This role focuses on promoting store efficiency and ensuring high-quality service to meet defined targets. You will provide friendly and effective support for various services, including payments, usage inquiries, and account setup. Additionally, you will manage sales targets alongside the team and deliver basic food and beverage services within the True Sphere First Class environment. You will be responsible for managing daily operations smoothly, including financial management, inventory, and system maintenance. The role involves preventing fraud and corruption to protect company interests while recommending products and solutions. You will also handle after-sales service by addressing customer complaints and coordinating with other departments to ensure high customer satisfaction.

This role focuses on promoting store efficiency and ensuring high-quality service to meet defined targets. You will provide friendly and effective support for various services, including payments, inquiries, and account setup. The position involves managing sales targets with the team and delivering first-class service for food and beverages at True Sphere. You will manage daily operations smoothly, including financial management, inventory, and system controls while preventing fraud. The role requires recommending products, providing advice, and promoting True Group solutions. Additionally, you will handle after-sales service by resolving customer complaints and coordinating with other departments to ensure maximum customer satisfaction.

This role focuses on enhancing the efficiency of the True Sphere store operations to meet defined targets, including service quality and customer satisfaction. You will provide friendly and efficient service for various functions such as payments, usage inquiries, and account setup or promotion changes. The position involves basic food and beverage service within True Sphere, a first-class service environment, while jointly managing sales targets with the team. You will be responsible for co-working space operations, including serving food and beverages to customers and providing information about True Sphere, services, special privileges, and activities from True Block Card. In the Product & Sales area, you will work collaboratively to promote team service standards and maintain up-to-date product knowledge. You will manage daily operations smoothly, including finance, inventory, environment, and systems, while preventing fraud to protect company interests. You will also recommend products, provide advice, and promote sales of True products and basic solutions.

This role focuses on delivering exceptional customer service and driving sales performance within a retail environment. You will be responsible for handling transactions, managing inventory, and ensuring strict compliance with company standards. The position requires a service-oriented mindset and the ability to work effectively under pressure during peak hours. You will also be expected to support operational processes and maintain a positive brand image at all times. Key duties include providing professional assistance to customers, explaining complex products in simple terms, and resolving basic technical issues. You will actively recommend mobile packages, internet plans, and devices to meet sales targets. Additionally, you will manage front-office systems for activations and verify customer documents to ensure legal compliance.

This role focuses on delivering exceptional customer service and driving sales performance within a True Branding retail environment. The position requires operating front-office systems for activations, managing transactions, and ensuring strict compliance with company standards and safety protocols. You will be responsible for explaining complex telecom concepts to customers, resolving technical issues, and maintaining accurate inventory records. The role demands the ability to work effectively under pressure during peak hours while collaborating with the team to achieve daily sales targets and operational goals.

This role focuses on delivering exceptional customer service and driving sales performance within a retail environment. You will be responsible for handling transactions, managing inventory, and ensuring strict compliance with company standards. The position requires a service-oriented mindset and the ability to work effectively under pressure during peak business hours. You will also collaborate closely with the team to achieve store targets and maintain a positive brand image. Key duties include providing professional assistance to customers, explaining complex products in simple terms, and resolving basic technical issues. You will operate front-office systems for activations and price plan changes while verifying customer documents for legal compliance. Additionally, you will manage payments accurately and execute daily operational procedures to ensure a smooth customer experience.

This role focuses on delivering exceptional customer service and driving sales performance within a retail environment. You will be responsible for handling transactions accurately, explaining complex products simply, and ensuring strict compliance with company standards. The position requires a proactive approach to up-selling and cross-selling to meet specific KPIs while maintaining a positive brand image. You will manage daily store operations, including opening and closing procedures, inventory checks, and system documentation. The role involves working under pressure during peak periods and collaborating effectively with the team to achieve branch targets. Candidates must be adaptable, mobile, and willing to relocate to various branches as needed.

This role focuses on promoting operational efficiency within the True Sphere environment to meet defined targets, ensuring high service quality and customer satisfaction. The position involves providing friendly and efficient service for various functions, including payments, inquiries, and account setup. Additionally, the role entails managing basic food and beverage services and collaborating with team members to achieve sales goals. Key responsibilities include serving customers at the co-working space, providing information about True Sphere services and True Block Card benefits, and working effectively within a team to maintain product knowledge. The role requires managing daily operations, including finance, inventory, and system management, while preventing fraud to protect company interests. You will also be responsible for recommending products, offering advice, and promoting sales of True products and solutions. The position requires handling after-sales service by efficiently managing financial and inventory systems. You will receive customer complaints, resolve issues, and provide necessary information to ensure customer satisfaction. This involves coordinating with relevant departments to address problems promptly and maintaining a professional demeanor and attitude throughout the service process.

The Operations team at Shopee manages the end-to-end customer journey, from product search to delivery. This role involves leading a customer service team within the FBS (Financial Business Solutions) division to ensure high-quality support and operational excellence. You will be responsible for driving team performance, managing daily workflows, and ensuring agents adhere to technical and service protocols. The position requires a hands-on approach to coaching, training, and performance monitoring to maintain service standards and meet business commitments. As a Team Lead, you will own the team's KPIs and conduct root cause analysis when performance fluctuates. You will ensure smooth collaboration with sellers by managing notifications and escalations effectively. The role demands strong leadership skills to mentor a team of agents and foster a service-oriented culture. You will also oversee the implementation of daily processes to guarantee service levels are consistently met.