As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. **What You’ll Do:** * Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees. * Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. * Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities. * Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions. * Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors. * Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation. * Oversee programs ran by third party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services billed. * Ensure support provided by the team is efficient and consistent. * Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement. * Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives. * Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes. **What You’ll Need:** * Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. * Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred. * Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems. * Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department. * In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. * Extensive organizational skills with a strong inquisitive mindset.
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This role focuses on ensuring the smooth and efficient operation of the office environment. You will be responsible for managing reception duties, overseeing administrative functions, and maintaining office facilities to ensure they are in good working condition. The position requires coordinating with various internal teams, including Finance and Thailand ICS, to handle office payments, access card management, and logistics. Additionally, you will play a key role in maintaining office cleanliness, security, and safety standards, acting as a Floor Warden when necessary. This is a hands-on role requiring a proactive approach to problem-solving and a commitment to supporting the daily operations of the office team. You will act as the primary point of contact for office-related inquiries and tasks, ensuring minimal disruption to daily business activities. This includes managing deliveries, coordinating office activities, and liaising with building facilities management to address maintenance and cleanliness issues. The ideal candidate will be resourceful and organized, capable of handling confidential information with discretion while managing multiple priorities effectively.
As a CBRE Receptionist, you will serve as the first point of contact for clients and visitors, providing essential administrative support to ensure a professional and welcoming environment. Your role involves managing the front desk, handling incoming communications, and coordinating various office services to maintain smooth daily operations. You will play a key part in the Workplace Experience function by delivering world-class customer service and ensuring that all guests receive a positive and efficient experience. You will be responsible for a variety of tasks, including greeting visitors, managing phone calls, and directing inquiries to the appropriate personnel. Additionally, you will assist with meeting room preparations, including setup and catering coordination, and handle general clerical duties such as distributing mail and managing office supplies. Your ability to follow established procedures and maintain a high standard of organization will be crucial to the success of the office.