Bangkok, Thailand
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Listing record updated: November 14, 2026. We archive records after 60 days without an update. This date does not confirm that the employer is still hiring.
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The Department Manager leads Campaign Operations and Product Listing teams at CP Axtra (Makro Pro) in Bangkok, overseeing end-to-end e-commerce campaign execution, CMS management, and product content quality across digital platforms. The role drives operational excellence, workflow automation, and data-driven improvements while collaborating with Technology, Marketing, Design, and Commercial teams to enhance platform performance and scalability.
The position requires a bachelor's degree and 7-10 years in e-commerce or digital content operations, including 3-5 years managing teams. Candidates need strong CMS, analytical, and cross-functional stakeholder skills, with proficiency in Excel and BI tools such as Power BI or Looker Studio. Excellent Thai and English communication skills are required.
Lead, coach, and develop Campaign Operations and Product Listing teams to achieve operational KPIs and business objectives
Oversee end-to-end campaign operations, including content setup, scheduling, publishing, quality assurance, and post-launch monitoring
Oversee product listing operations, including product information, images, content accuracy, and catalog quality
Act as the key operational contact between Campaign Operations, Product Listing, Technology, Design, Marketing, and Commercial teams
Define, monitor, and analyze operational KPIs covering productivity, accuracy, quality, turnaround time, and SLA performance
Bachelor's degree or higher in Business Administration, Marketing, E-commerce, Digital Business, Information Systems, or related fields
At least 7-10 years of experience in E-commerce Operations, Digital Content Operations, Campaign Operations, or related functions, including 3-5 years in a people management role
Strong understanding of CMS platforms, digital campaign execution, product listing operations, and e-commerce workflows
Strong analytical skills with proficiency in Excel / Google Sheets and experience using BI or dashboard tools such as Power BI or Looker Studio
Excellent Thai and English communication skills, both written and spoken
Experience with Strapi or other headless CMS platforms; product information management (PIM) and catalog management; Jira and Agile methodologies; process automation and operational transformation; SQL and data visualization; retail, omnichannel, or marketplace experience; AI-driven workflow automation including AI agents
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