This role involves providing Level 2 and Level 3 Application Managed Services (AMS) support for SAP Sales & Distribution (SD). The position requires troubleshooting medium to complex production incidents, performing problem management to reduce recurring issues, and leading solution design for enhancements. The consultant will also support project teams in delivering solutions and maintaining documentation. Additionally, the role involves coaching junior team members and contributing to business development efforts.

You will serve as a Level 2 and Level 3 Application Managed Services (AMS) support specialist, bridging the gap between business teams, client IT, and application teams. Your primary focus will be on troubleshooting medium to complex production incidents, performing root cause analysis, and delivering permanent fixes to ensure compliance with Service Level Agreements (SLA). You will also lead discussions on solution design for enhancements, perform effort estimations, and oversee the end-to-end delivery of these improvements. Additionally, you will maintain comprehensive documentation, participate in Continuous Improvement initiatives, and support business development efforts by contributing to proposals and presentations. As a leader, you will mentor junior team members and uphold Deloitte's high standards of integrity and client service. This role requires a strong commitment to stakeholder engagement and effective communication. You will work within a diverse team environment to solve complex business problems and drive value across various industries. The position demands flexibility to adapt to different delivery methodologies, including traditional waterfall and Agile approaches, and the ability to work on both cloud and on-premise platforms. You will be expected to take ownership of your performance, demonstrate accountability, and actively contribute to the team's strategic goals.

You will lead and manage complex IT projects within the DHL Group, ensuring successful delivery across various business units. Your role involves coordinating cross-functional teams, defining project scopes, and driving initiatives that align with strategic business goals. You will be responsible for overseeing the entire project lifecycle, from initial planning and resource allocation to execution and final delivery. This position requires a proactive approach to risk management and stakeholder communication to ensure project milestones are met efficiently. As a Senior IT Project Manager, you will act as a key liaison between technical teams and business stakeholders, translating complex requirements into actionable project plans. You will implement and monitor project methodologies to ensure quality and adherence to timelines. Additionally, you will mentor junior project managers and contribute to the continuous improvement of project management processes within the organization.

You will provide Level 2 and Level 3 Application Managed Services (AMS) support, handling escalated production incidents and performing in-depth troubleshooting to ensure compliance with Service Level Agreements (SLAs). You will lead problem management initiatives to identify root causes and implement permanent fixes, while also participating in Continuous Improvement projects to enhance organizational processes. Additionally, you will support the delivery of SAP MM/ EWM solutions, assist in solution design for medium to complex enhancements, and contribute to business development efforts by preparing proposals and presentations. You will also be responsible for maintaining comprehensive documentation and adhering to firm standards and client IT policies. As a leader within the team, you will mentor Analyst and Consultant level members, fostering a collaborative environment that drives positive outcomes. You will actively engage with diverse stakeholders to understand business needs and ensure the successful integration of new solutions. This role requires a proactive approach to problem-solving and the ability to rally team members to deliver tasks efficiently and within agreed timeframes.