This role involves managing the operations of secretaries to support executive functions and business operations. You will implement organizational policies and directions to ensure smooth daily workflows. The position requires coordinating with internal and external stakeholders to facilitate executive activities and manage information flow effectively. Additionally, you will oversee document management, including appointments and correspondence, while monitoring supply disbursement to support the team. You will also mentor secretaries and supervisors to ensure high performance and prepare them for career advancement. You will be responsible for monitoring and summarizing minutes of meetings to align with organizational needs. The role demands strong communication skills to build mutual understanding with various parties. You will advise secretaries on best practices and performance improvements. This position is ideal for a detail-oriented professional who can manage multiple priorities while maintaining a high standard of service for executives and staff.

You will collaborate with multiple groups to drive innovation and shape impactful outcomes. This role involves designing and evolving advanced artificial intelligence architecture blueprints and technical capabilities. You will develop implementation roadmaps for operationalizing artificial intelligence foundations and scalable architecture within the enterprise. The position requires building and operationalizing end-to-end foundation architecture to enable and govern artificial intelligence at scale. You will assess, evaluate, and incorporate appropriate technologies and platforms across data, artificial intelligence, and machine learning models, operations, security, and governance. The role also includes designing and building custom architectural components to support a scaled artificial intelligence foundation. You will optimize compute infrastructure to improve model serving management, computational performance, and end-to-end observability. Finally, you will implement comprehensive artificial intelligence governance including responsible artificial intelligence practices, security controls, and monitoring.

This role focuses on driving strategic growth and profitability across Southeast Asia markets through data-driven insights. You will develop cross-country frameworks and efficiency metrics to optimize platform performance. The position requires translating complex business questions into actionable quantitative models and strategic frameworks. You will synthesize data into clear presentations for executive leadership and manage key regional deliverables including performance tracking and healthiness metrics. The role demands a blend of technical analysis and strategic communication to support high-level decision-making.

This role focuses on leading end-to-end project planning for new initiatives, with a primary emphasis on manpower planning automation projects. You will translate operational requirements into structured project plans, timelines, and resource plans while analyzing current processes to identify opportunities for automation and digitalization. The position involves identifying risks and system impacts to develop mitigation plans and driving the implementation of automated solutions, including system rollout and process redesign. The Operations team at Shopee covers the entire operational end-to-end process, from when a buyer searches for a product to the moment they receive it. The team analyzes and monitors operational KPIs across the region and conducts root cause analysis when performance fluctuates. This role requires strong collaboration with various operational units to ensure smooth transitions and effective change management.

This role is responsible for leading and scaling the company's debt collection operations. The manager will develop and implement comprehensive collection strategies, including pre-due, post-due, outsourcing, and litigation processes. They will build and manage a large collection team, optimize operational efficiency through system development, and ensure strict compliance with all relevant regulations. The position involves collaborating with regional collection and risk teams, managing budgets, and developing incentive schemes and commission structures to maximize recovery rates and minimize losses.

This role focuses on analyzing business pain points within the supply chain and marketplace functions to drive product innovation. You will leverage your technical understanding to propose solutions that align with business objectives while facilitating clear communication between technical and non-technical stakeholders. The position involves deep-diving into business metrics and operations to identify technical opportunities, managing cross-functional projects, and developing a product roadmap that prioritizes features based on business value and impact. You will work closely with business users to test new features, gather feedback, and ensure successful rollouts. You will be responsible for managing cross-functional projects that require technical solutions, ensuring the product roadmap aligns with project timelines and deliverables. This requires a strong execution-focused mindset and the ability to influence and collaborate effectively across diverse teams. The role demands a customer-oriented approach to stakeholder management and a commitment to maintaining high standards of integrity and responsibility in all deliverables.

You will leverage workforce management tools to forecast contact volume and optimize staff scheduling across various campaigns and channels. Your role involves developing short-term and long-term capacity plans to ensure optimal interval-level shift coverage and meet strict service level agreements. You will work closely with the Customer Service team to align planning with broader operational goals and proactively adjust workforce plans based on dynamic volume shifts. You will monitor real-time contact queues and agent activities to ensure strict adherence to schedules and target metrics. The position requires managing contact volume, daily attendance, and break schedules, taking immediate corrective actions during volume surges or queue imbalances. You will maintain and update rosters in line with business demands, campaign spikes, and agent availability.

This role focuses on monitoring sell-out performance and driving sales targets through close collaboration with AS&D Pre-Sales and Cash Van teams. You will oversee daily, weekly, and monthly sales metrics to ensure business goals are met while managing in-depth and in-width distribution strategies. The position requires a strong emphasis on in-store visibility and trade marketing compliance through daily gate meetings. You will be responsible for coaching and developing distributor sales teams to enhance professionalism and selling skills. This includes monitoring operational KPIs such as ASO, VOP, and SKU coverage, as well as optimizing itinerary planning and routing for efficiency. You will also manage store coverage, identify potential credit customers, and conduct regular physical stock checks to prevent fraud.

This role focuses on the operation and maintenance of building automation systems to ensure optimal efficiency and cost control. The position involves providing technical support, preventive maintenance, and repairs for various facility systems. You will oversee contractor work and manage work orders to ensure compliance with safety standards and operational requirements.

This role focuses on executing marketing strategies within a specific branch location to drive customer engagement and sales performance. The position involves collaborating with the central marketing team to implement promotional activities and manage local marketing initiatives. You will be responsible for analyzing local market trends and customer feedback to optimize marketing efforts and ensure alignment with broader organizational goals. This is an entry-level opportunity designed for individuals looking to build a career in retail marketing and brand management.