Bangkok, Thailand
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Listing record updated: November 11, 2026. We archive records after 60 days without an update. This date does not confirm that the employer is still hiring.
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The Duty Manager at Avani Riverside Bangkok Hotel oversees daily hotel operations and serves as Manager on Duty, coordinating operational departments to support seamless service delivery. The role handles guest complaints, requests and service recovery, monitors satisfaction, supervises team members, and ensures compliance with safety, security and emergency procedures.
The successful candidate should hold a bachelor's degree in Hospitality Management, Hotel Management or a related field, with at least 3–5 years of hotel operations experience, preferably in a five-star hotel. Previous Duty Manager or supervisory experience is preferred, along with strong leadership, communication, problem-solving and guest-relations skills. Knowledge of OPERA PMS is required, and the role involves flexible shifts, including weekends and public holidays.
Oversee daily hotel operations and compliance with hotel standards and procedures
Act as Manager on Duty and coordinate with operational departments
Handle guest complaints, requests and service recovery
Monitor guest satisfaction and maintain service standards
Supervise team members and ensure compliance with safety, security and emergency procedures
Prepare daily operational reports and communicate significant issues to management
Bachelor's degree in Hospitality Management, Hotel Management or a related field
Minimum 3–5 years of hotel operations experience, preferably in a 5-star hotel
Previous Duty Manager or supervisory experience preferred
Strong leadership, communication, interpersonal and problem-solving skills
Good written and spoken English
Previous experience as a Duty Manager or in a supervisory role is preferred.
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