You will take ownership of channel performance and lead a team of agents and staff dedicated to ensuring a flawless customer experience for Shopee. Your scope involves driving and monitoring daily KPIs that reflect customer satisfaction, working closely with internal and BPO partners, coordinating with other teams, and identifying key barriers and drivers of your channel's performance. You will initiate and execute strategic improvements to enhance service delivery and operational efficiency. The Frontline Lead (Voice/Non-voice) will directly own channel performance and lead a team of agents to ensure a flawless experience for Shopee customers. You are responsible for daily monitoring and driving crucial customer experience KPIs, including Service Level Agreements (SLAs), Productivity, Customer Satisfaction (CSAT), Resolution Time, and Quality Assurance (QA). You will spearhead data-driven process improvements and end-to-end projects, such as revamping Standard Operating Procedures (SOPs) and implementing system automation, while collaborating with in-house teams and BPO partners. Leadership and management responsibilities include managing, coaching, and developing team members to reach their maximum potential. You will prepare performance reports for high-level management and foster a positive work environment. The role requires a service-oriented mindset with the ability to handle customer complaints and inquiries effectively.

The Operations team at Shopee manages the end-to-end customer journey, from product search to delivery. This role involves leading a customer service team within the FBS (Financial Business Solutions) division to ensure high-quality support and operational excellence. You will be responsible for driving team performance, managing daily workflows, and ensuring agents adhere to technical and service protocols. The position requires a hands-on approach to coaching, training, and performance monitoring to maintain service standards and meet business commitments. As a Team Lead, you will own the team's KPIs and conduct root cause analysis when performance fluctuates. You will ensure smooth collaboration with sellers by managing notifications and escalations effectively. The role demands strong leadership skills to mentor a team of agents and foster a service-oriented culture. You will also oversee the implementation of daily processes to guarantee service levels are consistently met.

You will support the Commercial Finance team by providing financial insights and analysis to drive business decisions. This role involves collaborating with various departments to understand their financial needs and ensuring accurate reporting. You will be responsible for preparing monthly reports and analyzing key performance indicators to support strategic planning. The position requires a proactive approach to identifying trends and opportunities for cost optimization within the organization. You will work closely with cross-functional teams to develop financial models and forecasts that align with business objectives. Your work will directly impact the company's profitability and operational efficiency. The role demands strong analytical skills and the ability to communicate complex financial data clearly to stakeholders at all levels. You will also assist in the budgeting process and provide recommendations for financial improvements.

This role serves as the primary point of contact for risk management issues, ensuring effective communication and coordination across departments. You will identify, assess, and prioritize potential risks to the organization, providing recommendations for mitigation strategies. The position involves developing and maintaining risk management frameworks, policies, and procedures in alignment with Alibaba International's standards. You will collaborate with stakeholders to conduct risk assessments, analyze trends, and report findings to senior management. Additionally, you will monitor and review existing controls to ensure their effectiveness in managing identified risks and stay updated on regulatory changes and industry best practices.

This role focuses on supporting store operations and sales activities within a retail environment. You will assist in maintaining store standards and ensuring smooth daily operations. The position requires a proactive approach to customer service and operational support to enhance the overall shopping experience. You will collaborate with the store team to manage inventory, assist with sales transactions, and ensure the store environment meets company guidelines. The role involves working in a fast-paced retail setting where attention to detail and reliability are essential for success.

You will lead and manage forensic investigations and financial crime advisory projects across Thailand and Southeast Asia. This role involves supervising engagement teams, reviewing financial documents, and calculating the financial impact of fraud or misconduct. You will draft and review reports for clients, regulators, and legal counsel, while mentoring junior staff to develop their skills. Additionally, you will contribute to business development initiatives, including creating proposals and participating in market eminence activities to grow the practice. As a Manager, you will demonstrate leadership within a mixed team of local and JCS members. You are expected to drive high performance, ensure quality and risk management on engagements, and influence stakeholders positively. You will align your team with key objectives, make informed decisions that enhance financial performance, and apply your understanding of emerging fraud trends and regulatory requirements to deliver superior value.

You will identify and mitigate cyber risks by assessing systems, networks, and applications for vulnerabilities. You will simulate real-world attacks, document findings, and provide security improvement recommendations. You will stay updated on cybersecurity trends and collaborate with other professionals to develop comprehensive security strategies. This role involves conducting security assessments, executing penetration testing methodologies, and preparing detailed reports on findings. You will also recommend and implement improvements to security policies and train staff on security awareness and procedures. Working closely with IT staff, you will help improve system security and ensure compliance with best practices.

You will lead Oracle Cloud Financials projects, focusing on strategy, implementation support, and ERP optimization for the Accounting function. This role involves managing business processes, security, and data integrity within Oracle Cloud applications. You will also support business development activities, including proposal development and client engagement management. Additionally, you will oversee the day-to-day activities of Oracle Cloud ERP Consulting engagements, ensuring process design and successful package implementation lifecycle support. As a leader, you will be responsible for supervising and performance managing staff on assigned engagements. You will develop diverse, high-performing teams through meaningful development opportunities and collaborate effectively to build productive relationships. Your role requires aligning your team to key objectives, setting clear priorities, and making informed decisions that positively impact sustainable financial performance. You will also lead with integrity, energizing others and inspiring self-belief while delivering superior value and high-quality results to stakeholders.

This role focuses on managing daily store operations and driving sales performance within a specific area of responsibility. You will be responsible for executing store activities that directly support gross sales targets. The position requires direct customer interaction to sell products and provide expert advice, ensuring customer satisfaction and meeting organizational goals. You will also handle payment services and perform other assigned operational tasks to maintain smooth store functioning.

This role involves providing exceptional service to customers at a high-traffic property management facility. You will serve as the first point of contact for visitors and residents, ensuring a welcoming and efficient experience. The position requires a friendly demeanor and the ability to handle inquiries professionally in a fast-paced environment. You will be responsible for managing front-desk operations, including answering phones, directing visitors, and assisting with general inquiries. The role focuses on maintaining a positive image of the property while ensuring all operational procedures are followed accurately. This is an excellent opportunity for individuals looking to gain experience in customer service within a corporate setting.