The Customer Experience role sits within the Digital & Technology division of KKP (Kiatnakin Phatra Bank) in Bangkok. The position focuses on UX/UI design, collaborating with product owners, researchers, developers, and data engineers to translate user needs into well-crafted digital experiences. Responsibilities include gathering requirements, conducting user research and usability testing, creating wireframes and UI, maintaining the design system, and iterating designs based on feedback. The role requires a bachelor's degree or higher in design, HCI, or a related field, plus mid-level to senior experience in UX/UI design with a strong portfolio. Candidates must be proficient in Figma, Sketch, or similar tools, demonstrate strong analytical and communication skills, and ideally have knowledge of financial or investment products.


