Associate, True Sphere - True Corporation

This role focuses on promoting operational efficiency within the True Sphere environment to meet defined targets, ensuring high service quality and customer satisfaction. The position involves providing friendly and efficient service for various functions, including payments, inquiries, and account setup. Additionally, the role entails managing basic food and beverage services and collaborating with team members to achieve sales goals.

Key responsibilities include serving customers at the co-working space, providing information about True Sphere services and True Block Card benefits, and working effectively within a team to maintain product knowledge. The role requires managing daily operations, including finance, inventory, and system management, while preventing fraud to protect company interests. You will also be responsible for recommending products, offering advice, and promoting sales of True products and solutions.

The position requires handling after-sales service by efficiently managing financial and inventory systems. You will receive customer complaints, resolve issues, and provide necessary information to ensure customer satisfaction. This involves coordinating with relevant departments to address problems promptly and maintaining a professional demeanor and attitude throughout the service process.

• Serve food and beverages to customers using True Sphere efficiently
• Provide information about True Sphere services, special privileges, and activities
• Collaborate with the team to maintain excellent service standards and update product knowledge
• Manage daily operations smoothly, including finance, inventory, and environment maintenance
• Prevent fraud and protect company interests
• Recommend products, provide consultation, and promote sales of True products and solutions
• Perform after-sales service by managing financial and inventory systems effectively
• Receive customer complaints, resolve issues, and provide information to ensure satisfaction
• Coordinate with relevant departments to address problems promptly

• Bachelor's degree in Computer Science, Information Technology, or related field
• Strong personality with a passion for customer service
• Ability to work in shifts (5 days/week)
• Minimum 1 year of customer service experience
• Experience working with data systems and operating systems
• Experience and ability to provide customer service
• Good personality, polite, and possess negotiation skills
• Appropriate behavior and a positive attitude towards work and service
• Good communication skills in English
• Knowledge of food and beverage service

• Strong interpersonal and communication skills
• Ability to work well under pressure
• Proactive problem-solving attitude