Key Account Manager - FBS Seller Incubation

This role focuses on managing and growing a portfolio of high-potential sellers by driving FBS adoption and performance. You will own the seller incubation journey, ensuring a smooth transition from onboarding to scaling operations. The position requires developing data-driven growth plans and monitoring key metrics to optimize fulfillment efficiency and inventory availability. You will act as the primary point of contact for sellers, building strong relationships to ensure successful collaboration and business growth.

You will collaborate closely with internal teams across Operations, Marketing, Product, and Warehouse to resolve issues and enhance the seller experience. The role involves identifying seller pain points and providing tailored solutions to improve stock health and operational efficiency. Additionally, you will gather seller feedback to drive continuous improvements in FBS products, processes, and policies.

• Manage and grow a portfolio of high-potential sellers by driving FBS adoption and performance
• Own the seller incubation journey from onboarding, activation, to scaling FBS contribution
• Develop and execute seller growth plans based on data analysis and business insights
• Monitor key performance metrics such as FBS ADO, inbound volume, and stock health
• Build strong relationships with sellers and act as the main point of contact
• Collaborate with internal teams to resolve issues and improve seller experience
• Gather seller feedback to provide insights for improving FBS products and processes

• Bachelor’s degree or above with 2+ years of experience in account management, business development, or e-commerce
• Experience managing sellers, merchants, or external partners is preferred
• Strong communication, negotiation, and stakeholder management skills
• Analytical mindset with the ability to use data to identify opportunities and drive actions
• Self-motivated, proactive, and comfortable working in a fast-paced environment
• Strong ownership and problem-solving skills
• Experience in e-commerce fulfillment, logistics, or marketplace operations is a plus
• Chinese speakers preferred