Customer Experience Specialist

The Customer Experience Specialist at KKP Dime Securities Company Limited responds to customer questions and feedback across multiple channels while developing a standard customer response manual. The role collaborates with the Product Marketing Specialist on communication packages and user manuals, supports internal customer communications, monitors product and market developments, and analyzes customer inquiries to recommend product improvements.

Candidates must hold a bachelor’s degree or higher in Finance, Economics, or a related field, understand stocks, mutual funds, and cryptocurrencies, and hold an IC License. The posting also requires prior investment customer service experience, effective communication in Thai and English, creativity, problem-solving, empathy, customer insight, multitasking, prioritization, and attention to detail under pressure.

Respond to customer questions, messages, emails, and comments across every channel in a timely manner.

Create and maintain a customer response manual for Representatives.

Collaborate with the Product Marketing Specialist on product communication packages and user manuals.

Support customer communications requested by other teams and ensure information is current and consistent.

Analyze customer inquiries and feedback to recommend products and improve communication materials.

Bachelor’s degree or higher in Finance, Economics, or a related field.

Understanding of investment products including stocks, mutual funds, and cryptocurrency.

IC License.

Proven experience as an investment customer service representative.

Effective verbal and written communication in Thai and English.