This entry-level role supports the Corporate Affairs team in Thailand, focusing on policy research, stakeholder engagement, and communications. Responsibilities include monitoring regulatory developments in e-commerce and logistics, providing logistical support for government meetings, managing stakeholder databases, and assisting with media monitoring and crisis materials. The position also involves executing local Corporate Social Responsibility (CSR) initiatives and preparing internal reports. Candidates must be recent graduates with a bachelor's degree in relevant fields like Political Science, Law, or Communications. Strong organizational skills, proficiency in Microsoft Office, and the ability to work in a fast-paced environment are essential.
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This Legal Assistant role focuses on contract review and drafting in Thai and English, covering agreements such as leases, NDAs, and marketing contracts. The position involves gathering facts from other departments to advise on contract types and terms, administering internal compliance policies, and maintaining a legal database. The role requires collaborating with internal and external parties and handling routine contracts in a fast-paced environment.
The Payroll Specialist is a senior role within the Global Payroll team based in Bangkok, responsible for end-to-end ownership of payroll operations for assigned countries or regions. The role involves driving payroll excellence, governance, and transformation across international operations. The specialist partners with People, Finance, Tax, Legal, and external vendors to strengthen controls and improve the employee experience. Key duties include managing monthly payroll activities, complex payroll accounting, vendor governance, leading payroll implementations, and ensuring compliance with statutory requirements. The position requires acting as a subject-matter expert, leading process improvements, and supporting audits and forecasting activities.
This role involves executing impactful marketing campaigns for business partners to boost their business and reach new heights. The position requires managing the end-to-end execution of partner campaigns, collaborating on creative campaign materials, and operating advanced marketing platforms like Iterable and Builder.io. The ideal candidate must have a passion for creating campaigns that directly impact partner business growth and possess strong analytical skills to interpret campaign data and performance metrics.
This role is based in the Bangkok office with a hybrid setup (3 days in office per week). Relocation to Bangkok is required. The Strategy & Analytics team focuses on profitability optimization, target setting, KPI management, data analytics, and business strategy. The Senior Commercial Analyst will conduct analyses to identify growth opportunities and prioritize investment areas in APAC, leverage data and tools to analyze Strategic Partnerships performance, and work cross-functionally with teams inside and outside the department to drive initiatives. They will also oversee SP data infrastructure, prepare performance reports for senior management, and optimize pricing strategy based on A/B experiments.
The Senior Business Analyst will work within the Strategy & Analytics team of the Strategic Partnerships department. The role involves conducting analyses to identify growth opportunities and prioritize investment areas in APAC. Responsibilities include leveraging data and tools to analyze performance, managing cross-functional projects, overseeing data infrastructure, preparing performance reports, and optimizing pricing strategies through A/B experiments. The position requires a hybrid work setup in Bangkok with relocation support provided.
The Senior Talent Acquisition Partner – Tech plays a strategic and hands-on role in building Agoda’s technology organization. The role involves partnering with senior technology leaders and hiring managers to translate business priorities into effective hiring strategies and deliver high-quality talent. Responsibilities include managing the full recruitment lifecycle, from workforce planning and talent mapping through to offer negotiation and onboarding. The partner will recruit across various technical disciplines such as Software Engineering, Data Science, and Infrastructure, while also using market intelligence and data to improve hiring processes. The position requires a proactive approach to sourcing, market mapping, and competitor research to strengthen access to high-quality talent.
Agoda seeks a Global Technical Helpdesk Manager to lead Level 1 IT support operations. The role involves managing frontline teams, driving service excellence, and ensuring a high-quality, customer-centric support experience. Responsibilities include leading global helpdesk operations, setting and tracking team OKRs, overseeing daily service operations, and ensuring incident and request processes are followed. The manager will use data to improve workflows and work closely with Infrastructure, Security, Engineering, and business teams. Key qualifications include a Bachelor's degree in IT or related field, 7+ years of experience in IT support or leadership, and strong understanding of ITIL/ITSM practices. Familiarity with Microsoft 365, Entra, Active Directory, and ITSM tools like ServiceNow is required.
This role involves handling inbound seller inquiries regarding logistics issues such as pickup failures, delivery delays, returns, and lost or damaged parcels. The position requires communicating professionally with sellers using approved templates and ensuring inquiries are handled within assigned SLAs. Responsibilities include performing standard checks on shipment tracking and system data, applying existing SOPs to determine resolutions, and coordinating with internal Operations and Logistics partners for follow-up. The role also entails identifying cases requiring escalation, following up on escalated cases, and ensuring all cases are properly categorized and recorded.
This role involves managing onsite agent processes and execution, including headcount planning, seller pitching, productivity optimization, cost management, and budgeting. The position also requires planning truck capacity based on forecasted order volume, analyzing post-campaign performance, and overseeing the end-to-end seller migration process. The candidate will track performance metrics to ensure alignment with OKRs and design initiatives to enhance seller experience and operational efficiency.