This role involves acting as the Product Owner for the Memo Online and Demand Forecast systems. The position requires developing and enhancing systems based on requirements from regional teams, Marketing, Telesales, dealers, and Prompt Plus. The employee must manage data within these systems, analyze data accuracy and system usage, and align Demand Forecast data with other Marketing systems. Additionally, the role involves applying AI to provide recommendations and improve work efficiency.
This role is based at Nawaplastic Industries Co., Ltd. - SCG Chemicals (SCGC) in Bangkok. The Marketing Executive is responsible for market intelligence, analyzing trends and competitor activities to identify business opportunities. The position involves developing and executing product and segment marketing strategies, including positioning, pricing, and portfolio management. The role requires cross-functional collaboration with Sales, Product Development, and Technical Service teams to ensure successful product commercialization and achieve business objectives.
This role is part of the Performance Marketing Team, a data-driven department focused on developing at-scale marketing programs to improve customer lifetime value. The Senior Analyst, PPC will work across various marketing channels to optimize campaign performance through experimentation and modeling. Responsibilities include analyzing vast amounts of data generated by experiments, developing predictive models using data science techniques, and building dashboards to track performance and derive insights. The role requires close collaboration with product teams and communicating recommendations to stakeholders.
This role is part of the Performance Marketing department at Agoda, focusing on data-driven marketing programs to improve customer lifetime value. The position involves analyzing vast amounts of data to optimize campaign performance and develop predictive models. Responsibilities include experimentation with advertising structures and bidding strategies on various search engines, modeling demand elasticity, and building dashboards to track performance and derive insights. The role requires collaboration with product teams to implement roadmaps and communicate recommendations to stakeholders.
* Identify, develop, and evaluate new local and international suppliers to expand sourcing options and improve competitiveness in cost, technology, quality, service, and supply security.
* Manage the end-to-end new source development process, including supplier sourcing, supplier proposal, trial coordination, evaluation, and progression toward Approved Vendor and Approved Material status.
* Maintain and continuously improve the Supplier Database to ensure accurate, up-to-date supplier information for strategic sourcing decisions.
* Conduct spend analysis and assess supply risks to identify opportunities for new and alternative sourcing.
* Monitor global market conditions, industry trends, geopolitical developments, tariffs, and regulations that may impact sourcing capability and supply continuity.
* Develop sourcing strategies and mitigation plans to balance cost, quality, and supply risk.
* Develop and maintain dashboards, reports, and KPIs to track new source development performance and support management decision-making.
* Regularly report project progress, results, and sourcing risks to relevant stakeholders.
* Coordinate with cross-functional teams, including Production, Performance Enhancement, QA, R&D, Buyers, Stores, and plant users, to complete supplier trials and approvals within the required timeline.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
THIS ROLE IS BASED IN BANGKOK, THAILAND (WITH RELOCATION PROVIDED)
Location: Bangkok, Thailand (*Not open for remote work)
Get to Know our Team:
The Supply Analytics team delivers data-driven insights and decision support to optimize Agoda’s supply ecosystem. We analyze partner and marketplace dynamics, build forecasts and models, run experiments, and create scalable dashboards and data products that power strategic direction and operational execution. We bring value through rigorous analyses and pragmatic, measurable recommendations that help Supply, Product and other teams prioritize work and drive impact. Our work improves inventory quality, partner economics, and the long-term health and growth of Agoda.
The Opportunity:
As a Senior Analyst, you will report directly to either the Senior Manager or Associate Director within the Supply Department and this will be an individual contributor role. You will be responsible and fully empowered to work with the partners on the ground. You will be supported by a team within the Supply department and work closely with other Team members within Agoda.
In this Role, you’ll get to:
* Translate internal briefs into analytical projects (to include refining the initial brief and asking the ‘right questions’, working through potential hypotheses and storyboarding the output)
* Use and analyze data from multiple large-scale data warehouses and present statistically strong analysis to a wide range of business stakeholders.
* Proactively identify opportunities for growth within supply and the wider business.
* Drive new analytical initiatives and projects aimed at improving organizational efficiency and shaping Agoda supply.
* Identify, support, and lead projects aimed at scaling up the way the Supply organization leverages on data, insights, and intelligence.
* Automate manual operational processes and present back on time savings gained through modernization of business operations
What you’ll Need to Succeed:
* At least 2-5+ years of experience working as an Analyst with experience in analytics/data science/insights/strategy/BI
* Advanced working knowledge and hands-on experience in SQL
* Strong knowledge and hands-on experience in data visualization tools such as Tableau (preferably)
* Expert domain of data analysis and data visualization tools and software such as Excel, Python (or R)
* Bachelor’s degree ideally in a business or quantitative subject (e.g. computer science, mathematics, engineering, science, economics or finance).
* A good understanding of statistical modelling knowledge or any machine learning technique knowledge (such as hypothesis testing, regression, logistic regression, random forest, etc.)
* Good stakeholder management experience. Comfortable presenting to senior leadership and C-suite.
* Experience in conducting A/B testing experimentation
* Strong experience in finding data insights and provide business recommendation to the business
* A hacker’s mindset – the ability to build simple but clever and elegant solutions to new problems within significant resource, operational and time constraints through deep understanding of the business, creative problem solving, and a wide range of expertise in data, analytics, automation, programming, and prototyping.
* Excellent communicator with superior written, verbal, presentation and interpersonal communication skills.
* Data driven in both decision making and performance measurement.
* Extreme comfort in ambiguous, fast-paced environment.
* Ability to multi-task, prioritize and coordinate resources.
It’s Great if you Have:
* MBA or Masters in a quantitative subject (e.g. computer science, mathematics, engineering, science, economics or finance).
* Program management certifications (e.g. PMI, PRINCE2) to compliment your program management experience.
* Asian market experience.
* Travel industry / e-commerce / tech / consulting experience.
This role involves analyzing complex commodity market trends to support strategic decision-making processes. You will collaborate with cross-functional teams to develop insights that drive business growth and optimize resource allocation. The position requires a strong analytical mindset and the ability to communicate findings effectively to stakeholders at all levels.
You will be responsible for conducting in-depth research on market dynamics, identifying key drivers of change, and forecasting future scenarios. This includes evaluating pricing models, supply chain risks, and competitive landscapes to provide actionable recommendations. The role demands a proactive approach to problem-solving and a commitment to delivering high-quality analytical deliverables.
This role focuses on analyzing commodity markets to support strategic decision-making processes. You will work closely with cross-functional teams to identify trends, assess risks, and develop actionable insights that drive business growth. The position requires a strong analytical mindset and the ability to translate complex market data into clear, strategic recommendations for stakeholders.
You will be responsible for conducting in-depth research and competitive analysis to understand market dynamics and pricing structures. The role involves collaborating with senior leadership to formulate long-term strategies and optimize resource allocation. Success in this position depends on your ability to deliver high-quality analysis under tight deadlines while maintaining a high level of accuracy.
This role focuses on managing agency performance and ensuring efficient workforce operations across the warehouse network. You will oversee vendor relationships and evaluate third-party manpower agencies against strict KPIs to maintain high service standards. The position requires close collaboration with warehouse leads to address site-specific labor challenges and ensure compliance with safety and legal regulations. You will also analyze fulfillment rates to identify potential shortages and implement strategic incentives to optimize staffing levels.
You will lead regular performance reviews with agency partners and execute corrective action plans for underperforming vendors. The role demands strong analytical skills to monitor data trends and provide clear reporting to senior leadership. You must navigate a fast-paced environment, making quick, data-driven decisions during peak campaign seasons to ensure logistics throughput remains uninterrupted. This is a critical operational role that bridges the gap between centralized management and on-site execution.
This role is responsible for leading a portfolio of global operational excellence and automation initiatives in the Customer Experience Group (CEG), with a focus on:
(i) automation, AI, and tooling to enhance customer and agent experience, and
(ii) process optimization and CX improvements across the post‑booking customer journey.
You will lead a high‑performing team of project managers/experts to drive measurable impact on customer satisfaction, efficiency, quality, and cost. The role combines strategic problem solving, hands‑on data-driven execution, and strong stakeholder management with both technical (Product/Tech/Data) and non-technical (Operations/Support/Commercial) teams.
**In this Role, you’ll get to:**
**Lead and Own a Portfolio of Transformational Initiatives**
* Own from end‑to‑end a collection of projects and/or areas of business in CEG (global coverage), spanning automation/AI and process excellence initiatives.
* Prioritize, plan, and drive initiatives that improve mission‑critical metrics: customer satisfaction (e.g., CSAT), service levels, automation quality, productivity, cost efficiency, and employee/agent engagement.
* Ensure CEG readiness to support Agoda’s new business and product initiatives by working closely with Product, Engineering, Data, Marketing, Strategic Partnerships, Partner Services, Finance, Legal, and other CEG teams.
**Drive Automation & AI driven solutions**
* Identify opportunities to leverage automation, AI, and tooling across customer and agent journeys (e.g., self‑service, workflow automation, AI quality testing).
* Partner with Product Management / Technology / CEG teams to design, prioritize, and implement solutions, from experimentation and configuration through to global rollout and impact measurement.
* Oversee the configuration and governance of operational flows and low‑code/automation tools, ensuring solutions are robust, scalable, and aligned with business goals and CX standards.
**Shape End‑to‑End Customer & Process Improvements**
* Continuously improve CEG end‑to‑end processes across the post‑booking journey to remove pain points, and improve operational performance through targeted initiatives and data driven insights.
* Own and evolve frameworks and roadmaps for how we continuously improve our internal Standard Operating Procedures (SOPs) and related processes; balancing CX/PX outcomes vs. efficiency/cost.
* Drive strategic initiatives across CEG such as improving Localization support in key growth markets, regulatory initiatives and partner closely with our commercial teams in order to improve partner/supplier pain points.
* Define clear problem statements and build business cases to define and prioritize customer/partner pain points and success metrics.
**Lead and Develop a High‑Performing Team**
* Set long‑term vision, strategy, and annual/quarterly OKRs for your team, aligning with CEG and Agoda-wide priorities.
* Manage and coach a team of project managers (and potentially people managers), building talent, capability, and succession within the Operational Excellence and Automation team.
* Provide structured feedback, mentoring, and support to enable your team’s growth and to consistently raise the bar for quality and impact.
* Build trusted relationships with senior leaders and stakeholders across CEG and other functions, effectively influencing priorities and decisions.
* Monitor project milestones, identify risks and dependencies, troubleshoot issues, and implement mitigation plans—acting at all times as the ultimate owner of the portfolio’s outcomes.
**What you’ll Need to Succeed:**
**Experience & Background**
* Freshers until 8+ years of experience in project/program management, operations, customer experience, process improvement, strategy, management consulting, or similar fields.
* Significant people leadership experience, including building and managing high‑performing teams (ideally including people managers and individual contributors).
* Proven track record of leading complex, cross‑functional initiatives from idea to implementation, with clear, measurable business impact.
* Experience working closely with Product/Technology/Data teams on technical or automation/AI-focused projects is highly advantageous.
**Technical & Analytical Skills**
* Strong analytical mindset; comfortable with numbers and quantitative problem solving. Able to define analysis structures, interpret data, challenge existing metrics, and make recommendations.
* Familiarity with data and analytics tools (e.g., SQL, Tableau, Metabase, VBA, or similar) and experience leveraging them to drive decisions.
* Comfort working with or overseeing workflow / automation / agent guidance tools, and the ability to engage in technical discussions with Product/Engineering/Data teams. Coding ability is a plus (you have to be willing to learn)
* Exposure to AI/ML‑driven solutions in an operational or CX context (e.g., chatbots, recommendation engines, routing, classification, or decision support tools) is a strong plus.
**CX, Process, and Delivery Skills**
* Demonstrated experience in process improvement and CX transformation, ideally in operations or customer support environments.
* Strong project and stakeholder management skills, with the ability to manage multiple initiatives in parallel, structure complex problems, and orchestrate cross‑functional teams.
* Experience defining and driving improvements in KPIs such as CSAT, NPS, SLAs, handle time, productivity, or cost‑to‑serve.
**Leadership, Communication & Ways of Working**
* Excellent communication and presentation skills in English, with the ability to influence and align stakeholders at all levels, including senior leadership.
* Ability to work effectively in a fast‑paced, dynamic, multicultural environment, comfortable with ambiguity and experimentation in a high‑velocity setting.
* A growth mindset and positive attitude: proactive, hands‑on, detail‑oriented, and with a strong sense of ownership and accountability.
* Eagerness to pitch new ideas, take initiative, and seek out opportunities for improvement; comfortable giving and receiving feedback.
* Professional experience with Microsoft Office tools (e.g., Excel, Word, PowerPoint). Experience with collaboration and project tracking tools is a plus.
**What we offer**
* Competitive compensation package (relocation support and visa support provided for successful overseas candidates)
* Exciting, high‑impact career opportunity with a major global OTA, including potential moves between teams and global locations. You will interact with departmental senior leadership regularly.
* Dynamic, multinational tech environment with colleagues from diverse educational and professional backgrounds.
* Continuous learning and development opportunities through corporate learning programs.
* Modern office space and convenient location at the heart of Bangkok Metropolitan, Hub of Asia.
**Please note that we may not be able to provide an immediate response or follow up on every application.**
#### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.
