involves leading the Loss and Damage Operation Team to measure and track key performance indicators regarding damage and reporting. The team lead manages daily loss, stuck, and damage performance, identifying bottlenecks and risks to the network operation. Responsibilities include designing mitigation strategies, identifying process improvement opportunities, and managing stakeholders to align on goals. The position requires preparing reporting tools and templates for internal stakeholders and customers, as well as collecting and analyzing data to set up improvement processes.

ไม่ระบุเงินเดือน
BangkokNot specified

This role focuses on managing dispute, claim, and clawback performance within SPX Express operations. The position involves identifying bottlenecks, maximizing clawback strategies, and designing mitigation strategies for network risks. The role requires analyzing processes to improve cost, quality, and lead time, and preparing reporting tools for key performance indicators. It also entails managing multiple stakeholders to align on goals and drawing up business cases for process improvements.

ไม่ระบุเงินเดือน
BangkokNot specified

This role involves overseeing and managing outbound sort and dispatch processes to ensure efficiency and meet Service Level Agreements (SLAs). The position requires optimizing manpower planning to align with cycle times and hourly volume, while continuously improving staff Key Performance Indicators (KPIs) on productivity, accuracy, and service level. The lead will act as a leader for the operational team, using daily performance reports to monitor and manage staff, coach team members, and drive a culture of excellence. Responsibilities include handling backlog chasing, working with internal and external functions to manage pushed-out parcels, and reporting operational concerns to management. The role demands a history of excellence in team development and performance management.

ไม่ระบุเงินเดือน
BangkokNot specified

This role involves leading strategic initiatives and projects to improve buyer experience, focusing on SPX delivery performance and after-delivery services. The position requires monitoring buyer experience health, analyzing Net Promoter Scores (NPS), and providing data-driven insights to stakeholders. The candidate will manage cross-functional PMO activities and lead a mid-sized team to ensure operational compliance and delivery excellence.

ไม่ระบุเงินเดือน
BangkokNot specified

This role focuses on project planning and execution for network improvement initiatives. The position involves leading project kickoff meetings, establishing governance structures, and defining team roles. Responsibilities include analyzing operations functions like transportation routes and productivity, and collaborating with cross-functional teams such as operations and BI to align projects with business objectives. The role requires providing regular updates on progress, KPIs, and risks.

ไม่ระบุเงินเดือน
BangkokNot specified

This role involves calculating and summarizing Hub Agent manpower billing costs. The employee must check input data from Operations and Vendor Management, prepare monthly accrued costs, and reconcile inputs with various teams including Operations, Recovery, QA, BI, and subcontractors. The position requires working with OpX counterparts to provide actual MTD costs for planning and variance analysis, and collaborating with internal and external functions to ensure financial process compliance.

ไม่ระบุเงินเดือน
BangkokNot specified

This role involves managing the complete payroll cycle, including coordinating with an outsourced provider to ensure timely and accurate payroll delivery. Responsibilities include preparing and validating payroll inputs, reviewing calculations for accuracy, and ensuring strict compliance with labor laws, tax regulations, and social security. The position also requires coordinating with HR and Finance departments, managing employee inquiries, and supporting financial reporting and audits. The ideal candidate will have a bachelor's degree in a related field, at least 3 years of progressive payroll experience, and advanced skills in Excel and Google Sheets.

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