The Commercial Academy Lead is responsible for building and continuously improving Lazada Thailand's commercial capability by designing, developing, and managing a comprehensive learning ecosystem for Key Account Managers (KAMs). This role ensures that all commercial teams possess the knowledge, skills, tools, and frameworks required to drive seller growth, deliver business results, and execute strategic initiatives consistently. The role leads end-to-end learning strategy, including onboarding, capability development, upskilling and reskilling programs, competency frameworks, learning content, certifications, and live enablement sessions. Working closely with Category, Commercial Excellence, Business Development, Seller Operations, and Regional teams, the Commercial Academy Lead translates business priorities into practical learning programs that improve commercial execution and organizational effectiveness. The position requires a strategic thinker who can identify capability gaps, design scalable learning paths, and foster a culture of continuous learning across the organization.

This role focuses on managing end-to-end projects for the Migrant segment, including tracking campaign performance across online and offline channels. You will analyze usage patterns and behaviors using internal and external tools to identify key insights and growth opportunities. The position involves overseeing Myanmar online communities on Facebook and TikTok to drive engagement and brand presence. You will also translate documents between Thai, English, and Myanmar to support communication and execution. Acting as the Myanmar market expert, you will provide updates on customer insights, trends, news, and competitive movements to support business planning. You will support the development and execution of product launches, marketing campaigns, and business initiatives for the Migrant segment. This includes coordinating campaign implementation, product setup, and cross-functional communication to ensure successful execution. You will monitor campaign operations and resolve day-to-day issues to ensure smooth delivery and a positive customer experience. Additionally, you will develop and manage content for migrant-focused digital communities and social media platforms to drive customer engagement.

This role focuses on managing and growing a portfolio of high-potential sellers by driving FBS adoption and performance. You will own the seller incubation journey, ensuring a smooth transition from onboarding to scaling operations. The position requires developing data-driven growth plans and monitoring key metrics to optimize fulfillment efficiency and inventory availability. You will act as the primary point of contact for sellers, building strong relationships to ensure successful collaboration and business growth. You will collaborate closely with internal teams across Operations, Marketing, Product, and Warehouse to resolve issues and enhance the seller experience. The role involves identifying seller pain points and providing tailored solutions to improve stock health and operational efficiency. Additionally, you will gather seller feedback to drive continuous improvements in FBS products, processes, and policies.

This role focuses on leading direct delivery projects within the logistics sector, ensuring seamless execution from planning to completion. You will be responsible for developing comprehensive project plans that define scope, objectives, and timelines while establishing strong governance structures. The position requires close collaboration with cross-functional teams to align business objectives and drive operational improvements. A key aspect of this role involves analyzing and optimizing operational processes to enhance service quality and reduce transit times. You will work with data to identify risks and implement strategies that improve capacity and efficiency. Additionally, you will provide regular updates to senior management on project progress and key performance indicators.

You will lead Agoda’s employee-facing People service delivery model, overseeing the People Help Desk, Tier 0 self-service foundations, and Global People Relations Services. This role requires shaping how employees and managers access support across a wide range of People topics, from day-to-day HR questions to complex and sensitive employee matters. You will own the effectiveness of the People support model, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This position is based in Bangkok, with relocation support provided for successful candidates not currently located in the city. You will lead the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics. You will also lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, and disciplinary actions. Your work will directly influence employee experience, manager effectiveness, and the evolution of the People function as Agoda grows globally.

You will lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services. This is a key leadership role responsible for shaping how employees and managers access support across a wide range of People topics—from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention. You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This position is based in Bangkok, with relocation support provided for successful candidates not currently located in Bangkok. The role requires a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization. You will lead the teams responsible for People Help Desk / Tier 1 services, Tier 0 / self-service and knowledge foundations, and Global People Relations Services, including case governance and specialist support for complex employee relations matters. You will establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution. You will also enable digital, conversational, and AI-supported service delivery, partnering with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.

The Regulatory Risk Manager will lead the development and scaling of proactive, data-driven regulatory risk programs designed to navigate complex legal and compliance landscapes across multiple markets. This role requires identifying emerging regulatory risks, assessing business impact, and designing practical mitigation strategies to ensure the Customer Experience Group remains compliant and resilient. You will serve as a critical bridge between regulatory developments and business decisions, translating fragmented signals into clear priorities and governance. The position demands a strategic operator who can balance structured analysis with executive communication and day-to-day program execution in a fast-paced environment. You will partner closely with Legal, PR, Supply, and other internal business teams to drive cross-functional execution and manage government complaints. The role involves building and operating a regulatory risk management framework that identifies, assesses, and tracks risks across geographies. By incorporating regulatory findings into risk controls and escalation governance, you will help reduce operational noise and build a proactive foundation for country-level risk management.

This role focuses on shaping pricing and commercial strategies for B2B partner opportunities within the New B2B Business division of Booking Holdings. You will advise stakeholders on critical trade-offs and drive value through rigorous execution and experimentation. The position requires close collaboration across Commercial, Product, Data Science, Marketing, and partner-facing teams to ensure alignment and successful outcomes. You will own the evolution of pricing strategies and optimization for B2B partner channels. This involves building and leading experimentation roadmaps, designing tests, defining success measures, and implementing post-test actions. You will evaluate pricing and growth opportunities through structured analysis, including elasticity, incrementality, cannibalization, and scenario modeling. Acting as a trusted advisor, you will surface trade-offs, align priorities, and drive decisions to closure while managing strategic partner and vendor interactions.

This role is designed to drive the strategic growth and optimization of Agoda's Key Accounts supply pillar. You will serve as a critical bridge between the Key Accounts team and senior leadership, providing strategic direction and ensuring alignment with broader company objectives. The position requires a consulting mindset combined with strong analytical skills and hands-on execution capabilities to manage cross-functional projects and influence long-term strategy. You will be responsible for commercial enablement and stakeholder management, leading the development of high-impact presentations and internal cadences. Additionally, you will drive strategy and insights by building chain-specific analyses and translating complex data into clear narratives for internal and external audiences. This role demands the ability to manage multiple projects simultaneously while collaborating effectively with diverse teams to deliver high-quality results.

You will design and optimize hotel partner management products to support complex B2B scenarios for Agoda. This role involves working with product managers and engineers to understand user problems and design workflows, interactions, and visual interfaces. You will collaborate closely with stakeholders to align on product roadmaps and milestones, leveraging deep domain knowledge to co-create future partner-centric strategies. The position requires a strategic thinker who can drive optimal UX solutions and influence enterprise business goals. You will lead or contribute to design solutions for moderately complex enterprise challenges while actively conducting research to gather insights and drive improvements. You will own key research insights and champion partner-focused UX by collaborating with design leaders and product stakeholders. Additionally, you will work with product teams to drive continuous discovery and experimentation, helping shape both short-term and long-term product strategies. As you grow in this role, your influence will extend beyond your immediate product area, and you will mentor other designers as needed.