Collections Senior Analyst

The Collections Senior Analyst is responsible for managing collections from hotel partners across various product offerings. This role involves working closely with hotel partners to manage the collection of commissions and marketing campaign fees. The analyst will coordinate with various stakeholders across Agoda to improve operational and collection efficiency. The position is based in Bangkok, Thailand, and offers relocation support.

Managing a portfolio of outstanding receivables through persistent follow-ups and prompt dispute resolutions.

Recover overdue payments from partners via calls and emails.

Establish contact with hotel owners/management personnel directly to negotiate and ensure prompt collection of outstanding balances.

Monitor, update, and manage invoice statuses in the CRM system.

Respond to partner inquiries via email within requisite TATs.

Follow standard operating procedures (SOPs) for handling disputes and discrepancies.

Work closely with the Account Receivable team to provide evidence of payments.

Identify and escalate cases to our partner Debt Collection Agency (DCA) in case the overdue remains uncollected.

Identify and resolve pain points in the collection’s workflow to improve efficiencies and collection rates.

Assist with operational activities, including report preparation and data submissions.

Preferred background in collections within the finance or tourism industry.

Strong in negotiation, excellent problem-solving abilities and communication skills.

Highly organized, detail-oriented, and proactive.

Confident and takes ownership of tasks.

Approaches challenges with passion, innovation, determination, and decisiveness.

Ability to work efficiently and independently in a fast-paced environment.

Quick learner and aligned with Agoda values.

Proficiency in Microsoft Excel and other relevant software tools.

Willing to work for midnight shift.

Review Hiring Process Guidelines before the interview.