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Listing record updated: August 21, 2026. We archive records after 60 days without an update. This date does not confirm that the employer is still hiring.

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About the position

LINE MAN Wongnai is Thailand's leading on-demand delivery and lifestyle e-commerce platform. We are seeking a Collections Manager to oversee the end-to-end recovery strategy for our Rider and Merchant portfolios. You will lead both in-house collection teams and external agencies, driving performance through data-driven insights and operational excellence. This role requires building scalable collection workflows, implementing innovative AI-driven solutions, and ensuring compliance with Thai regulations while optimizing recovery rates and minimizing bad debt.

Responsibilities

  • Own the end-to-end collection and recovery strategy across Rider and Merchant portfolios
  • Build and manage collection teams, workflows, and operating processes
  • Lead in-house collection performance, including productivity, KPIs, and commission structures
  • Manage external collection agencies, overseeing performance, ROI, and portfolio allocation
  • Build collection performance reporting and visibility to drive strategic actions
  • Develop and implement settlement, refinance, restructuring, and payment plan policies
  • Drive voice bot and AI collection initiatives to improve efficiency and scalability
  • Collaborate with relevant teams to leverage internal collection tools and recovery levers
  • Own continuous improvement of the end-to-end collection process, including write-off procedures

Requirements

  • 5+ years of experience in collections or recovery operations, preferably in Fintech, unsecured consumer lending, or gig-economy platforms
  • 3+ years of people management experience covering both in-house collection teams and external agencies
  • Strong analytical skills with experience in capacity planning, vintage analysis, flow rates, and agency performance metrics
  • Experience with automated repayment systems, CRM/collection platforms, and auto-dialers
  • Strong knowledge of the Thai Debt Collection Practices Act and relevant BOT regulations
  • Can-do attitude with strong ownership and accountability
  • Zero-to-one mindset with the ability to build and improve processes from the ground up
  • Proactive and adaptable, comfortable working in a fast-paced and ambiguous environment
  • Strong problem-solving, execution, and result-oriented mindset

Nice to have

  • Experience in the gig-economy or food delivery sector
  • Advanced knowledge of AI and machine learning applications in collections
  • Strong leadership skills in cross-functional team environments

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