This role focuses on driving retail sales strategy and partner acquisition for non-Shopee drop-off orders. You will lead a team of 15 employees across retail sales and SVP training functions, managing both direct staff and external BPO partners. The position requires managing partner performance metrics, specifically Average Daily Orders (ADO), and executing initiatives to boost productivity and order volume. You will also be responsible for resolving operational bottlenecks and partner escalations to ensure a seamless network execution. You will directly oversee a 15-person team, including 13 members in retail sales and 2 in SVP training. This involves leading full-time employees, temporary staff, and managing relationships with third-party BPO vendors. The role demands strong leadership skills to manage diverse teams and exceptional communication abilities for negotiation and relationship management. You will act as the primary point of contact for partner escalations and logistical challenges.

This role focuses on driving end-to-end program management for key cross-border fulfillment initiatives. You will design and maintain business dashboards to monitor critical KPIs such as FBS Coverage and New SKU Inbound. The position requires leading weekly business reviews and preparing management reports for regional leadership. You will coordinate cross-functional projects involving Operations, Product, and Marketing teams to enhance seller experience and operational efficiency. Additionally, you will develop strategic proposals and business cases to support new initiatives and leadership decision-making. You will analyze business performance to identify growth opportunities and operational bottlenecks through data-driven insights. The role involves monitoring project milestones, risks, and dependencies to ensure the timely delivery of key business initiatives. Success in this position requires a proactive approach to stakeholder management and a strong ability to drive execution across multiple teams.

This role focuses on managing the health, growth, and yield of the platform's ad marketplace. You will serve as a critical bridge between daily operations and strategic initiatives involving Data Science, Product, Sales, and Operations teams. The position requires owning the ad-related P&L, defining pricing strategies, and optimizing inventory and ad load configurations to ensure a balanced ecosystem between sponsored and organic content. You will also lead strategic projects and act as the primary liaison for commercial reviews while mentoring direct reports to drive execution. You will be responsible for diagnosing marketplace performance issues by analyzing eCPM ranking logic and resolving performance fluctuations. The role involves generating data-driven recommendations for merchant budgets and campaigns to optimize pacing and return on ad spend. Additionally, you will maintain robust BI and SQL-based reporting to provide actionable insights and lead end-to-end strategic initiatives, including new product rollouts and granular segment deep-dives.

This role focuses on delivering exceptional service to customers within a retail branch environment. You will be responsible for providing expert advice and resolving customer inquiries to ensure complete satisfaction. The position requires close collaboration with internal teams and external partners to streamline service delivery and meet customer needs effectively. You will assist with various operational tasks, including payment processing and gift card distribution, while staying informed about current sales promotions to provide accurate information. Additionally, you will maintain the physical condition of the customer service counter and surrounding facilities to ensure a welcoming and efficient environment for all visitors.

This role focuses on managing daily office administration and coordinating organizational operations. You will develop and implement office policies and procedures to ensure smooth daily workflows. The position involves overseeing office supplies, equipment, and facilities to maintain an effective working environment. You will also resolve operational issues and coordinate with internal departments to support business needs. Additionally, you will prepare administrative reports and provide guidance to office staff to enhance team performance.

This role focuses on managing essential office operations and administrative functions to ensure smooth daily workflows. The position involves overseeing document management, office supply procurement, and property coordination to support various departments effectively. You will work closely with accounting and related units to maintain accurate records and control operating costs in alignment with organizational goals. Key duties include performing day-to-day administrative tasks, managing office supplies through representative vendors, and facilitating employee and visitor needs through property support and document delivery. The role requires strong organizational skills to handle cash disbursement reporting and other administrative duties. You will be expected to coordinate with multiple departments to ensure accurate reporting and efficient resource allocation.

This role focuses on promoting store efficiency and ensuring high-quality service to meet defined targets. You will provide friendly and effective support for various services, including payments, inquiries, and account setup. The position involves managing sales targets with the team and delivering basic food and beverage services within a first-class environment. You will serve customers at True Sphere by providing information about services, special privileges, and activities from True Block Card. The role requires managing daily operations smoothly, including financial management, inventory, and system maintenance while preventing fraud. You will also recommend products, provide consultation, and promote sales of True products and basic solutions.

This role involves working cross-functionally with key departments such as Operations Excellence, Change Management, Finance, and Risk to identify business pain points and define success metrics. You will be responsible for reviewing Business Requirements Documents, conducting User Acceptance Testing (UAT), and developing implementation plans. Additionally, you will prepare user guides and training materials, lead communication sessions, and collaborate with regional teams to identify synergies for the Thai market. The position requires preparing key updates for senior management regarding rollout plans and feature adoption performance. You will collaborate with diverse stakeholders across multiple business functions, including cross-entity teams, to effectively manage business priorities. The role requires strong data analysis skills to support projects involving offline data processing and to identify issues with feature adoption. You will work in a dynamic environment, requiring a proactive approach to problem-solving and the ability to manage diverse team communities.

This role focuses on optimizing logistics operations and driving continuous improvement across the network. You will lead end-to-end initiatives to identify inefficiencies in middle-mile operations, including linehaul, hubs, and cross-docking processes. The position requires a strong analytical mindset to interpret operational data, monitor key performance indicators, and develop insights that support data-driven decision-making. You will collaborate closely with cross-functional teams to standardize standard operating procedures and ensure consistent execution across all sites. Additionally, you will manage pilot projects and support the rollout of new tools and automation initiatives to enhance productivity and reduce costs per parcel. You will work directly with Operations, Planning, and Tech teams to support new site launches and network expansion. The role involves close collaboration with planning teams to optimize hub capacity, routing efficiency, and equipment utilization. You will also be responsible for change management, ensuring that operations teams are trained and supported in adopting new processes. This position requires a hands-on approach to working with ground operations and a proven track record of delivering measurable impact through process improvement initiatives.

LINE MAN Wongnai (LMWN) is Thailand's leading on-demand delivery and lifestyle e-commerce platform. The Supply Chain Management team owns the company-wide inventory and fulfillment infrastructure, ranging from merchant hardware like POS terminals and Soundboxes to rider equipment. This role is critical as a cross-business unit backbone function, currently operating on a deeply integrated SAP inventory stack. You will be responsible for the end-to-end delivery scorecard, including lead times, SLA compliance, and delivery backlog management. Additionally, you will oversee reverse logistics, supply planning, and the SAP-Inventory integration to ensure data accuracy across all systems. The position requires driving automation and AI initiatives to convert manual SCM workflows into automated processes and managing relationships with third-party logistics providers. You will lead a team to operate independently while ensuring proactive ownership of operational risks and process improvements. This is a strategic leadership role focused on transforming reactive operations into proactive ownership. You will redesign inbound, outbound, and return workflows to ensure decisions originate from Supply Chain rather than other departments. The role involves managing the operational cadence for reconciliation, stock accuracy, and FIFO compliance while reporting status transparently. You will also build team capability through coaching and delegation, identifying gaps early and closing them through honest escalation on resourcing. The ideal candidate will drive the automation roadmap, including a central SCM portal, automated tracking, and AI-assisted case handling, to enhance efficiency and reduce manual effort.