Position overviewPosted 1 day ago

Operational Excellence Coordinator (10-month contract) (Bangkok-Based, No Visa Provided)

Agoda →
contractOpen to candidates seeking their first professional role, especially recent graduates

Bangkok, Thailand

Compensation
THB 25,000 - THB 40,000
THB / month

Estimated range. Confirm compensation with the employer.

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Listing record updated: November 13, 2026. We archive records after 60 days without an update. This date does not confirm that the employer is still hiring.

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About the position

This is a 10-month contract role within Agoda’s Strategic Partnerships department, based in Bangkok, Thailand. The position focuses on payment discrepancies and disputes between Agoda and its partners. The coordinator will investigate disputes, work with partners to find mutually acceptable solutions, identify process improvements, provide daily partner support, and collaborate with colleagues across departments. The posting welcomes recent graduates and first-time professionals, while requiring fluent English, strong attention to detail, problem-solving ability, organization, teamwork, and basic Excel proficiency. SQL and database experience are advantageous.

Responsibilities

  • Investigate and resolve payment disputes between Agoda and partners
  • Work with partners to address payment issues and find mutually agreeable solutions
  • Extract insights from dispute resolutions to streamline payment processes and reduce future disputes
  • Provide consistent daily partner support
  • Collaborate with team members across departments

Requirements

  • Fluent English
  • Strong attention to detail and excellent problem-solving skills
  • Good organizational abilities and ability to work effectively in a team
  • Proficiency in basic Excel functionality
  • SQL proficiency is advantageous

Nice to have

Bachelor’s degree in Business, Finance, Statistics, Economics, or equivalent experience; database and SQL experience; strong numerical and analytical skills; proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.

Hiring Process

Applicants must confirm willingness to work in Thailand without visa sponsorship and disclose their current country or region. Agoda also asks about salary expectations, referral sources, existing Booking Holdings employment, and prior Deloitte association. Applicants are directed to review the Hiring Process Guidelines before interviews.

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