Customer Service Operations (SPX Express) - Operations - Bangkok - ช้อปปี้

This role involves managing the daily operations of a customer service team to ensure optimal performance and achievement of KPIs. The position requires overseeing process optimization, monitoring performance metrics, and developing training programs for agents. The role also entails handling escalations, collaborating with cross-functional teams, and maintaining quality assurance processes to enhance service delivery and customer experience.

Manage Customer Service Team

Process Optimization

Monitor and Analyze Performance Metrics

Develop and Implement Training Programs

Handle Escalations and Complex Cases

Bachelor's degree in Business Administration, Operations Management, or a related field

At least 1-2 years of experience in customer service or operations management

Strong leadership and team management skills

Ability to analyze service data, performance metrics, and customer feedback

Strong verbal and written communication skills