True Digital Park, Sukhumvit 101, BangkokNot specified
**About the role:**
You will be responsible for driving user acquisition and engagement for our digital wallet and financial services platform. You will work closely with the product, marketing, and engineering teams to identify and prioritize growth opportunities, and develop and execute strategies to achieve our growth goals. You will be responsible for maintaining a deep understanding of our customers and their needs, and using this knowledge to inform product decisions.
**Job Description**
* Define and track key performance indicators (KPIs) for user acquisition and engagement, and use data to inform product and marketing decisions
* Develop and execute growth strategies, including product features, marketing campaigns, and partnerships
* Work closely with the product and engineering team (both internal and external) to implement growth features and optimizations
* Collaborate with the marketing/commercial team to develop and execute integrated campaigns that drive user acquisition and engagement
* Monitor and analyze user behavior and engagement, and use data to inform product decisions
* Continuously test and optimize growth strategies to improve performance
* Communicate progress and results to stakeholders and leadership team
**Requirements**
* 2-3+ years of experience in a growth or product management role
* Strong analytical skills and experience using data to inform decisions
* Understanding of computer science, data structure and algorithms
* Experience in digital product development and user acquisition and engagement
* Project management skills and ability to drive cross-functional teams
* Good communication and presentation skills
* Familiarity with mobile app and web analytics tools (Mixpanel and Braze would be a plus)
* Strong problem-solving skills and ability to think creatively
* Ability to work with engineers and to understand technical challenges
E-COMMERCE & DIGITAL SOLUTIONS
location_on Bangkok
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Qaulifications
● Full working rights for Thailand.
● 2+ years working experience as a software developer.
● Delivers highest quality software by testing code thoroughly.
● Adept with the tools, applications, and processes used for software development.
● Understand the business requirements, software specifications and architecture designs provided by the technical lead and apply them in completing the assigned task.
● Programming languages: Java Spring Boot, Angular or React
Location: True Digital Park, Bangkok
Job Description
* Conduct regular reconciliations of reports to ensure accuracy and completeness of financial records
* Manage the payment process, including initiating payments, verifying payment details, and reconciling accounts payable transactions
* Ensure compliance with relevant regulations and internal controls governing consignment transactions
* Proceed financial transactions, including document review, data entry, and verification of transaction details
* Serve as a point of contact for clients regarding consignment finance transactions, addressing inquiries, and providing assistance as needed
* Collaborate with cross-functional teams, including procurement, finance (AR/AP), and operations, to support projects and initiatives
* Work with different departments to understand the mechanics of coupons, campaigns and other e-commerce related features
* Prepare regular reports for internal stakeholders and external partners as required
* Perform other tasks as assigned
Qualifications
* Bachelor’s degree in accounting, finance, purchasing, economics or relevant fields
* 5+ years of experience in finance operations
* Experience working in or with e-commerce platforms is a plus
* Excellent Microsoft Office proficiency is required
* Able to communicate and coordinate with internal stakeholders
* Ability to work under pressure and in a fast-paced environment
* High sense of responsibility and high attention to detail
Data Analysis and Interpretation:
* Proficiently analyze intricate datasets to identify trends, patterns, and outliers.
* Unearth insightful correlations and present findings in a clear, understandable manner.
* Translate raw data into actionable insights that drive client business objectives.
Client Collaboration:
* Engage with clients to understand their unique business needs and challenges.
* Translate client requirements into comprehensive project scopes and deliverables.
* Foster strong client relationships through effective communication and partnership.
Strategic Recommendations:
* Leverage your analytical prowess to provide informed recommendations to clients.
* Collaborate with cross-functional teams to implement data-driven strategies.
* Contribute to client success by helping them make informed, growth-oriented decisions.
Data Visualization and Reporting:
* Create visually compelling dashboards, reports, and presentations.
* Tailor data visualizations to resonate with both technical and non-technical audiences.
* Communicate complex insights using accessible and engaging visual aids.
Process Enhancement:
* Identify operational inefficiencies within client workflows using data-driven insights.
* Propose process improvements and streamlined solutions to optimize client operations.
* Assist clients in adopting best practices for leveraging data effectively.
Requirement Gathering and Documentation:
* Conduct thorough requirement elicitation sessions with clients.
* Document precise business and technical requirements for successful project execution.
* Ensure clear communication and alignment between stakeholders and technical teams.
Collaborate with cross-functional team members within and across business units to leverage internal product knowledge and expertise for optimum efficiency.
Interact with product management, project management and development teams to develop a strong understanding of the project and testing objectives.
Design and create test cases and scripts to address business and technical use cases.
Work closely with developers to design test criteria and develop automated tests.
Lead and develop the automation strategy/effort and generate scripts to perform automated testing cycles using Robot framework, Python, Shell script
Perform both Manual and Automation testing, performance testing, End to End testing.
Participate in the architecture and design of a feature early in the development cycle, influencing it to drive quality and adherence to specifications.
Create documentation for QA process
Maintain regular and punctual attendance at work.
Owns continuous improvement for existing and new processes.
All other duties as assigned
True Digital Park, Bangkok (Hybrid working)Not specified
**Roles and Responsibilities**
* Design and implement scalable, reliable, and efficient data pipelines for ingesting, processing, and storing large amounts of data from a variety of sources using cloud-based technologies, Python, and PySpark.
* Build and maintain data lakes, data warehouses, and other data storage and processing systems on the cloud.
* Write and maintain ETL/ELT jobs and data integration scripts to ensure smooth and accurate data flow.
* Implement data security and compliance measures to protect data privacy and ensure regulatory compliance.
* Collaborate with data scientists and analysts to understand their data needs and provide them with access to the required data.
* Stay up-to-date on the latest developments in cloud-based data engineering, particularly in the context of Azure, AWS and GCP, and proactively bring new ideas and technologies to the team.
* Monitor and optimize the performance of data pipelines and systems, identifying and resolving any issues or bottlenecks that may arise.
**Qualifications**
* Bachelor’s or Master’s degree in Computer Science, Data Science, or a related field.
* Minimum of 5 years of experience as a Data Engineer, with a strong focus on cloud-based data infrastructure.
* Proficient programming skills in Python, Java, or a similar language, with an emphasis on Python.
* Extensive experience with cloud-based data storage and processing technologies, particularly Azure, AWS and GCP.
* Familiarity with ETL/ELT tools and frameworks such as Apache Beam, Apache Spark, or Apache Flink.
* Knowledge of data modeling principles and experience working with SQL databases.
* Strong problem-solving skills and the ability to troubleshoot and resolve issues efficiently.
* Excellent communication and collaboration skills to work effectively with cross-functional teams.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
**Get to Know our Team:**
The Fintech Commercial team is the glue between external Fintech partners (schemes, PSPs, issuers) and Agoda’s Finance department. We represent the business side of Agoda’s “Pay-in” (Consumer Payments) and “Pay-out” (Business payments) pillars within the Agoda Fintech ecosystem. Together with our Fintech partners and cross-functional stakeholders, we identify and implement payments optimization initiatives, launch new payment methods and drive Fintech innovation across Agoda.
**The Opportunity:**
We are looking for a talented, results-oriented Payments Operations Analyst to join the Agoda finance team. You will:
* Analyze payment partner commercials
* Validate strategic deals and own invoice reconciliation
* Run financial analysis and data-driven insights
* Drive business case development for new fintech initiatives
This is an ideal role for someone with 2–4 years’ experience in Finance, Fintech/Tech, or Consulting industries, who wants exposure to payments partner management at scale.
Successful candidates tend to have strong analytical and data skills and are self-starters who are comfortable working in environments defined by volatility, uncertainty, complexity and ambiguity. In addition, good performers in this role are organized, possess effective interpersonal skills and can successfully partner with cross functional teams in a result-oriented manner.
**In this Role, you’ll get to own:**
**Commercial Operations & Controls**
* Perform monthly reconciliation of fintech partner commercials (PSPs, Payment schemes, etc.) on a timely basis
* Validate partner invoices against contractual terms and transaction-level data
* Ensure reconciliation data pipelines remain accurate and complete by coordinating with BI and external partners
* Be the trusted owner of reconciliation controls, maintaining clear documentation and partnering with stakeholders to ensure smooth audit walkthroughs each cycle
* Maintain documentation trails and process controls in accordance with Finance governance
**What You’ll Need to Succeed:**
**Required**
* Bachelor’s degree in Finance, Accounting, Economics, Business, or related field
* Minimum 2 years of experience in:Consulting (Big4 preferred), Corporate Finance, Fintech / Payments, Commercial Finance or Deal Analytics
* Advanced Excel skills: financial modeling proficiency required
* Analytical mindset with strong quantitative skills
* Detail-oriented with strong internal control awareness
* Good written and verbal communication skills in English
**Preferred**
* Experience in payment ecosystem (PSPs, Payment schemes, etc.)
* Exposure to SQL or data querying tools
* Experience building structured business cases for senior stakeholders
* Experience working cross-functionally in fast-paced environment
* Knowledge of OTA business models (Merchant, Agency, Commission-based etc.)
#### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.
This role is responsible for leading a portfolio of global operational excellence and automation initiatives in the Customer Experience Group (CEG), with a focus on:
(i) automation, AI, and tooling to enhance customer and agent experience, and
(ii) process optimization and CX improvements across the post‑booking customer journey.
You will lead a high‑performing team of project managers/experts to drive measurable impact on customer satisfaction, efficiency, quality, and cost. The role combines strategic problem solving, hands‑on data-driven execution, and strong stakeholder management with both technical (Product/Tech/Data) and non-technical (Operations/Support/Commercial) teams.
**In this Role, you’ll get to:**
**Lead and Own a Portfolio of Transformational Initiatives**
* Own from end‑to‑end a collection of projects and/or areas of business in CEG (global coverage), spanning automation/AI and process excellence initiatives.
* Prioritize, plan, and drive initiatives that improve mission‑critical metrics: customer satisfaction (e.g., CSAT), service levels, automation quality, productivity, cost efficiency, and employee/agent engagement.
* Ensure CEG readiness to support Agoda’s new business and product initiatives by working closely with Product, Engineering, Data, Marketing, Strategic Partnerships, Partner Services, Finance, Legal, and other CEG teams.
**Drive Automation & AI driven solutions**
* Identify opportunities to leverage automation, AI, and tooling across customer and agent journeys (e.g., self‑service, workflow automation, AI quality testing).
* Partner with Product Management / Technology / CEG teams to design, prioritize, and implement solutions, from experimentation and configuration through to global rollout and impact measurement.
* Oversee the configuration and governance of operational flows and low‑code/automation tools, ensuring solutions are robust, scalable, and aligned with business goals and CX standards.
**Shape End‑to‑End Customer & Process Improvements**
* Continuously improve CEG end‑to‑end processes across the post‑booking journey to remove pain points, and improve operational performance through targeted initiatives and data driven insights.
* Own and evolve frameworks and roadmaps for how we continuously improve our internal Standard Operating Procedures (SOPs) and related processes; balancing CX/PX outcomes vs. efficiency/cost.
* Drive strategic initiatives across CEG such as improving Localization support in key growth markets, regulatory initiatives and partner closely with our commercial teams in order to improve partner/supplier pain points.
* Define clear problem statements and build business cases to define and prioritize customer/partner pain points and success metrics.
**Lead and Develop a High‑Performing Team**
* Set long‑term vision, strategy, and annual/quarterly OKRs for your team, aligning with CEG and Agoda-wide priorities.
* Manage and coach a team of project managers (and potentially people managers), building talent, capability, and succession within the Operational Excellence and Automation team.
* Provide structured feedback, mentoring, and support to enable your team’s growth and to consistently raise the bar for quality and impact.
* Build trusted relationships with senior leaders and stakeholders across CEG and other functions, effectively influencing priorities and decisions.
* Monitor project milestones, identify risks and dependencies, troubleshoot issues, and implement mitigation plans—acting at all times as the ultimate owner of the portfolio’s outcomes.
**What you’ll Need to Succeed:**
**Experience & Background**
* Freshers until 8+ years of experience in project/program management, operations, customer experience, process improvement, strategy, management consulting, or similar fields.
* Significant people leadership experience, including building and managing high‑performing teams (ideally including people managers and individual contributors).
* Proven track record of leading complex, cross‑functional initiatives from idea to implementation, with clear, measurable business impact.
* Experience working closely with Product/Technology/Data teams on technical or automation/AI-focused projects is highly advantageous.
**Technical & Analytical Skills**
* Strong analytical mindset; comfortable with numbers and quantitative problem solving. Able to define analysis structures, interpret data, challenge existing metrics, and make recommendations.
* Familiarity with data and analytics tools (e.g., SQL, Tableau, Metabase, VBA, or similar) and experience leveraging them to drive decisions.
* Comfort working with or overseeing workflow / automation / agent guidance tools, and the ability to engage in technical discussions with Product/Engineering/Data teams. Coding ability is a plus (you have to be willing to learn)
* Exposure to AI/ML‑driven solutions in an operational or CX context (e.g., chatbots, recommendation engines, routing, classification, or decision support tools) is a strong plus.
**CX, Process, and Delivery Skills**
* Demonstrated experience in process improvement and CX transformation, ideally in operations or customer support environments.
* Strong project and stakeholder management skills, with the ability to manage multiple initiatives in parallel, structure complex problems, and orchestrate cross‑functional teams.
* Experience defining and driving improvements in KPIs such as CSAT, NPS, SLAs, handle time, productivity, or cost‑to‑serve.
**Leadership, Communication & Ways of Working**
* Excellent communication and presentation skills in English, with the ability to influence and align stakeholders at all levels, including senior leadership.
* Ability to work effectively in a fast‑paced, dynamic, multicultural environment, comfortable with ambiguity and experimentation in a high‑velocity setting.
* A growth mindset and positive attitude: proactive, hands‑on, detail‑oriented, and with a strong sense of ownership and accountability.
* Eagerness to pitch new ideas, take initiative, and seek out opportunities for improvement; comfortable giving and receiving feedback.
* Professional experience with Microsoft Office tools (e.g., Excel, Word, PowerPoint). Experience with collaboration and project tracking tools is a plus.
**What we offer**
* Competitive compensation package (relocation support and visa support provided for successful overseas candidates)
* Exciting, high‑impact career opportunity with a major global OTA, including potential moves between teams and global locations. You will interact with departmental senior leadership regularly.
* Dynamic, multinational tech environment with colleagues from diverse educational and professional backgrounds.
* Continuous learning and development opportunities through corporate learning programs.
* Modern office space and convenient location at the heart of Bangkok Metropolitan, Hub of Asia.
**Please note that we may not be able to provide an immediate response or follow up on every application.**
#### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.
Agoda Finance doesn’t sit on the sidelines. We sit at the table where decisions get made — and we make sure those decisions are backed by the sharpest financial thinking in the room.
We’re looking for someone who sees a set of financials and immediately asks “what does this tell us, and what should we do about it?” Someone who can walk into a room of senior stakeholders, command their attention, and translate complex financial realities into clear, compelling narratives that drive action.
If you’ve spent your career building something — better processes, stronger controls, smarter reporting — and you’re ready to do it at scale, across borders, and at one of Asia’s most dynamic tech companies, this is your seat.
**In This Role, You’ll Get To**
**International Financial Reporting**
* Lead financial reporting across multiple jurisdictions — owning the numbers, the narrative, and the decisions that follow.
Be the go-to voice for financial performance analysis that shapes how Agoda’s leadership thinks about the business.
Partner directly with Booking Holdings and affiliated global brands on cross-entity financial matters.
**Build What Doesn’t Exist Yet**
* Take the lead on high-impact finance projects — new payment methods, new product launches, new market entries.
Design the data flows, workflows, and control frameworks that will underpin Agoda’s next chapter.
Drive UAT, post-go-live monitoring, and continuous improvement — from concept to execution.
**Controls & Compliance That Actually Work**
* Own the internal control environment across jurisdictions — SOX, Anti-Corruption, Corporate Policy — not as a checkbox exercise, but as a genuine competitive advantage.
Oversee reconciliations across all significant balance sheet accounts and ensure exceptions are surfaced, understood, and resolved.
Translate accounting policy into practical, operational guidance that teams can actually use.
**Tax Intelligence**
* Navigate corporate income tax, withholding tax, and indirect tax obligations across the countries where Agoda operates.
Equip the Tax team with the precise, timely information they need to stay compliant and ahead of risk.
**Lead, Develop, Elevate**
* Build a team that’s better because of you — through coaching, mentorship, and setting a standard of excellence.
Create an environment where smart people are challenged, supported, and growing.
**What You’ll Need to Succeed**
* **15+ years**of progressive finance and accounting experience, including meaningful time at management level.
A track record of**owning financial reporting end-to-end**— not just producing it, but improving it.
Deep fluency in**local GAAP and/or US GAAP**, internal controls, and multi-jurisdictional compliance.
The ability to**lead through complexity**— across teams, time zones, and competing priorities.
Exceptional communication skills — you can present to a CFO and coach a junior analyst in the same afternoon.
Advanced Excel skills and comfort working in a data-rich environment.
A**Bachelor’s or Master’s degree**in Accounting or Finance.
**It’s Great If You Have**
* Professional accounting qualification such as **CPA, ACCA, CA, CMA** or equivalent
**SQL and data analysis skills**— because the best finance leaders don’t wait for the data team to answer their questions.
Experience working in or with**high-growth tech companies**or complex multinational structures.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
This role is Bangkok Based. (Relocation Provided)
We are looking for a Korean Linguist and Localization Expert to join our team and help improve localization of multiple Agoda products. Join our international team in a beautiful central Bangkok location and work in a fun and fast-paced environment!
**Responsibilities:**
* Monitor the quality of translated content across all customer-facing channels such as site updates, hotel content, press releases, travel articles, promotional emails and newsletters
* Collaborate closely with internal teams and vendors to meet deadlines and quality expectations
* Maintain localization assets such as style guides, glossaries, and translation memories
* Support urgent translation requests as needed
* Conduct product reviews for inconsistencies and localization issues
* Lead arbitration reviews when required and escalate recurring issues to managers to maintain an LQA score above 90%
* Evaluate, onboard, and manage translation vendors and freelancers, including the invoicing process
* Improve AI prompt engineering to generate better translation output for the Korean markets
* Support research and content experimentation to improve content performance and user engagement.
* Participate in training initiatives related to specific ownership areas led by other Language Experts
* Provide cultural and linguistic guidance for the Korean markets
* Promote localization best practices by participating in translation quality audits and benchmarking activities.
**Desired skills and experience:**
* Native-level fluency in Korean, with exceptional writing, editing, and proofreading skills, and a strong command of grammar, tone, and style.
* Bachelor’s degree or higher in Linguistics, Translation, Korean Language, Literature, or a related field.
* Proven experience in translation and localization, ideally in a professional setting, with hands-on experience using CAT tools such as MemoQ, or similar platforms.
* Strong proficiency in English, with the ability to accurately understand source content and adapt it naturally for Korean-speaking audiences.
* Excellent internet research skills, with the ability to verify terminology, cultural nuances, and market-specific language usage.
* Highly organized and detail-oriented, with strong time management skills and the ability to manage multiple tasks and meet tight deadlines in a fast-paced environment.
* Proficient in Microsoft Office Suite, especially Word, Excel, and PowerPoint.
* Experience in the travel, hospitality, or e-commerce industry is an advantage, particularly with customer-facing or marketing content.
