Associate, True Sphere

This role focuses on promoting operational efficiency and ensuring high-quality service standards at True Sphere. You will provide friendly and effective support for various services, including payments, inquiries, and account setup. The position involves managing sales targets alongside the team and delivering basic food and beverage services in a first-class environment.

You will be responsible for managing daily operations, including financial management, inventory, and system maintenance. The role requires promoting True Group products and solutions while maintaining a clean and organized workspace. Additionally, you will handle after-sales service by addressing customer complaints and coordinating with other departments to ensure high customer satisfaction.

• Provide efficient food and beverage services to customers using True Sphere facilities
• Inform customers about True Sphere services, special privileges, and True Block Card activities
• Collaborate with the team to maintain excellent service standards and update product knowledge
• Manage daily operations smoothly, including financial management, inventory, and system maintenance
• Prevent fraud and corruption to protect company interests
• Promote and consult on True Group products and basic solutions
• Handle after-sales service by receiving complaints and resolving issues to ensure customer satisfaction
• Coordinate with relevant departments to address customer needs promptly

• Bachelor's degree in Computer Science, Information Technology, or related field
• At least 1 year of customer service experience
• Good personality, polite demeanor, and strong negotiation skills
• Appropriate conduct and a positive attitude towards work and service
• Good command of the English language