KKP (Kiatnakin Phatra Financial Group)

IT Operator and Tools

KKP (Kiatnakin Phatra Financial Group)

This role is based in the Digital & Technology division of KKP (Kiatnakin Phatra Bank) in Bangkok. The IT Operator and Tools position is responsible for executing scheduled batch closings, monitoring system availability, and coordinating with system owners to resolve issues promptly to support banking transactions. The role also involves preparing operational summaries and being available outside normal banking hours, including holidays. The position requires a bachelor's degree in computer science or a related field, along with experience in IT support or services and a service-minded attitude. Candidates should have fundamental IT knowledge and proficiency in Microsoft Office.

IT Operator and Tools

KKP (Kiatnakin Phatra Financial Group)

IT Operator and Tools role at Kiatnakin Phatra Bank Public Company Limited, based in Bangkok within the Digital & Technology function. The position is responsible for running scheduled End of Day tasks, monitoring system availability, coordinating with system owners to resolve incidents, and producing summary reports. The role requires willingness to work outside normal banking hours and on holidays. The bank seeks a candidate with a Bachelor's degree in Computer Science or a related field, prior experience in IT support or services, and a service-minded attitude. Basic knowledge of information technology and Microsoft Office are required.

Customer Contact Center

KKP (Kiatnakin Phatra Financial Group)

The Customer Contact Center role at KKP (Kiatnakin Phatra Bank) handles inbound customer calls regarding the bank's services and products. Responsibilities include answering inquiries, offering suitable products, verifying customer identity, recording data into bank systems, and receiving complaints to provide guidance and resolve service issues. Qualifications require a vocational diploma (ปวส.) or bachelor's degree in any field. Experience in customer service or call center is a plus. Candidates must be proficient in Microsoft Office, able to work shifts including overnight shifts, and possess strong communication, negotiation, and pressure-handling skills.

Customer Contact Center (Temporary)

KKP (Kiatnakin Phatra Financial Group)

Temporary position at Kiatnakin Phatra Bank Public Company Limited based in Bangkok, working in the Contact Center / Telesales / Collection function. The role handles inbound calls from customers inquiring about bank services and products, receives complaints, provides guidance, and resolves service issues. Responsibilities include offering suitable bank products, performing customer identity verification following bank standards, recording customer data into bank systems, and coordinating with related departments. Candidates need a diploma or bachelor's degree in any field, basic Microsoft Office skills, and the ability to work shifts including overnight shifts. Prior customer service or call center experience is a plus.

Analytics

KKP (Kiatnakin Phatra Financial Group)

The Analytics role sits within the Digital & Technology division of KKP (Kiatnakin Phatra Bank) in Bangkok. The position focuses on identifying customer acquisition opportunities, optimizing lead generation, and developing cross-sell/upsell strategies through data-driven insights. Responsibilities include campaign performance analysis, A/B testing, dashboard development, regulatory reporting automation, datamart design, and translating business challenges into analytical solutions. Candidates should have 0 to 3 years of experience in Business Intelligence or Data Analytics, preferably within marketing or customer acquisition. Required skills include Python, PySpark, and SQL for large-scale data processing, along with hands-on experience in A/B testing, campaign optimization, dashboard tools (Power BI, Tableau, Databricks), and datamart deployment. A solid understanding of the financial industry is expected.

Data Analyst

KKP (Kiatnakin Phatra Financial Group)

Data Analyst role at Kiatnakin Phatra Bank Public Company Limited (kkp) in Bangkok, within the Digital & Technology division. The position focuses on identifying customer acquisition opportunities, analyzing campaign performance, designing A/B tests, building dashboards, automating regulatory reports, and deploying datamarts to support marketing and sales teams. Candidates should have 0-3 years of experience in BI or data analytics, proficiency in Python, PySpark, and SQL, and hands-on experience with marketing analytics, dashboard tools, and datamart deployment. Strong analytical, communication, and cross-functional collaboration skills are required, along with familiarity with the financial industry.

Auto Finance Outsource Management

KKP (Kiatnakin Phatra Financial Group)

This role at Kiatnakin Phatra Bank Public Company Limited is responsible for overseeing and managing outsourced debt collection agencies handling auto finance (hire-purchase) accounts before they become non-performing loans. The position involves visiting outsourced agencies, coordinating with customers and external collectors, providing guidance on overdue installment issues, and ensuring compliance with bank and Bank of Thailand (BOT) regulations. The role also requires preparing daily, weekly, and monthly collection reports, participating in team meetings, and answering inquiries from customers, branches, and external collection companies. Candidates must have a bachelor's degree, at least 5 years of debt collection experience, and at least 3 years of experience managing outsourced collection agencies, with strong knowledge of auto hire-purchase lending.