Customer Experience Specialist

The Customer Experience Specialist responds to customer questions, messages, emails, and comments across all channels and helps create a standard customer response manual. The role also supports product communication packages and user manuals, communicates with customers on behalf of other teams, and analyzes customer inquiries to recommend product improvements to the Product Owner.

The successful candidate has a bachelor’s degree or higher in Finance, Economics, or a related field, understands stocks, mutual funds, and cryptocurrency, and holds an IC License. Prior investment customer service experience is required, along with effective communication in Thai and English, creativity, problem-solving, empathy, and the ability to multitask and work efficiently under pressure.

• Respond to customer questions, messages, emails, and comments across every channel in a timely manner.
• Create a customer response manual as a standard practice for all representatives.
• Collaborate with the Product Marketing Specialist to create product communication packages and user manuals.
• Communicate with customers at other teams’ requests and ensure communications are current, consistent, and compelling.
• Analyze customer inquiries and provide product recommendations to the Product Owner.

• Bachelor’s degree or higher in Finance, Economics, or a related field.
• Strong understanding of investment products including stocks, mutual funds, and cryptocurrency.
• IC License.
• Proven experience as an investment customer service representative.
• Effective verbal and written communication skills in Thai and English.