You will lead Agoda’s employee-facing People service delivery model, overseeing the People Help Desk, Tier 0 self-service foundations, and Global People Relations Services. This role requires shaping how employees and managers access support across a wide range of People topics, from day-to-day HR questions to complex and sensitive employee matters. You will own the effectiveness of the People support model, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This position is based in Bangkok, with relocation support provided for successful candidates not currently located in the city. You will lead the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics. You will also lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, and disciplinary actions. Your work will directly influence employee experience, manager effectiveness, and the evolution of the People function as Agoda grows globally.

You will lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services. This is a key leadership role responsible for shaping how employees and managers access support across a wide range of People topics—from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention. You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This position is based in Bangkok, with relocation support provided for successful candidates not currently located in Bangkok. The role requires a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization. You will lead the teams responsible for People Help Desk / Tier 1 services, Tier 0 / self-service and knowledge foundations, and Global People Relations Services, including case governance and specialist support for complex employee relations matters. You will establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution. You will also enable digital, conversational, and AI-supported service delivery, partnering with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.

The People team at Agoda is seeking a Senior Manager to lead the Global People Relations Services team based in Bangkok. This role involves managing a team of consultants who provide trusted guidance and operational support on complex employee matters, including performance concerns, misconduct, grievances, investigations, and disciplinary actions. The successful candidate will be responsible for ensuring high-quality, consistent, and compliant handling of sensitive workplace issues while strengthening manager decision-making and risk management. This position requires balancing business pragmatism with sound judgment in a fast-paced, multicultural environment. You will lead and develop a global team, deliver high-quality support on complex employee relations cases, and partner closely with Legal, Compliance, and HR Business Partners to establish robust case governance practices. Additionally, you will coach managers to handle difficult situations effectively and use data and insights to continuously improve people practices and service delivery models.

We are looking for a highly organized and proactive Executive Assistant to provide comprehensive administrative support to senior-level managers and C-suite executives. This role involves managing complex calendars, coordinating meetings, arranging travel logistics, and handling expense reports. Beyond traditional support, you will play a key role in enhancing the departmental experience by organizing team communications, planning team-building activities, and fostering a positive work environment. You will act as a liaison between executives, managers, and external partners, ensuring smooth operations and prioritizing matters effectively. To succeed in this position, you must demonstrate exceptional time management, organizational, and communication skills. You will work autonomously while maintaining a high level of discretion when handling sensitive information. The role requires flexibility and the ability to collaborate with other EAs and cross-functional teams to achieve organizational goals. Your contributions will ensure the smooth operation of senior leadership activities while driving initiatives that promote employee engagement and collaboration.

Agoda has experienced dramatic growth. As the company grows and attracts more talent, Agoda seeks to hire a self-motivated, dynamic Global Mobility Specialist to help build our ability to provide high-quality customer service for our employees around the world. We expect the successful candidate to bring prior knowledge, quantitative acumen, and relevant immigration experience to the role. The Global Mobility Specialist plays a critical role in delivering a smooth, reliable, and positive employee experience for new hires and internal transfers relocating into Thailand. This role owns day-to-day immigration operations, supports stakeholders with expert guidance, and actively contributes to process improvement initiatives. **What you’ll do** * Manage and coordinate Thailand immigration process for expatriate employees, new hires, relocation, and assignment into Thailand * Deliver immigration services accurately and on time, ensuring compliance with regulations and agreed service levels * Advise and support employees and stakeholders on immigration requirements, processes, and timelines * Ensure expatriates receive clear, sufficient, and accurate information throughout the visa and work permit journey * Proactively manage issues and escalations, involving the right stakeholders to ensure timely and effective resolution * Take ownership of assigned tasks and processes, identifying opportunities to improve efficiency, quality, and employee experience * Interpret immigration regulations, internal policies, and guidelines to recommend appropriate and compliant solutions * Contribute to the development, documentation, and implementation of process improvements and standard workflows * Collaborate with cross-functional teams, vendors, and authorities to support people services and transformation initiatives * Support and mentor junior team members to meet performance and quality expectations * Contribute to team collaboration, knowledge sharing, and People team initiatives As part of a dynamic and evolving People team, the successful candidate will have opportunities over time to expand scope into broader employee lifecycle activities, including additional mobility services and global immigration support. **What you’ll need to succeed** * Bachelor’s degree or equivalent qualification * Excellent command of English and Thai, with the ability to communicate professionally with Thailand government authorities and global embassies * Min. 7-year experience in Thailand immigration, with experience in a BOI-registered company strongly preferred * Strong attention to detail and accuracy, with a high standard of compliance and documentation quality * Proven problem-solving skills, with the ability to interpret policies and guidelines to determine appropriate and practical solutions * Experience in shared services, operations, or process improvement environments is a strong plus * Strong interpersonal and communication skills, with a clear customer-service mindset and ability to work effectively in a multicultural environment * Ability to influence and collaborate with stakeholders to reach realistic, compliant, and mutually acceptable outcomes * Demonstrates professionalism, sound judgment, and a high level of discretion, confidentiality, and ethical integrity