This role drives operational excellence across customer support departments by ensuring positive customer outcomes and building high-performing teams. You will partner with regional stakeholders to provide scalable, customer-centric solutions that support Grab's business growth and transformation agenda. The position focuses on optimizing processes and leveraging AI and automation to improve service quality and operational efficiency. You will lead critical initiatives including Customer Success and Executive Escalation, overseeing complex case handling and customer advocacy. The role involves managing the enablement team to drive AI transformation and process excellence, as well as leading the Grab Support Commercial team to improve sales performance and sustainable business growth through Telesales and GFB Inside Sales.

You will be responsible for the overall management and operation of the retail store to ensure high standards of customer service and operational efficiency. This role involves leading a diverse team, driving sales performance, and maintaining the brand's visual merchandising standards. You will act as the primary point of contact for customer inquiries and complaints, ensuring a positive shopping experience that fosters loyalty and repeat business. The position requires a strategic approach to inventory management, staff scheduling, and performance monitoring to meet monthly and quarterly targets. You will collaborate with regional management to implement marketing initiatives and promotional activities that align with company goals. This includes analyzing sales data to identify trends and opportunities for growth within the local market. You will also be responsible for training and developing staff members to enhance their skills and ensure they are equipped to deliver exceptional service. The role demands strong leadership abilities to motivate the team and resolve conflicts effectively.

You will serve as a core delivery lead for complex international tax engagements, including BEPS 2.0 Pillar Two and cross-border structuring. You will prepare high-quality technical outputs such as advisory reports and impact assessments for senior leadership review. You will manage multi-jurisdictional projects independently, coordinating regional teams and ensuring high-quality delivery across advisory and compliance phases. You will engage directly with clients' finance and tax leadership to build trusted relationships through clear communication and reliable execution.

You will serve as a key advisor and subject matter expert for reputation, quality, and risk management within the Tax & Legal (T&L) practice. This role involves executing quality and risk strategies across Thailand and Southeast Asia, fostering a robust risk culture, and developing policies to ensure compliance with legal and regulatory standards. You will also manage contractual risks, conduct internal reviews, and deliver training programs to support the firm's risk management objectives. This position requires a proactive approach to identifying and mitigating risks while collaborating with regional teams. You will be responsible for reviewing legal documents, managing compliance, and providing timely consultation to T&L personnel. The role demands strong judgment and the ability to work independently in a fast-paced environment while maintaining high standards of professional service.

You will serve as a Level 2 and Level 3 Application Managed Services (AMS) support specialist, bridging the gap between business teams, client IT, and application teams. Your primary focus will be on troubleshooting medium to complex production incidents, performing root cause analysis, and delivering permanent fixes to ensure compliance with Service Level Agreements (SLA). You will also lead discussions on solution design for enhancements, perform effort estimations, and oversee the end-to-end delivery of these improvements. Additionally, you will maintain comprehensive documentation, participate in Continuous Improvement initiatives, and support business development efforts by contributing to proposals and presentations. As a leader, you will mentor junior team members and uphold Deloitte's high standards of integrity and client service. This role requires a strong commitment to stakeholder engagement and effective communication. You will work within a diverse team environment to solve complex business problems and drive value across various industries. The position demands flexibility to adapt to different delivery methodologies, including traditional waterfall and Agile approaches, and the ability to work on both cloud and on-premise platforms. You will be expected to take ownership of your performance, demonstrate accountability, and actively contribute to the team's strategic goals.

You will lead the end-to-end implementation of Oracle Enterprise Performance Management (EPM) solutions, translating complex business requirements into robust technical designs and process flows. Your work involves building prototypes, conducting comprehensive testing, and delivering training to ensure successful adoption. You will also define support procedures and SLAs to maintain system stability post-launch. As a leader, you will mentor junior consultants, build strong client relationships, and drive continuous improvement by leveraging best practices and disruptive industry trends.

You will serve as a Level 2 or 3 AMS support specialist, handling escalated production incidents and performing in-depth troubleshooting to ensure compliance with Service Level Agreements (SLA). You will lead problem management initiatives to identify root causes and deliver permanent fixes, while also participating in the design and implementation of medium to complex enhancements. Additionally, you will maintain comprehensive documentation, adhere to standard operating procedures, and contribute to Continuous Improvement initiatives. You will support project teams in delivering solutions that align with client business goals and assist in business development efforts by preparing proposals and presentations. As a leader, you will mentor junior team members and foster a collaborative environment that drives value for clients across all industries.

You will report directly to the Head of Marketplace in Bangkok and drive strategic commercial growth for e-commerce key accounts within the Consumer Products Division. Your role involves leading digital sales planning, managing mega-campaigns, and overseeing online P&L. You will cultivate trusted partnerships with e-retail decision-makers to deliver sustainable sell-out growth and ensure perfect digital shelf execution. This position requires a proactive leader who can translate digital shelf and sales metrics into actionable insights to optimize promotional ROI and commercial terms. L’Oréal is a global leader in the beauty industry present in 150 markets. The Consumer Products Division is dedicated to democratizing beauty through powerful brands like L’Oréal Paris, Garnier, and Maybelline New York. You will be part of a diverse and inclusive environment where you can take on real responsibility from day one and contribute to meaningful societal and environmental causes.

You will lead business consultation discussions and translate customer requirements into specification documents for application design and configuration. You will support UAT testing by investigating issues raised and coordinating with users and developers. You will spot strategies and risks to recommend approaches that help clients meet their needs. You will lead, coach, and advise a small project team while managing their performance. You will set up, document, and test the Oracle system while understanding and applying Oracle methodologies. You will gain the trust of your client, teammates, and managers to ensure projects are delivered successfully. You will keep growing your skills to help the team with business development and sales efforts. You will stay informed on leading industry trends and Oracle features to provide the best solutions for your clients' needs.

Lead the electrical engineering operations for Shopee Express facilities, overseeing the full lifecycle of electrical infrastructure projects from design through to commissioning and maintenance. Manage a team of engineers and technicians to ensure the efficient execution of electrical systems, including transformers, switchgear, and substations. Coordinate with external vendors and subcontractors to supervise construction activities and ensure compliance with safety and quality standards. Drive project management efforts to deliver electrical infrastructure on time, within budget, and to the highest technical specifications.