This role focuses on identifying and optimizing operational processes through the strategic application of automation and artificial intelligence. You will collaborate closely with cross-functional teams to analyze existing workflows, pinpoint inefficiencies, and define clear business objectives. The position involves designing, building, and deploying AI-enabled solutions that integrate seamlessly into daily operations. You will be responsible for the full lifecycle of these solutions, from initial testing and validation to user training and final rollout. Additionally, you will leverage SQL and analytical tools to measure the performance of implemented solutions and their impact on business metrics. You will act as a bridge between technical teams and business stakeholders, translating complex requirements into actionable technical plans. The role requires a strong ability to structure clear narratives for diverse audiences, ensuring that both technical and non-technical stakeholders understand the value of proposed changes. You will manage the integration of AI models and tools using APIs, scripts, and automation platforms to enhance operational efficiency. Continuous support for user adoption and troubleshooting will be essential to ensure the long-term success of the implemented solutions.

You will leverage workforce management tools to forecast contact volume and optimize staff scheduling across various campaigns and channels. Your role involves developing short-term and long-term capacity plans to ensure optimal interval-level shift coverage and meet strict service level agreements. You will work closely with the Customer Service team to align planning with broader operational goals and proactively adjust workforce plans based on dynamic volume shifts. You will monitor real-time contact queues and agent activities to ensure strict adherence to schedules and target metrics. The position requires managing contact volume, daily attendance, and break schedules, taking immediate corrective actions during volume surges or queue imbalances. You will maintain and update rosters in line with business demands, campaign spikes, and agent availability.

This role focuses on monitoring sell-out performance and driving sales targets through close collaboration with AS&D Pre-Sales and Cash Van teams. You will oversee daily, weekly, and monthly sales metrics to ensure business goals are met while managing in-depth and in-width distribution strategies. The position requires a strong emphasis on in-store visibility and trade marketing compliance through daily gate meetings. You will be responsible for coaching and developing distributor sales teams to enhance professionalism and selling skills. This includes monitoring operational KPIs such as ASO, VOP, and SKU coverage, as well as optimizing itinerary planning and routing for efficiency. You will also manage store coverage, identify potential credit customers, and conduct regular physical stock checks to prevent fraud.

This role focuses on executing marketing strategies within a specific branch location to drive customer engagement and sales performance. The position involves collaborating with the central marketing team to implement promotional activities and manage local marketing initiatives. You will be responsible for analyzing local market trends and customer feedback to optimize marketing efforts and ensure alignment with broader organizational goals. This is an entry-level opportunity designed for individuals looking to build a career in retail marketing and brand management.

You will be responsible for supervising and coordinating daily transport operations to ensure the efficient and timely delivery of shipments. This role involves managing a team of drivers and logistics staff to maintain high service standards and operational safety. You will monitor route planning, vehicle maintenance schedules, and delivery performance to resolve any operational issues that arise. The position requires close collaboration with other departments to ensure seamless integration of transport activities within the broader logistics network. You will also be tasked with ensuring compliance with all relevant safety regulations and company policies.

Lead the mechanical design of high-speed sortation machines and conveyor systems to meet operational throughput and safety standards. Review technical drawings and specifications while acting as the primary technical contact for external vendors. Prepare detailed technical specifications for RFPs and oversee Factory Acceptance Testing to ensure machinery performance benchmarks are met. Drive project schedules from inception to handover, supervising on-site installation and leading Test & Commissioning phases to resolve mechanical bottlenecks. Maintain rigorous documentation including design version control, O&M manuals, and commissioning reports to ensure compliance with local engineering codes and corporate standards.

Lead the electrical engineering operations for Shopee Express facilities, overseeing the full lifecycle of electrical infrastructure projects from design through to commissioning and maintenance. Manage a team of engineers and technicians to ensure the efficient execution of electrical systems, including transformers, switchgear, and substations. Coordinate with external vendors and subcontractors to supervise construction activities and ensure compliance with safety and quality standards. Drive project management efforts to deliver electrical infrastructure on time, within budget, and to the highest technical specifications.

This role involves overseeing the electrical engineering lifecycle for Shopee Express facilities, ensuring the seamless integration of critical infrastructure. You will manage the procurement, construction, installation, and commissioning of high-voltage and low-voltage systems, including transformers, switchgear, and substations. The position requires close collaboration with vendors and external engineering firms to maintain strict adherence to engineering standards and safety regulations. Additionally, you will lead a team of engineers and technicians, driving projects to completion on time and within budget while maintaining high operational quality. You will be responsible for the end-to-end management of electrical projects, from initial design reviews and document evaluations to the final inspection of field installations. This includes supervising construction activities, expediting equipment delivery, and coordinating complex interactions between internal teams and external partners. The role demands a proactive approach to problem-solving and a commitment to optimizing both cost and timeline efficiency across all engineering operations.

This role focuses on optimizing distributor operations and driving efficiency within the supply chain. You will collaborate closely with Area Sales Managers, distributors, and Retail Trade Management teams to implement standardized operational processes. The position involves leading health check initiatives to ensure distributors meet operational benchmarks and profitability targets. You will also be responsible for managing back-end master data and supporting the monthly deployment of sales targets across the Southeast Asia and Africa & Middle East regions. You will play a key role in enhancing distributor efficiency by analyzing delivery processes and implementing cashless payment systems. The role requires leading projects that improve truck utilization and dynamic routing to reduce costs. Additionally, you will support the onboarding of new distributors to ensure a smooth transition and rapid market entry. Your work will directly contribute to the company's mission of operational excellence and sustainable growth.

This role focuses on delivering high-quality food and beverage service across various dining venues and banquet events. You will be responsible for ensuring customer satisfaction by meeting their specific needs and preferences. The position requires maintaining the cleanliness and readiness of kitchen equipment and wares to support smooth daily operations. You will also assist in preparing event spaces and reporting operational insights to supervisors to improve service standards.