Agoda

Associate Director - Strategic Projects, White Label, Customer Experience Group (Based in Bangkok, Thailand | Relocation Provided) - Careers at Agoda

Agoda

This Associate Director role leads the project management team for the B2B Partnerships and Automation team within the Customer Experience Group. The position involves setting direction and raising delivery standards for a portfolio covering automation, AI, and tooling that improve customer and agent experience, as well as process optimization across the post-booking journey. The role requires combining strategic problem solving, hands-on data-driven execution, and senior stakeholder management to translate business needs into deliverable work. The team drives end-to-end customer experience and process improvements, scaling impact through automation, AI, and tooling across customer-facing and agent-facing journeys.

Senior Talent Acquisition Partner, Tech (Bangkok-based, Relocation Provided)

Agoda

The Senior Talent Acquisition Partner – Tech plays a strategic and hands-on role in building Agoda’s technology organization. The role involves partnering with senior technology leaders and hiring managers to translate business priorities into effective hiring strategies and deliver high-quality talent. Responsibilities include managing the full recruitment lifecycle, from workforce planning and talent mapping through to offer negotiation and onboarding. The partner will recruit across various technical disciplines such as Software Engineering, Data Science, and Infrastructure, while also using market intelligence and data to improve hiring processes. The position requires a proactive approach to sourcing, market mapping, and competitor research to strengthen access to high-quality talent.

Associate Project Manager / Project Manager (Tech & Strategy)

Agoda

This role is part of the Service Optimization function within the Customer Experience Group. The Associate Project Manager will partner with the Workforce Management team to improve forecasting, capacity planning, and scheduling. The position involves using SQL and Python to analyze data, build scalable solutions, and drive automation initiatives. The role requires strong analytical skills and the ability to lead cross-functional projects to enhance operational efficiency.

Principal Data Scientist

Agoda

The Principal Data Scientist is a senior individual contributor leading advanced analytics and machine-learning initiatives for high-impact opportunities. The role involves partnering with Product, Engineering, Analytics, and business leaders to solve complex problems and deliver scalable, data-driven solutions. Responsibilities include identifying high-leverage problems, translating ambiguity into measurable objectives, leading the design and deployment of ML and AI solutions, and owning the full lifecycle from experimentation to production. The position requires extensive hands-on experience in data science, machine learning, and statistics, along with strong Python and SQL skills. The ideal candidate will influence senior stakeholders and communicate effectively across technical and non-technical audiences.

Global Technical Helpdesk Manager

Agoda

Agoda seeks a Global Technical Helpdesk Manager to lead Level 1 IT support operations. The role involves managing frontline teams, driving service excellence, and ensuring a high-quality, customer-centric support experience. Responsibilities include leading global helpdesk operations, setting and tracking team OKRs, overseeing daily service operations, and ensuring incident and request processes are followed. The manager will use data to improve workflows and work closely with Infrastructure, Security, Engineering, and business teams. Key qualifications include a Bachelor's degree in IT or related field, 7+ years of experience in IT support or leadership, and strong understanding of ITIL/ITSM practices. Familiarity with Microsoft 365, Entra, Active Directory, and ITSM tools like ServiceNow is required.

People Tech Security (Workday) Specialist(Bangkok-based, relocation provided)

Agoda

This role focuses on strengthening the security framework for the People Team, specifically ensuring secure access and data governance within Workday (HRIS). The specialist supports related systems like Greenhouse (ATS), Zendesk, and Tableau. Responsibilities include designing secure access controls, maintaining compliance with GDPR and other regulations, supporting SOX audits, and driving process improvements for people data handling workflows. The position requires close collaboration with IT Security, Data Privacy, and HR teams to align security practices with business needs.

Manager Data & Analytics

Agoda

The Manager Data & Analytics is part of the Finance Systems & Innovation team, reporting to the Senior Manager. The role involves delivering key data and analytics initiatives for Finance stakeholders and contributing to data governance projects. The position requires working closely with users and subject matter experts to design high-quality data solutions and owning initiatives end-to-end. The candidate will act as a consultant for the business to set up efficient data flows, reporting, and analysis processes. The role is based in Bangkok, with relocation provided for expat candidates. The successful candidate will work with a diverse set of stakeholders in Finance and other parts of the organization. They will consult stakeholders to propose suitable data solutions, build end-to-end solutions including data workflows and dashboards, and become familiar with the financial data ecosystem. The role aims to help the Finance Analytics team drive value for the department and the company as a whole.

Software Developer, DevOps (Bangkok-based, 10-month Contract)

Agoda

This role is part of the Developer Efficiency team within the DevOps group. The Software Developer will build and improve software that helps Agoda engineers review code, automate repetitive work, and deliver changes more efficiently. Key responsibilities include developing backend services, APIs, webhook integrations, and automation using modern programming languages like Go or Python. The position involves integrating AI/LLM capabilities into developer tools, writing unit and integration tests, and participating in code reviews. The role requires a practical, collaborative mindset and a willingness to learn DevOps practices such as containers, CI/CD, and observability.

Operations Specialist (1-year contract) (Bangkok Based)

Agoda

This role involves handling data validation and processing aligned with MSE Mapping Operations standards and SLAs. The specialist will analyze and report validation results, suggesting actionable plans to improve manual and automated workflows. Responsibilities include maintaining work standards and SOPs, collaborating with internal and external stakeholders to standardize processes, and identifying and resolving operational issues. The position supports ad-hoc projects upon request. Candidates must be self-driven, detail-oriented, and capable of working under pressure. Proficiency in MS Excel is required, while SQL skills are a plus. Fresh graduates are welcome.

Data Entry Specialist (1-year contract) (Bangkok Based)

Agoda

This role is a 1-year contract position based in Bangkok, Thailand. The Data Entry Specialist will handle data validation and processing at the operational level, ensuring alignment with the standards and SLAs of the MSE Mapping Operations. The role involves analyzing and reporting validation results to suggest actionable plans for improving manual and automated workflows. The specialist will also maintain and improve work standards and SOPs, collaborate with internal and external stakeholders to standardize workflows, and support ad-hoc projects. The position requires a self-driven individual with strong analytical and detail-oriented skills. Candidates must be able to work under pressure and adapt to a fast-paced environment.