The Guest Services Agent at Anantara Riverside Bangkok Resort, part of Minor Hotels' Anantara luxury brand, is responsible for delivering warm, personalized front office service. Duties include handling guest check-in and check-out, managing inquiries and complaints, processing billing and payments, coordinating with Housekeeping and other departments, and promoting hotel facilities. The role requires acting as an information provider, problem solver, and hotel representative to ensure the highest standards of Anantara hospitality. Candidates should hold a Bachelor's degree in Hospitality Management, Tourism, or a related field, with at least one year of front office or guest service experience in a luxury hotel preferred. Strong English communication, problem-solving skills, a guest-oriented mindset, and flexibility to work shifts, weekends, and public holidays are required.
Browse Jobs & Search Results
Agoda is hiring a Regional Manager, Operations to build and lead a new intervention-focused team within its Customer Experience Group. Reporting to the Associate Director, Operations, the role manages 8-10 Team Managers handling escalated or difficult customer cases, driving KPIs, and partnering cross-functionally to address root causes and refine processes as the function scales. The position requires 5 years of people leadership experience including managing managers, a background in contact centers, operations, or customer service, strong analytical skills, and English proficiency. Experience in travel-related operations is expected, and candidates must be based in or willing to relocate to Bangkok or Kuala Lumpur, with a relocation package offered.
The Customer Service Agent supports the Minor Customer Contact Center in Bangkok by responding to customer calls, emails, chats, WhatsApp, LINE, and related channels. The role handles inquiries and concerns, assesses customer needs, recommends hotels, processes reservations, confirms payment methods, and records and updates reservation details. The agent also gathers information for group and event inquiries, maintains administrative procedures, supports upselling and cross-selling, and works toward personal and team targets. The posting requires strong customer care, quick and accurate problem-solving, and a polite, empathic, professional manner. Candidates must be able to learn and follow customer service procedures and policies, refer issues to managers when necessary, maintain knowledge of room types and availability, and use company systems effectively. Understanding of regional and local markets, competitors, events, seasonality, and booking patterns is also expected.
The Guest Service Center Agent at Anantara Riverside Bangkok Resort serves as a key representative of the hotel and the Anantara brand, handling telephone inquiries, transferring calls, providing hotel information, receiving food orders for Room Service, and resolving guest issues with professionalism. The role involves maintaining knowledge of hotel products and services, completing monthly complaint reports, coordinating with all departments, attending briefings and training, and ensuring the highest standards of guest service. Candidates should hold a Bachelor's degree or Diploma in Hotel Management, Hospitality, Tourism, Business Administration, or a related field, with prior experience in guest service, front office, or call centre roles preferred. Strong communication, telephone etiquette, problem-solving skills, English proficiency, and familiarity with Microsoft Office and hotel systems are required.
The Guest Service Center Agent at Anantara Siam Bangkok Hotel provides prompt, warm, and personalized assistance to guests through telephone and other communication channels. The role handles guest requests, enquiries, and service coordination efficiently while supporting a seamless experience aligned with Anantara’s luxury hospitality standards. The posting is for a full-time position in Bangkok, Thailand. It emphasizes genuine hospitality, including generosity, warmth, and heartfelt service, but the available description does not state specific education, technical, or prior-experience requirements.
The Customer Service Agent handles incoming calls, emails, chats, WhatsApp, LINE, and other customer channels for Minor Hotels’ Customer Contact Center in Thailand. Duties include answering questions, troubleshooting concerns, recommending hotels, processing or amending reservations, confirming payment methods, recording customer interactions, and supporting room, group, and event inquiries. The agent also promotes hotels, closes, upsells, and cross-sells services, helps maximize room revenue, and gathers information for group and event inquiries. The posting requires fast, polite, empathetic, and professional service, strong customer-care skills, the ability to assess customer needs, familiarity with local market and seasonal booking patterns, and adherence to service, security, safety, and administrative procedures.
The Customer Services Agent supports daily operations at Bangkok LIFE at The St. Regis Bangkok. Duties include serving as the first point of contact, managing guest and member relationships, handling enquiries and complaints, recommending relevant programmes, coordinating appointments with Medical and Wellness teams, maintaining guest profiles, supporting bookings, and conducting facility tours. The successful candidate should explain longevity, wellness, biohacking, medical and recovery services, distinguish wellness from medical services, and communicate approved information accurately. The role requires a bachelor’s degree, at least two years in hospitality or a related guest-service field, fluent English, strong communication and relationship-building skills, and a professional, service-oriented approach.
The Guest Services Agent at Avani Riverside Bangkok Hotel serves as a key representative of the Avani+ brand, creating powerful first impressions for guests. The role combines front desk duties with guest relations, acting as information provider, problem solver, salesperson, and coordinator while delivering service with politeness and efficiency. Responsibilities include handling check-ins and check-outs, managing room assignments, addressing guest inquiries, coordinating with Housekeeping on room status, processing payments, and maintaining positive working relationships across hotel departments. Candidates need a diploma or bachelor's degree in hospitality or a related field, prior front office or guest service experience in a 4-5 star hotel, fluent English, strong communication skills, and proficiency with hotel PMS systems. Flexible availability including weekends and public holidays is required.
The Guest Service Agent at Anantara Siam Bangkok Hotel, part of Anantara Hotels & Resorts, delivers professional and personalized service throughout the guest journey. Responsibilities include managing check-in and check-out, handling enquiries and requests, processing reservations and payments, and maintaining accurate guest records while upholding Anantara's luxury hospitality standards. The role works closely with all hotel departments to anticipate guest needs, resolve concerns efficiently, and create memorable experiences. Candidates should be driven by a passion for generosity, warmth, and heartfelt hospitality, reflecting the brand's Thai-rooted sense of authentic service.
Agoda is hiring a Support Associate based in Bangkok to join its Customer Support Team, providing in-person, real-time help to guests and partners in Thai and English across phone, email, and chat channels. The role involves handling a high volume of booking-related inquiries, taking end-to-end ownership of issues such as changes, cancellations, and payments, working rotational shifts on a 24/7 schedule, and collaborating with team leaders and other teams to resolve complex cases. Candidates need native-level Thai and proficient English, strong customer focus, problem-solving skills, and the ability to stay professional under pressure. Prior customer support, contact center, or travel/e-commerce experience is a plus. The position follows a hybrid model, primarily work-from-home with on-site collaboration roughly one week out of every eight.