Customer Manager - Makro Body & Face at Unilever - Unilever

This role involves developing strategic business plans and joint plans for specific categories and customers. The position requires collaborating with Category and Channel Teams to create integrated promotional plans and managing customer promotion investments. The employee will act as an ambassador for Unilever, participating in account manager meetings to find business solutions. Key duties include negotiating trade terms and funding, managing customer investments, and delivering on agreed plans to achieve objectives like Net new items, Share of basket, and Distribution.

Develops the customer strategic business plan for his/her respective category and customers

Work out a joint customer business plan for his/her respective category and customers

Works in close collaboration with the Category and Channel Team for the category and channel input, and with customer marketing teams for the specific channel plan

Develops optimal integrated promo plan (incl. selling the plan to the customer) and manage promo investments

Closes the deal with the Customer by negotiating the trade terms, trade funding, and counterparts according to the Unilever strategy on his/her category

Bachelor’s or master’s degree in business administration, marketing or related field

Overall, Sales & Marketing experience with customer facing role at least 3 years

Experienced in FMCG industry is preferred

Strong track record of success with prior experience in Key Account Management/Modern Trade/Channel Development

Skilled in developing and implementing customer/channel investment strategy

Experience in Marketing, Trade Marketing is desirable