This role focuses on providing exceptional support to merchants using the Ocha application. You will serve as the primary point of contact for inquiries regarding the Point of Sale system, terms of service, and promotional campaigns. The position requires a proactive approach to troubleshooting hardware and software issues, ensuring smooth operations for restaurant partners. You will collaborate with internal teams to resolve complex customer issues efficiently and maintain high service standards.

This role focuses on managing artist partnerships from initial relationship building through to campaign execution. You will act as the primary point of contact for artists and entertainment industry stakeholders, ensuring that all deliverables align with Shopee's strategic goals. The position requires a deep understanding of social trends and fandoms, particularly on platforms like X and Instagram, to identify and capitalize on real-time opportunities. You will work closely with cross-functional teams to coordinate budgets, timelines, and assets, while maintaining accurate records and providing operational support throughout the campaign lifecycle. The ideal candidate will possess strong negotiation skills and the ability to build lasting relationships with artists and agencies. You will be responsible for tracking performance metrics to evaluate success and identify areas for future collaboration. This role demands a proactive approach to problem-solving and the ability to manage multiple projects simultaneously under tight deadlines. A strong command of both Thai and English is essential for effective communication with diverse stakeholders.

This role involves conducting initial investigations into various types of misconduct, including driver-related issues, operational fraud, and internal policy violations. You will be responsible for gathering and analyzing evidence from multiple sources such as CCTV footage, system data, and operational records to build a comprehensive understanding of each case. The position requires close collaboration with cross-functional teams including Operations, HR, BI, and Legal to ensure all necessary information is collected efficiently. You will also be tasked with preparing detailed case summaries and investigation reports while maintaining accurate documentation of all activities. Additionally, you will support broader fraud prevention initiatives by tracking cases and assisting in the maintenance of investigation dashboards and reporting systems.