SAP MM Consultant - Deloitte

You will provide Level 2 and Level 3 Application Managed Services (AMS) support, handling escalated production incidents and performing in-depth troubleshooting to ensure compliance with Service Level Agreements (SLAs). You will lead problem management initiatives to identify root causes and implement permanent fixes, while also participating in Continuous Improvement projects to enhance organizational processes. Additionally, you will support the delivery of SAP MM/ EWM solutions, assist in solution design for medium to complex enhancements, and contribute to business development efforts by preparing proposals and presentations. You will also be responsible for maintaining comprehensive documentation and adhering to firm standards and client IT policies.

As a leader within the team, you will mentor Analyst and Consultant level members, fostering a collaborative environment that drives positive outcomes. You will actively engage with diverse stakeholders to understand business needs and ensure the successful integration of new solutions. This role requires a proactive approach to problem-solving and the ability to rally team members to deliver tasks efficiently and within agreed timeframes.

• Provide 2nd and 3rd level AMS support for escalated production incidents, performing in-depth troubleshooting and monitoring fixes to ensure correct resolution.
• Identify and perform problem management to reduce recurring issues, presenting root cause analysis to stakeholders and delivering permanent fixes.
• Lead discussions on high-level solution design for medium to complex enhancements, performing effort estimations and ensuring end-to-end solutioning.
• Maintain documentation according to firm standards, best practices, and standard operating procedures.
• Comply with AMS processes, procedures, and client IT policies.
• Participate in Continuous Improvement initiatives to enhance current processes.
• Support project teams in delivering solution applications and developing work products that address client business needs.
• Coordinate communications with clients and develop presentation materials.
• Lead and/or coach Analyst and Consultant level team members.
• Contribute to business development efforts by preparing proposals, presentations, and publications.

• Bachelor’s degree in Information Technology, Business Information Systems, Business, Engineering, Mathematics, or related disciplines.
• At least 4-8 years of experience working with SAP S/4HANA or SAP ECC as a support team member or implementation team member of SAP MM/ EWM.
• Good knowledge of integration with related modules/sub-modules to understand end-to-end business processes and perform testing independently.
• Experience in basic technical debugging is an added advantage.
• Experience delivering solutions on cloud or on-premise platforms.
• Experience working on traditional waterfall and/or Agile delivery approaches.
• Ability to lead and facilitate discussions, engage stakeholders, and drive positive outcomes.
• Proactive and resourceful, with the ability to rally team members to collaborate and deliver tasks on time.
• Flexibility to integrate new solutions and applications where applicable.
• Willingness to work on clients’ business workdays and office hours, including rotation support for critical requests after hours.
• Ability to travel to client sites as required.

• Strong communication and relationship-building skills with diverse stakeholders.
• Experience in mentoring junior team members.
• Familiarity with Deloitte’s WorldImpact portfolio or purpose-led growth initiatives.